by James Williams
Llandovery College
Carmarthenshire
Alahree [our account manager] has continued her consistent, high standard of customer service on this tour. She always goes the extra mile to ensure that our needs are met. We were particularly impressed at her ability to organise a last minute addition to the trip. Sabine [our operations manager] has been an excellent go between us and our accommodation. She ensured that all details were passed on to the hotel and liaised with us closely over some of our pupils with very specific dietary requirements. Club Europe have continued to provide us with a good, varied tour programme demonstrating excellent customer service.
[on a church concert] The concert was a success and well received by the audience. The priest at this venue was very welcoming and gave the choir special access to the original font of the church.
We were clearly located in a central location in terms of our trips and concert venues.The accommodation was clean and tidy. They were ready for us even though we were 2 hours early. Staff were helpful and friendly and ensured that a practice room was available for us whilst on tour. All of the food was of a good quality and our various dietary needs were all catered for.
Verena worked well with both us and our coach driver. She was flexible and organised, ensuring that everything ran smoothly. Verena leafleted the public before concerts started. She also made regular contact with various personnel for each venue ensuring the correct arrangements were in place. Where needed, Verena also translated for us during concerts. She was very valuable to the smooth running of the tour.
by Ken
Head of Performing Arts
Nottinghamshire
Hannah was great, Sabine wonderful. I was most impressed with the friendliness of ALL staff whenever I rang. Overall: EXCELLENT – will tell my music colleagues that CE are GREAT. I am going to miss the staff at CE – it’s been like having other members of the music department to chat to!
Ian was excellent.
by Chris
Head of Music
Worcestershire
Alahree and Sabine were excellent as per usual. There’s always friendly communication and a flexible approach. I always recommend you on the teacher forums I’m in..you know I love you all!
[On an outdoor concert] We were pleased to be presented with a collection and a framed print at the end. Audience wouldn’t stop clapping! Many came and spoke to us afterwards.
Raffaella was an excellent guide and very efficient. Excellent communication and the students felt they were able to ask her questions too. She made all the contacts and checks ahead of us arriving. Made for a very smooth tour. She was great.
Excellent – the correct level of professionalism and friendliness.
by Sophie
Director of Music
Surrey
Outstanding! Alahree and Sabine have made this entire process stress free and enjoyable. Having never organised a tour before I was quite nervous about the whole process and with many hurdles to have to overcome to make the tour get off the ground. Alahree and Sabine have been a huge support, always answered any questions or worries and put together a wonderful tour for us. Can’t thank them enough. I was impressed with Alahree coming out to our school to come and personally meet with me to discuss what would be the best package for us. I felt it was important to have a face-to-face meeting with a tour company rep so that I could not only chat more easily to them but so they could see our music dept, what we do and therefore make good suggestions as to what and where might be right for us for our first tour. It was a tour of a lifetime that gave us some very special memories and left us all with a special bond that no other trip could’ve created. The students enjoyed every concert and excursion and they were already planning our next tour on the bus ride home!
[On a concert in a church] The concert was a huge success. We were asked for an encore and had many people clapping along and standing on their feet at the end.
Beautiful setting, great little town and superb modern hostel. Perfect hostel for a school trip. Lots of space, big spacious clean modern rooms with en suite bathrooms, fantastic food and lots of it (my boys were happy!), lots of space to run around outside, games room with my pupils loved, big rehearsal spaces downstairs, vending machines and the ultimate necessity for teenagers – wifi.
Robin was an incredibly nice chap, clearly loves music and enjoys doing these tours. His German is superb and he got on very well with everyone, great personality, perfect character for the job.
Outstanding! There are not enough nice things I can say about the legends that are Mike and Nick (out coach drivers). They absolutely made our tour and the kids are quite frankly refusing to do another tour without them! From the moment they turned up at our school at 5.30am they were chirpy and professional and welcomed all the kids onboard. I was absolutely bowled over by their professional and quite frankly tetris like organisation in packing all our musical equipment into the hold of the bus. The kids adopted them into our group within seconds and they were both so lovely chatting to our pupils, putting on DVDs for them, putting on their music through the coach sound system etc. They even joined in singing with us (when not driving!). Some of the roads we had to go down with hair pin bends down mountains were unbelievable and Mike and Nick handled it all superbly! Their confidence and skill and knowledge in driving that huge bus is astounding. Happy, cheery coach drivers are really important on school trips and can really make it for the kids and so both Mike and Nick are ‘legends’ in all our eyes and we would love for them to do our next tour.
by Matthew
Director of Music
Director of Music
“We had a fabulous trip with a perfect balance between social activities and great concerts.”
“It was an excellent hostel, very suited to our group.”
by Jayne
Head of Music
Lincolnshire
“We had an amazing time from start to finish! From a very tired Director of Music at this point in the term, I would still cheerfully go again because it was so well organised. Everything was amazing from start to finish. I would like to say a massive thank you to you and all the team.” “
“[On an indoor concert] A real success, we were thrilled with it and the organiser actually presented us with a framed picture featuring our name to bring back as a souvenir.”
“Excellent. All en suite and clean. The outside facilities for sports were really impressive.”
“Although everything went very smoothly Ian was always on hand to help and organise.”
“I can honestly say it was the best experience I have had in all my tours. Dave Roberts was an amazing driver, nothing was too much trouble, he helped enormously throughout the trip and we were on time or early for everything. He had thought of everything to make this such a pleasurable experience.”
by Matthew
Director of Music
Cambridgeshire
“Excellent.”
“The staff were excellent, very helpful and uncomplaining about our noise.”
“Excellent, he could not have been more helpful.”
by Simon
Party Leader
Scottish Borers
“Hannah and Sabine were very good, always helpful. Overall excellent, love the warmth and enthusiasm of German audiences. Not too much coach travel and weather fine without being too hot. I have had a lot of very positive feedback from students and parents, all are very happy with the tour.”
“Very good, it felt more like a hotel than a youth hostel but with additional facilities for young people. We used the rehearsal rooms and we held a talent competition and a ceilidh on the terraced area outside. “
“Daniel made a big contribution to the overall success of the tour. He was excellent. He got on with staff and students really well.”
by Keasha
Head of Music
London
“The communication with Club Europe at all times was fantastic. I was kept up to date with what was going on and any changes that might have occurred. I did not feel anxious in terms of the organisation of the trip more so if it would go well with my students. I trusted Francesca completely and Alahree and Sabine were brilliant. I would love to work with them again on my next tour. This was my first ever tour and the first in our school for about eight years so I was very nervous. However Alahree and Sabine were so helpful with everything. Club Europe definitely made my first music tour a tour to remember in a good way and the boys absolutely loved it.”
“It was simple but clean and hospitable with each of the rooms having ensuite. There was enough space for us to practice and store our instruments.”
“Francesca encouraged the students after their performances and got on with the boys throughout the trip. For me that was the overall highlight as my students were happy and Francesca had a huge part to play in them being happy and feeling comfortable. She helped the tour be as successful as it was with her organisation and interpersonal skills.”
by Anne-Marie
Head of Music
Hertfordshire
“Brilliant! This was a wonderful tour. Our contact with Club Europe was helpful and direct. It was informative and helpful at all times. Responses were prompt and all our questions were answered swiftly.”
“[On a Pavilion concert] The concert was a real success and feedback from the local hosts and from the audience was very positive. [On a chruch concert] This was a welcoming environment for my students and they loved the church itself, as well as the village. The pastor and local church officials were very hospitable and welcoming and provided refreshments and lots of support.”
“An excellent destination and the location worked really well for us. The journey was not too long and the number of concert venues and possible excursions was good. Food was good, it was well suited to our students and there was always plenty of it.”
“Helpful, positive and friendly. We were very impressed with the drivers and coach company and would ask for them for the next tour that we book.”
by Ben
Head of Music
Bedfordshire
“We had a brilliant time and it was very smooth thanks to good accommodation, excellent drivers and an outstanding tour manager. Not to mention the planning from Alahree and Sabine. The whole process was as easy as it was possible for it to be. This was my first tour in charge and I was initially concerned, but I would have no hesitation in taking further tours with Club Europe who have been amazing. The trip has energised the students and built memories for life.”
“It was even more beautiful than expected. The staff were friendly and helpful throughout.”
“Raffaella was outstanding. She worked so hard to ensure that it was a smooth trip for us. She helped us with every and any aspect we needed help with and she is a shining example of tour managers from your company. She was amazing and I cannot express in words how grateful I am to her.”
“The drivers could not have done more to make our trip easy, on time and enjoyable throughout.”
by Anne
Party Leader
West Yorkshire
“Alahree and Sabine were great, always pleasant, helpful & courteous. A very successful and enjoyable tour. “
“[On an outdoor concert] Beautiful garden & appreciative audience. The staff were very helpful & friendly. They provided water and gave us a lovely framed commemorative certificate. Lovely.”
“The guide around Cochem Castle was superb! Best I have ever seen. Very interesting and perfect for age range.”
“Lovely hostel. Great food, lovely rooms. Beautiful location with lots of room outside for activities & things for students to do.”
“Francesca was a valued member of the team. Involved in everything and a good sport. Perfect. Very easy to have around.”
“Coach great & drivers soon became valued members of the team. They joined in activities with us & came to concerts. Joined in the fun but maintained professional conduct throughout the tour. Really lovely guys.”
by Jane
Head of Music
Kent
“Our kids are already counting the days until the next music tour!”
“[On a pavilion concert] Excellent - very friendly and appreciative, and the students all got easter eggs! It was a real success, a really lovely venue.”
“Cochem Castle and Siegfried’s Mecanische Musikkabinett were both excellent, with really good tour guides - would recommend. The swimming pool in Traben-Trarbach was also very nice and a successful outing.”
“Excellent - so helpful and organised, and just right for our group. I would really recommend this place. There was a big room with a piano that we could use for rehearsals and evening entertainment, and the food was just right - self-service so kids got what they wanted.”
“Brilliant - so helpful and always friendly and accommodating.”
by Eleni
Tour Leader
Nottingham
“All the employees I have spoken to were all very friendly, helpful, polite and patient. Anything that I asked was done, even adding a new student just a few days before the trip.”
“[Church concert] It was a success. We had a bigger audience than expected. Staff were extremely friendly. There were posters outside the church and we were informed of two articles about the choir in their local newspaper.”
“The hostel was very suitable for young people. Location was very handy. Plenty of restaurants around the hostel.”
“The coach driver was very friendly, helped with anything needed and advised us well.”
by Roland
Head of Music
Milton Keynes
“This tour was one of the very best tours I have led. The students at my school benefitted so much from the experience - many of them travelling abroad for the first time. When I am retired and sitting in the back garden, drinking tea with my slippers on, it will be a treasured memory and remind me of why I went into teaching and what a privilege it is to work with young people making music.”
“My personal highlight was the performance at the church in Koblenz. The acoustics were superb and just to see the look on the students faces as they responded to the sound they produced sent a tingle down my spine. The audience responded with a standing ovation and on the way out put about 300 euros in the collection plate, which we donated to the church for allowing us to perform in such a lovely venue.”
by Andy
Head of Music
Dorset
“Our rooms were great, the food very good and lots of it! The rehearsal room was a brilliant room and had amazing sound!”
“Victoria was involved in everything. She played a big part in making the tour successfuL.”
by Christina
Music Teacher
Stevenage
“A thoroughly fulfilling, rewarding and enjoyable experience.”
“Absolutely fantastic! Provides everything needed at very competitive rates. Very neat and tidy. Enough facilities to keep students entertained. The astro field was a definite bonus. “
“Victoria was lovely. She is a very warm and friendly young lady. The students loved her and the four members of staff all agreed that we could not ask for any better. She went out of her way to communicate and play with the students. She was always available, approachable and friendly. She helped us set up, introduced the group and their performances and encouraged and congratulated the students, conveying messages from the audience and organisers about the success of performances.”
by Roland
Head of Music
Milton Keynes
“It was superb - a beautiful area with excellent concert venues, lovely food and helpful staff.”
“It was excellent - a relaxed environment away from the town.”
by Jennie
Head of Music
Cumbria
“Fantastic use of time; there was never a moment when I thought we were going to run out of time. Great venues, with decent audiences at each one. The acoustics in the Ringkirche were amazing, and the welcome we received at the church in Cramberg was incredible. Every member of the choir was given a yellow rose afterwards. All three venues gave us gifts.”
by Kate
Head of Music
Epsom
“We had an excellent time with three very enjoyable concerts, a good range of activities and everything ran like clockwork.”
by Kate
Head of Music
London
“Our tour to the Rhineland and Moselle Valleys was a huge success. I felt 100% confident in Club Europe’s maticulous planning. The concerts were well attended, the accommodation was clean, friendly and typically German, the food was delicious and the excursions were brilliant. I was amazed to see how much the students improved musically over the week and I can’t wait to use Club Europe for future tours. Thank you so much for everything.”
“It was so lovely. A sweet little hotel which was very friendly, clean and helpful. It was so much better than I expected.”
by Matthew
Director of Music
Cambridge
“The tour was a terrific success. This is a lovely area, and it was great to visit three completely different churches and towns without spending hours on the coach. The enthusiasm of the audience reception was most heartening.”
by John
Head of Centre
London
“Club Europe did us proud! Youth Hostel - perfect. Wolfgang - awesome! Concerts - good. The trips were a perfect mix for our kids. Loved the river cruise, and we could have stayed on that boat in the sunshine all day. I couldn’t speak more highly of the Club Europe team, particularly of Hannah, Sabine and Wolfgang, who did so much to make our tour a success. I’ve so far only had positive feedback from all the parents. Thank-you so much! Club Europe are clearly experienced, positive people. Feels like a good team.”
by Tara
Head of Music
Oxfordshire
“Very friendly and helpful tour guide and coach drivers. Overall a very successful tour. The children loved it and so did I!”