My Club Europe Login
5 stars

by Darren

party leader

Cornwall

Overall Review

I think the portal is great and everything is easy to find. I absolutely love working with Lucy and I always feel important and valued which is so important when working with partners. Both Lucy and Sabine understand what it is we do and know what will work for us. This year's gigs was the most complete set of the "right sort" of show we've had on tour, and I think that's in part due to the longevity of our relationship. I thought i[the tour] was absolutely ace on all counts, genuinely, it was once again life changing and defining for our young people, many of whom had never been abroad before. Suddenly they're performing songs they wrote in their bedrooms and getting standing ovations at medieval french abbeys. What's not to love! Another life changing experience that will stay with everyone on the trip for their entire lives.

Concerts Review

[On a concert in an abbey] -5 / 5: There was a big audience and they loved it, even giving a standing ovation at the end of the night. It was absolutely stunning and one of my fav ever gigs. [On a concert in a park] - 5/5: Because of the nature of the venue, there was a good bit of footfall and it worked really well. It was a great place to play.

Visits Review

Amphitheatre Nîmes -5 / 5: This was one I've always wanted to go to so I loved it, but frequently one of the things the students say is their abiding memory of the tour!

Accommodation Review

We all loved almost everything about the accommodation. The location especially was perfect and all the young people loved the outside space and hanging out in the evenings. The staff were really accommodating and friendly and the rehearsal space and flexibility it gave us was absolutely brilliant.

Rep Review

5 / 5: Absolutely love Armelle. She was properly brilliant from the second I first spoke to her. Crucially the students, staff, drivers and crew ALL loved her and she was absolutely part of the family by the time we left. She was an amazing go between with venues and at attractions, whatever idea we had or things we wanted to change or tweak she was always on board with and it was a really easy, fun and rewarding relationship. I think the best tour managers remove stress from me and from the minute I stepped off the coach in Sommieres I felt relaxed and like she had us covered. Which was ace. I would love to work with her again!

Transport Review

5 / 5: Drivers were absolutely awesome and really became part of our crew which is what we like!

5 stars

by Lizzie Lawrence

Sandbach High School VI Form

Cheshire

Overall Review

Communication is impeccable from both Hannah and Sabine. Not only are they prompt and helpful with queries, but they’re really understanding on the difficulties of replying in a similarly timely manner as a busy teacher! Club Europe continues to be an absolute breeze to work with. An incredible experience for pupils and staff alike, organised by the most efficient and professional people you could hope to work with. Thank you all for another superb tour. You honestly all make it so easy to organise and run. It was awesome to have Hannah join us on the tour too, we loved getting to know her and hope she enjoyed our company as much as we enjoyed hers!

Concerts Review

[On an outdoor concert] our hosts were really welcoming, the audience gave us a standing ovation and were very warm in their praise and thanks for our concert. It was a really lovely location and is clearly used to welcoming visiting groups. [ On a concert in a square]  The highlight was our finale piece. The confidence the pupils had gained over the tour really shone through and it was a fantastic finale to our tour. Another lovely intimate venue.

Accommodation Review

It was comfortable and enjoyable to stay in which is similar to all previous accommodation provided by Club Europe, so it matched my expectations. It was close to the town which meant pupils could safely explore.

Rep Review

I can’t say enough about how great Katie was. She was so proactive in sorting issues we had and pre-empting things we needed. We all loved how friendly she was and she was great with the pupils as well. I really felt like we had a manager as she was so helpful in doing everything else for us so we could just focus on getting the pupils ready to perform. She exceeded all previous tour managers we’ve had in this respect; she was just amazing. The tour wouldn’t have been nearly as good without her.

Transport Review

Fantastic – we felt very safe at all times. They were friendly and seemed to enjoy our sense of humour and rapport! A really great company who we’d happily use again.

5 stars

by Christine Nicklin

Head of Music, Nottingham Girls High School

Nottingham

Overall Review

A stress-free tour that had been carefully and accurately planned – once again Club Europe came up trumps! Why would anyone travel with any other company? Alahree was extremely helpful, knowledgeable and very quick to respond to queries. Excellent suggestions from Sabine who really listens to what we would like. I was most impressed with the smooth running of everything and the feeling that this was a personal service for us.

Concerts Review

[on a concert in an abbey}  Big success – we had a standing ovation and performed an encore! They were so enthusiastic about us being there – we felt so welcome. [On performing in a cathedral] Yes, it was a success – again, we did a standing ovation and performed an encore; seeing people there who had come to a previous concert was very flattering.

Accommodation Review

Perfect. A quiet, clean accommodation with good facilities in a quiet town. The staff were AMAZING!

Rep Review

She was absolutely vital. Katie introduced us to each venue and sorted out logistical problems for us (such as performing areas, electricity sockets etc.). She also handed out fliers and introduced each concert for us. A star!

Transport Review

Never had a moment’s concern. They were both excellent drivers and very experienced. They were very concerned about our safety and getting us to places on time. They were extremely accommodating in terms of where we needed to go and pick up times. Nothing was too much trouble. They helped us carry instruments and came to hear us perform. They became good friends and I hope that they work with us again.

5 stars

by Lucy

Teacher of Music

Devon

Overall Review

“As efficient and helpful as ever – thank you! It really is great working with the same person (Alahree) each time we book a tour as I feel that she knows us, and our needs well. Thank you Club Europe for another fantastic music tour – I would recommend you to any group wanting a stress free and wholly enriching trip! “

Concerts Review

“[On a concert in Gruissan] Great concert. Highlights were gushing praise from the members of the public and organisers afterwards. Dancing babies. Snacks and local wines provided for the band after the concert. Members of the public being supportive of the students trying to speak French when introducing the songs. [On a concert in a town square] Well-attended and hugely supportive audience. Other guests at the hostel came to watch, as did the staff. Lively and supportive – requested an encore. Organisers were thoroughly lovely and helpful. Very smooth to set up and pack down. Love the town square as a performance space.”

Accommodation Review

“It was exactly what I’d hoped for. Felt very safe and it was easy to monitor the students. A stunning town. Wasn’t expecting it to be so tranquil and friendly. The markets were fantastic and it was a real highlight seeing the students talking to the stallholders and feeling completely comfortable and safe to do so.”

Rep Review

“It was an absolute pleasure to finally meet Sabine, as she had been so friendly and helpful prior to the tour, on the telephone and via email. During the tour she took care of our every need and showed a real interest in the students. The students and staff really enjoyed having her with us and she gave me huge peace of mind throughout the tour. A wonderful, hard-working, super-efficient lady whose company I thoroughly enjoyed. Any trip leader would be lucky to have her.Thank you Sabine!”

5 stars

by Suzanne

Head of Performing Arts

Berkshire

Overall Review

“Contact was prompt and questions were always answered. Alahree was always able to ease any concerns and ensure that we were fully happy with the arrangements for the trip.Contact was always prompt and clear. Sabine was able to answer any questions I had regarding the trip and kept us up to date with all developments and bookings. Overall: A well organised, varied trip that we all enjoyed and had a brilliant first music tour experience through!”

Concerts Review

“[On a concert in a square] The park was an ideal place in a high profile location! The concert was a success. Highlights included audience members clapping/singing along to the ensembles, especially the Swing Band. [On a concert at Disneyland] Excellent. Highlights for students included being backstage at Disney, going through a professional level tech run and performing on the stage. Performing at Disney really is a must for any school group – it builds a sense of magic and having gone through an audition process, it’s a real proud moment for all.”

Accommodation Review

“Accommodation was close enough to everywhere we were going. The rooms were of a very good size and there was lots of open space outside which allowed the students to get fresh air. The accommodation manager who we met was incredibly helpful and was very flexible with arrangements for food.”

Rep Review

“Rosie worked really well with us – she was always confident and positive and really accommodating. It was really clear that Rosie wanted us to be able to maximise our time on the tour and she endeavoured to make this happen. She communicated well with all the necessary organisations/people for us in order to ensure things ran smoothly. She was brilliant with the students – she talked to them and supported them as they required without being ‘in their face’ as such. They all liked her.”

5 stars

by Lesley

Teacher of Music

Surrey

Overall Review

“We have always be extremely happy with the care and attention given to us by Lucy. From the very beginning, Sabine has done her utmost to please. Having her on tour with us was most helpful to us. She worked hard to keep everything running smoothly, which it did.”

Accommodation Review

“Excellent. It was flexible and had a homely feel with room to relax and move around at will. Staff were lovely.”

5 stars

by James

party leader

London

Overall Review

I have to stay that every aspect of our tour with Club Europe has exceeded my expectations and I would very much like to thank you, Tim, Sabine and Katie for such an amazing level of support and high-level of service for our first choir tour. Lucy has been incredible at all aspects of organising our tour and dealing with our requests. She has always gone the extra mile in accommodating us and has always been very professional to deal with. Thanks Lucy for organising such an amazing tour. Sabine has been excellent; again she has been highly communicative and very effective at organising all of our tours, excursions and concerts. An absolutely fabulous choir tour was had by all.

Concerts Review

[On an outdoor concert] The audience shouting for an encore was a highlight for the pupils. [On a concert in a town square] The concert was a success. The highlight was some locals coming to chat to the children after the concert.

Accommodation Review

I could not have asked for a better location or accommodation. The staff, the layout, the facilities and the food were outstanding. It exceeded our expectations, but has set a high benchmark! We used all of the facilities - swimming pool. the rehearsal room, the kitchenette, the dinning room and the grounds. It was absolutely fantastic and very suitable for our age group. I would throughly recommend it!

Rep Review

Katie was simply outstanding and perfect in all respects on the tour with the pupils and staff. Her willingness to help at all times, as well as being wholly solutions based made the tour such a success for us. Katie’s contribution was vital to our tour being such as success. She booked the pool for us, she rescheduled collections if we were running late, dealt with the tiniest issues at the hotel and got stuck in with the staff to contribute to anything and everything. Overall Katie was absolute fantastic.

Transport Review

Outstanding, very friendly and always 100% helpful. Rachel and Olly were outstanding all trip. It was clear that their aim was to help us as much as possible, and they went above and beyond. They were so accommodating with last minute itinerary changes and established an excellent rapport with the pupils and adults in the group

5 stars

by Andy

party leader

Hertfordshire

Overall Review

Lucy has been amazing – calling her and speaking over things with her made the whole experience really enjoyable. Will definitely use Club Europe again because of Lucy. Sabine was quick and efficient with emails and putting together the programme with our changes. It was my first time leading a music tour, and found the help that Lucy gave with deadlines to be brilliant – I took over mid-way through the organising, and was always kept informed by Lucy and Sabine about deadlines. I very much enjoyed the whole pre-tour experience and thought that everything was well planned and communicated. Planning the whole programme must have been a huge amount of work, and so when I requested adjustments they were always done so swiftly and with no complaint – however, this must have been a huge amount of work for the Club Europe team yet was done so seamlessly and effortlessly – that was very impressive. Almost three weeks after the music tour, the students and parents are still talking about it!

Concerts Review

[On a concert in a square] Lovely space, lovely weather and a lovely crowd. Ten performances ranging from solos, duos, groups and whole group choir. [On a concert in a villa] They created a raised stage for us which was incredible. Allowed us to get some really good photos for parents too. Everyone was buzzing afterwards.

Accommodation Review

Great location for schools. Very suitable for rooms, dining and outside area.  It was lovely accommodation, and made the music tour experience brilliant. The evening meals outside were great. The rehearsal space was great. Staff were very friendly.  Above my expectations – being on the entrance to the main town was perfect – little shops to get things from and a supermarket a few minutes walk away made getting things so easy.

Rep Review

Armelle was the most incredible tour manager. I cannot sing her praises highly enough – simply incredible. She helped with every aspect and made everything so smooth. Above and beyond what was expected. We’ve been on many music tours and every year we have a brilliant tour manger, so my expectations were set incredibly high - and Armelle exceeded them. The tour was the smoothest tour we’ve ever had, and that would be due to how Armelle became part of the team. 
 

Transport Review

Both drivers were brilliant! Friendly to staff and pupils and were fantastic in every aspect. I would 100% request Rachel and Ollie for all future music tours. They really became part of the team.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

Request a Quote

Required
Required
Required
Required
Required
Required

Destination of interest *

Required

Departure date *

Required

Specific details that will help us create your perfect school music tour:

I agree to the terms set out in Club Europe’s Privacy Notice.
You must agree to Club Europe’s Privacy Notice in order to make an enquiry.

Please complete the following simple maths question*