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by Alexandra
Head of Sciences
Kent
Overall Review
Contact with Rob and Isabel was very easy and responses were speedy and helpful. I was most impressed with the communication and how complete and detailed the tour programme was. Overall: excellent.
Education Review
Great to have access to experts and a real life working physics environment andto be able to speak to the Phd students.
Accommodation Review
Perfect.
by Theresa
Physics Teacher
Dundee
Overall Review
Rob was very good – quick and detailed responses for every correspondence. We appreciated the flexibility of the deadlines due to the proximity to Christmas. A very worthwhile, and enjoyable, trip.
Education Review
CERN, Red Cross and the UN – these fit best with the courses which the pupils are being taught at school.
Accommodation Review
Very good. It is always convenient for our requirements.
by Mehdi Behnoudnia
Teacher of Physics, Kingston Grammar School
Surrey
Overall Review
I was extremely pleased with Rob's professional and helpful approach. I would like to say a special thank you to Isabel. She was fully aware of my group’s wishes and arranged all the excursions according to my requirements and timings. She was not only fully aware of my deadlines but also took the time to phone me and keep me up to date so that I would not give the parents a false itinerary.
Education Review
The visit to CERN was amazing. The students are Physicists and found the whole experience at CERN riveting. This is their idea and not mine. Their interest in the topic was further increased as they could see what and how research into the unknown is carried out and how it benefits everyone in the long term. The visit to the red cross was an eye opener for them.
Visits Review
The escape room was brilliant and the students said they would happily go there again.
Accommodation Review
Ideal for my group’s requirements. Very clean and well maintained. The location and accommodation was perfect. It was within walking distance of the train, tram and bus services.
by Theresa
Physics teacher
Perth and Kinross
Overall Review
Our Account Manager Robert was always very helpful and quick to respond to all queries and Isabel took my suggestions on board and planned a very full and enjoyable itinerary for us. There was good contact throughout the pre-tour process. We thoroughly enjoyed our trip and look forward to working with you again.
Education Review
Visiting CERN, the United Nations and the Red Cross had a number of cross-curricular benefits. The pupils all loved both. We also visited the Botanical Gardens before the UN as it was on the way.
Accommodation Review
Good – nice meals and good rooms. We liked that staff were given en-suite private rooms. It was within walking distance of most attractions. Ideal for a school trip. We were grateful that they made a birthday cake for one of our pupils.
by Ryan
Teacher of Physics
London
Overall Review
Inspirational with attention to detail. Fantastic. Rob was very proactive and went above and beyond in helping us plan and run the trip.Isabel was also fantastic, and her immaculate planning made sure that the trip ran like clockwork.
Visits Review
CERN was fantastic – really really good.
by Joe
Physics Teacher
Isle of Wight
Overall Review
Contact was very good. Queries answered in good time. Very helpful, reassuring and thorough.
Education Review
The benefits for students was experiencing another country, appreciation of humanitarian work and appreciation of a working laboratory and the international cooperation of scientists. CERN was good revision and more.
Accommodation Review
It was perfect for us, close to pretty much everything. It was excellent and exceeded my expectations.
by Tom
Teacher of Physics
Staffordshire
Overall Review
I was very pleased. Rob, our account manager, was very helpful with any issues which arose. Helpful staff and a well organised tour. It was a very successful trip of huge benefit to our Year 12 Physics students.
Education Review
I give it 5 out of 5. The students particularly enjoyed the visit to CERN, where they were able to see for themselves the facilities at CERN, which links in to the Year 12 Particles topic.
Accommodation Review
Very suitable. Hostel staff were very accommodating and helpful.
by Alexandra
Head of Physics
London
Overall Review
Rob (their Account Manager) has always been really helpful and pitched the communication perfectly. Isabel (their Operations Manager) has always been really proactive and patient. I was impressed with Isabel sorting out the hostel availability at the start, and dealing with the excursions and with Robert being completely on it, positive and professional and the odd personal touch from Tim. Club Europe offer a great personal service.
Visits Review
The information you gave me on prices was accurate to the penny! And the excursions were appropriate to our group. We also went to the Musee des Sciences Historiques, which was really lovely, free and a short walk from the hostel.
Accommodation Review
Perfect. Great location.
by Tom
Teacher of Physics
Staffordshire
Overall Review
Rob was helpful at sorting out issues and took a genuine interest in ensuring our tour ran smoothly. I was most impressed with the helpfulness of staff and good organisation of the tour in general. Overall it was a well-organised tour which gave the students a fantastic experience and the opportunity to visit one of the leading Science establishments in the world.
by Mehdi
Teacher of Physics
Surrey
Overall Review
Fantastic.
Visits Review
The location of the ‘science museum’ was simply brilliant, Near the lake and plenty of outside space to walk around. The students were fascinated by the museum.
Accommodation Review
Extremely good. Even the pupils commented how comfortable the beds were. The hostel was dean and well supervised. The food was very good and they also catered for vegetarians. The staff were extremely helpful.
by Jeremy
Teacher of Physics
Buckinghamshire
Overall Review
Robert was very good and professional in all his dealings. He responded quickly to emails and he sorted out boarding passes whilst we were in Geneva. It was really good to be able to actually meet him in Geneva. Overall it was a worthwhile educational experience. Geneva is lovely and very picturesque. CERN tour was very good and informative and pitched at the right level.
Accommodation Review
Good location for access to lake and to CERN. Located close to amenities and to the lake.
by Alexandra
Head of Physics
London
Overall Review
“Dane and Isabel were great – as usual. All documents being online simplifies things greatly. I think between us we have honed this activity down to a fine art. Thanks for everything.”
Education Review
“The boys study particle physics in year 12 – this trip fully supports the curriculum.”
Visits Review
“The cathedral was great – we all went up the tower for the first time. We also really enjoyed the Seujet Dam, which I had also never seen before. We loved the UN.”
Accommodation Review
“Perfect.”
Transport Review
“Great – it really helped that the coach company is one used by CERN so the driver knew where he was going.”
by Mehdi
Teacher of Physics
Surrey
Overall Review
“When I began accessing details on the portal I found it extremely easy and useful as everything I could need was there at a click of a button. Isabel is clearly very experienced and thorough, as everything I needed was in my final pack. Other schools commented on how impressed they were with our busy schedule.”
Education Review
“The group were sixth form Physicists, so the visit to CERN and the Dam were very highly relevant.”
Visits Review
“They were brilliant mainly because Isabel discussed them with me before booking.”
Accommodation Review
“It was perfect for my trip. They had made great use of the space. There were sitting areas to sit and have a chat as well as an area with computers and most importantly another space with computers and a printer which I found most useful. The quality of the food was very good, with large portions. They provided food for my student with dietary needs very well indeed. I have only praise for the service we received.”
by Mark
Head of Physics
Kent
Education Review
“It was good to get boys out seeing real Physics happening and them interacting with real scientists and engineers. The highlight was our visit to Cern.”
Accommodation Review
“Location was excellent and accommodation was good. Food was excellent at dinner. Staff made sure they listened to students dietary requirements.”
by Maja
Head of Physics
London
Overall Review
“Dane was excellent. Thank you for answering most requests and questions promptly.”
Education Review
“[The highlight] was the visit to CERN. The students also benefitted from group work, bonding and general knowledge.”
Accommodation Review
“Excellent.”
by Mehdi
Teacher of Physics
Kingston
Overall Review
“I found the staff to be most kind, considerate and willing to deal with my requirements in a professional, speedy and considerate manner.”
Accommodation Review
“The Geneva youth hostel was ideally located for my purposes. Within easy reach of all public transport. Their staff were extremely kind and helpful and understanding. The rooms were clean, tidy and most suitable.”
by Ben
Teacher of Physics
London
Overall Review
Rob and Isabel were fantastic. Very helpful. I was impressed with Isabel's understanding of local food and entertainment. Overall: Great!
Education Review
Great for Physics support and enrichment. Students particularly enjoyed the S’Cool workshop. 5 out of 5.
Accommodation Review
Perfect. Staff were very helpful. We used the canteen for playing cards in the evening.
Transport Review
Perfect.
by Ryan
Physics teacher
London
Overall Review
The trip was a real success and the boys really seemed to enjoy it. Thank you for all of your help with this. As with last time, the hostel, CERN and the bowling were all great.
by Daniel
party lesder
London
Overall Review
Hannah was very good – helpful and quick to respond with clear communication. Sabine was very good – highly accommodating and quick to respond. An efficiently planned trip run by helpful and communicative people. Thank you for all your help in planning this trip. All went very smoothly.
Education Review
CERN very informative as was the observatory – clear learning and enjoyment for our pupils. CERN + Geneva Observatory, bowling and escape rooms were very popular.
Accommodation Review
Hostel was highly suitable. Well situated in a good area and met our needs comfortably. Good quality food with unlimited breakfast and good sized dinner. Gluten free and no pork students well provided for. Nice tasting food.
Transport Review
All ran smoothly (with the flights). Our driver was positive and friendly.
Club Europe Privacy Notice – Protecting your privacy
Introduction
Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
We will never share your data with a third party for marketing purposes; it’s not how we work.
1. What is personal data
Personal data refers to information about you, and from which you could be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more personal data which require a higher level of protection.
2. Who does what
Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.
3. Legal basis explained
The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-
Consent
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive our marketing updates.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.
Legitimate interest
Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.
For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.
We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.
You will have the right to unsubscribe at any time and we will respect your preferences.
4. What sort of personal data do we collect?
We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.
Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.
We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.
5. Cookies
Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.
If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.
6. Who do we share your personal data with?
In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.
In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
We may share your personal data with marketing agencies to improve our products and services.
We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.
Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.
8. How do we protect your personal data?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.
We regularly monitor our system for possible vulnerabilities and attacks.
9. What are your rights over your personal data?
You have more rights now than ever before and here is an overview of your different rights
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk
To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
10. About our re-marketing campaign
We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.
11. If you live outside the UK
As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.
Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.
12. Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
13. Further Information
If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.
Updated 12th May 2018