• Youth Music Tours
    • Adult Music Tours
    • School Travel Trips
    • School Ski Trips
    • School Sports Tours

Tel: +44 208 772 6446

  • DestinationsOur sports tours
    • Need help choosing a destination? Click here
      • Rugby
      • Football
      • Hockey
      • Netball
      • Tennis
      • Cricket
      • Basketball
      • Multi-Sport
      • Centres of Excellence
  • Home
  • Safety
  • Blog
  • Contact

Tel: +44 208 772 6446

    • About us
    • Club Europe's Experience
    • What makes us different?
    • Frequently Asked Questions
    • Meet the team
    • Be coached by the best
    • Our international partners
    • My Club Europe
    • Safety and Support
    • Support from a family-run company
    • School Travel Forum
    • Safety management and risk assessments
    • Travel advice and insurance
    • Our Individual Covid Promise
    • Club Europe
    • Blog
    • Contact us
    • Booking conditions
    • Sports tours for UK schools
      • Twitter
      • Facebook
      • Pinterest
    • Tel: +44 208 772 6446
    • Request a quote
  • School Sports Tours
  • Safety and Support
  • Our Individual Covid Promise

School sports tours

Our Individual Covid Promise

Our Individual Covid Promise
40 years of school travel

Our Promise

This is our commitment to working with all our schools  - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.

One size does not fit all so, to try and keep your trip on track, we will offer a range of new flexible ways of operating. Our Promise will include:

  • Full cash refund or deferral of your tour to a future date should FCDO advice be in place for your tour destination 30 days prior to departure, providing your payments are up to date.
  • Flexibility on deposit payment amounts.
  • Flexibility of deposit due dates.
  • Flexibility on final payment date; and
  • Flexibility on final numbers – up to 10% reduction in your tour numbers, with full refund for those not travelling, before submission of final passenger list.

In short, our commitment is to work with you to give you the best service for your school.

The Club Europe Covid Promise
The Club Europe Covid Promise

Peace of Mind

We are proud to be a small family-run company offering a ‘never let you down’ personal service to everyone who travels with us.

Despite the huge challenges Covid presents, we see no reason to change now! In the height of the pandemic we were one of the few travel companies to - where it was possible - issue full refunds. We contacted all our clients quickly and worked with them individually to ensure the best possible outcome for their school; whether this was a full refund, a deferral or cancellation of their tour.

We fully intend to continue to treat all our clients in the same honest and honourable way we have always done.

In Safe Hands

We are learning how to overcome the practical challenges posed by Covid-19 and have worked closely with the School Travel Forum (of which we are founder members) to develop a comprehensive Covid-19 standards safety document - In Safe Hands.

This outlines the protocols needed to be put in place by schools and all STF tour providers to ensure pupils and teachers can travel with confidence when the time is right.

It includes:

  • A 24/7 teacher's helpline
  • A destination tracker with up-to-date protocols; and 
  • A raft of risk assessment, contingency planning and trip management advice.

Our team is also taking part in ongoing Covid safety training through the STF.

Please get in touch if you’d like us to email you a copy of this document.

New Safety Measures

Some of our new safety measures will include:

Safety on your coach tour: 

  • Where students are not in a bubble, we will be limiting the number of travellers on our coaches to observe social distancing rules.
  • All our drivers will wear masks and visors and hand sanitiser will be used by everyone before they step on board.
  • All our coach companies will introduce new cleaning protocols and new loading and unloading procedures.

Safety on your trip:

  • All our accommodation centres will provide you with details of their new Covid-secure safety protocols, ranging from temperature checks and new hygiene procedures to contactless payments.
  • We are adapting our itineraries to ensure the safety of our students at all times.
  • We will adhere to and keep up to date with all the necessary protocols at airports and during airport transfers to ensure our flight groups are safe.

We will ensure that all the restaurants, educational and activity centres, museums, galleries and performing venues we use will have the most up-to-date Covid safety procedures in place.

ASK US!

We hope our Promise gives you the reassurance you need. If you still have questions, we'd be happy to talk to you. Please email travel@club-europe.co.uk to arrange a convenient time.

The Club Europe Covid Promise
The Club Europe Covid Promise

Like to know more?

Call us on +44 208 772 6446 or get in touch using the links below.

Contact us Request a quote

Watch our films

Everything you’ve ever wanted to know about planning a school sports tour.

Watch all our films
Watch our film Rafa Fernandez talks about organising a football tour to Atalanta
Watch our film David Kilcoyne talks about his rugby tour to Madrid
Previous Next
Trip rating

Professional, courteous, committed and fun. Many thanks Club Europe for a first class experience.

Nick Howe, St Paul’s Junior School, London

A caring operator who worked hard for the boys to get a great experience and develop their football at the same time.

Tom Whitehead, Head of Football, Dulwich College

School Sports Tours Since 1980
  • Tel: +44 208 772 6446
  • travel@club-europe.co.uk
  • Twitter
  • Facebook
  • Pinterest
  • Rugby Sports Tours
  • Rugby tours to Barcelona
  • Rugby tours to Biarritz
  • Rugby tours to Boario
  • Rugby tours to Grenoble
  • Rugby tours to Madrid
  • Rugby tours to Paris
  • Rugby tours to Jersey
  • Rugby tours to Valladolid
  • Rugby tours to Portugal Rugby Youth Festival (Lisbon)
  • Rugby tours to Armistice International Youth Rugby Festival, Compiègne, France
  • Hockey Sports Tours
  • Hockey tours to Amsterdam
  • Hockey tours to Barcelona
  • Hockey tours to Madrid
  • Hockey tours to San Sebastian
  • Hockey tours to Jersey
  • Hockey tours to Hockey Tournament (Barcelona)
  • Football Sports Tours
  • Football tours to Barcelona
  • Football tours to Milan
  • Football tours to Madrid
  • Football tours to San Sebastian
  • Football tours to Biarritz
  • Football tours to Jersey
  • Football tours to Austria
  • Football tours to Lisbon
  • Football tours to Gothia Cup (Gothenburg)
  • Football tours to Mediterranean International Cup (Costa Brava)
  • Football tours to Futbol Salou
  • Football tours to St. George’s Park
  • Cricket Sports Tours
  • Cricket tours to Almeria
  • Netball Sports Tours
  • Netball tours to Malta
  • Netball tours to Jersey
  • Tennis Sports Tours
  • Tennis tours to Barcelona
  • Tennis tours to Biarritz
  • Tennis tours to Jersey
  • Tennis tours to Austria
  • Basketball Sports Tours
  • Basketball tours to Mare Nostrum Cup (Salou)
  • Multi-Sports Tours
  • Multi-sports tours to London
  • Multi-sports tours to Lanzarote
  • Multi-sports tours to United World Games (Austria)
  • Multi-sports tours to Palais des Sports
  • About us
  • Club Europe's Experience
  • What makes us different?
  • Frequently Asked Questions
  • Meet the team
  • Be coached by the best
  • Our international partners
  • My Club Europe
  • Read our blog
  • School sports tours Blog
  • Safety
  • Support from a family-run company
  • School Travel Forum
  • Safety management and risk assessments
  • Travel advice and insurance
  • Our Individual Covid Promise
  • Get in touch
  • Contact us
  • Request a quote
  • More from Club Europe
  • Booking conditions
  • Sports tours for UK schools
  • Copyright © 2021 Club Europe Holidays Ltd.
  • Registered Number 1506133 (England)
  • VAT number: 344719444
  • Cookies
  • Privacy Notice
  • Web Design by Work Creative