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5 stars

by Ken

party leader

Norfolk

Overall Review

I was impressed with the ease with taking over the trip was handled. Fast learning curve with lots of support at the right times enabling all to have a good experience.

Skiing Review

[On the ski hire] Great people and thanks them from us please. [On the ski instruction]  Good, kids got on really well with their insrtuctors.

Accommodation Review

It was perfect for our group. It met iand exceeded our expectations. Monika and all her staff were brilliant..

Rep Review

Maria was outstanding and just got on with things almost thinking for you. She commincated well when she needed to. She was outstanding. Maria was brilliant and made the initial transition into the hotel and resort run as smooth as it could with such a large group. Wolfgang added his own flair to the group and we enjoyed his company.

5 stars

by Charlie

party leader

London

Skiing Review

{On the ski hire] Great quality and service. Super slick service. Excellent. [On the ski instructors] Excellent instruction and professionalism.

Après-ski Review

The Tyrolean evening was great.

Accommodation Review

The ski area was great and getting there on the bus was straight forward. Rooms were fine and the food was plentiful. The self service actually worked well.

Rep Review

Christian {our rep] was excellent. Very professional and went above and beyond to help our non-skiier. Well mannered and positive. Vital in the success of the trip. He was great.

5 stars

by Joe

party leader

Kent

Overall Review

Fantastic week's skiing.

Accommodation Review

My expectations are always high based on previous experience of places Club Europe use. SO epectations were high and they were met. Hotel was lovely. Food was brilliant. Plenty of it and tasty. Vegetarians catered for normally.

Rep Review

Felix was brilliant. When we needed something doing he was very efficient and fixing anything

5 stars

by Sam

party leader

Kent

Overall Review

A good relationship with Cath is very much appreciated. Any issues were dealt with effectively. I particularly liked Cath offering to attend the parent briefing in November. This hasn’t happened before on our trips, it gave an additional level of support for me and the families. We also liked having Cath visit us while in resort. It gave us the opportunity to iron out any details and chat through the good elements. Excellent planning and communication. Having our needs met on every level is reassuring.

Accommodation Review

The resort meets our needs and we will be returning. Already booked for 2025. We had a dining room for the students and one for the staff and drivers. The kids loved the trampoline park! The new servery was a welcome bonus. The students quickly settled to helping themselves. Dietary requirements were catered, the food good and plentiful.

Rep Review

Oliver and I have worked together before. It was a bonus to be able to work with him again. Oliver is kind and very supportive. He worked well with all the staff and integrated well with the students. Oliver is a perfect fit for our group. He exceeded expectations. Having Oliver with us greatly helped with eh organisation and delivery of the tour.

Transport Review

The drivers were great, friendly, accommodating and chatty. Exceeded my expectations. We were supplied with slightly bigger coaches than expected, giving us more room.

5 stars

by Perran

party leader

London

Overall Review

I was most impressed with Cath's patience!! With me. Our tour experience in one word: excellent.

 

Skiing Review

 Excellent service at the ski hire shop.

Accommodation Review

Food, activities and hotel facitlties are outstanding.

5 stars

by Brendan

party leader

London

Overall Review

Cath was always very prompt in responding and assisting. All 47 boys had a wonderful skiing experience, whether it was improving their skiing, the evening ents or local food, they were left with plenty of memories. I would travel with Club Europe again; we have a very long standing relationship.

Accommodation Review

Clean, food was good, staff helpful.

5 stars

by Nick

party leader

West Sussex

Overall Review

Cath was oustanding, kind, professional, helpful and understanding. Always at the end of a phone to chat.  Able to problem solve. First class from start to finish. Would not go with anyone else!

Skiing Review

Best ski instructors I have ever used in 30 odd years. SO, so good!

Accommodation Review

Excellent. I was worried about the low altitude at the end of the season, but snow was excellent. Rooms spotless, food lovely. Supper fab!

5 stars

by Andy

Party Leader

Newport

Overall Review

Excellent. I have known Cath for many years and she is always very helpful and will do whatever she can to meet our needs. I hate to mention Covid,.but deferring our trip twice was achieved so smoothly. One of the girls summed up our trip nicely “Mr Carey, this week has changed my life”.

Skiing Review

Emma and her team were very good. Nice that all four instructors joined us at our hotel for a beer at our presentation evening.

Accommodation Review

Very suitable for skiing, evening activities and  shopping. It would be my first choice for next year. The staff were extremely helpful. Monika and her family/staff could not do enugh for us. They were all so friendly with the students. Quality and quantity very good in my opinion. Those with other needs were equally well catered for.

Rep Review

Gerog was outstanding in every respect. We formed a good double act when talking to the students. Authoritative, knowledgable and friendly. A good tour manager takes a lot of pressure off the party leader and Georg certainly did that.

5 stars

by Rachel

party leader

West Yorkshire

Overall Review

Being able to speak to Tim when Lufthansa were refusing to let some of our pupils fly was crucial, and the calm support he offered was great. The group whatsapp which was set up for the trip was also a really good idea.

Après-ski Review

Particularly enjoyed the Tyrolean evening!

5 stars

by Louise

party leader

London

Overall Review

Very happy with the organisation of the trip. I am happy with the process and would use Club Europe again. I was impressed with the portal and the interaction with club Europe staff. Final pack is very clear and easy to use.

Après-ski Review

The Lucky Flitzer alpine coaster was a big hit as was the Tyrolean evening. The accomdation having the football pitch and basketball was very popular with the boys.

Accommodation Review

Overall the accommodation was very good. Rooms were clean and recently refurbished. The boys were a big fan of the sports hall.

5 stars

by Luke

party leader

Dorset

Overall Review

Cath was a pleasure to liaise with. She was always at hand and very knowledgable. Deadlines were reasonable to keep up with. Reminders were sent when needed. Pre departure, even with Covid regulations was perfect. I was impressed with the regular contact and personable approach..

Skiing Review

All ski hire was perfect and very efficient!

Après-ski Review

Very very good! It was excellent! Especially the Austrian Folk dancing and swimming.

Accommodation Review

Quality and food for the allergies and vegetarians were very very good. Staff were excellent at remembering this. No issues or areas for improvement.

Rep Review

Maria got on amazingly with us. When needed she was there to help and was very efficient. An excellent rep. Very professional and personable. Good to have a German speaker.

5 stars

by David

Party Leader

Kent

Overall Review

I was impressed with the number of people at Club Europe who were able to offer help and support. We weren’t just dealing with one person but a whole team, including the MD Tim Johnson. The final pack was very useful and easy to navigate. Club Europe are a company who care about the experience you have with them.

Skiing Review

We were all very impressed with the ski gear, the parents even commented on how good quality they were, especially as it was the end of the season. The chaps in the ski shop were clearly used to dealing with large groups and had a very good system at making sure all our group had the correct kit. If we had any problems the ski shop staff were very keen to help throughout the week. A first class service! The two instructors we had were very good and brilliant with our children. Their rapport was excellent which made the week that more enjoyable for the children. Both instructors spoke good English. The parents who had private lessons were also very pleased with them.

Rep Review

Hannah was brilliant. Extremely helpful and supportive throughout the trip and we were very happy with her. No job was too big or small. She was very good with the children and you could see that they responded and trusted her.

Transport Review

The flight times were very well suited to our needs. Particularly the departure on our last day. Location was as close to home/school/hotel as it could be. The transfer from Salzburg to our hotel was perfect. At Gatwick BA customer services were very helpful and created a group check in. At Salzburg the airport was very quiet so made checking in very easy.

5 stars

by Clare

Party Leader

West Sussex

Overall Review

This is the first time I would use the same company again. I have tried 4 others and wouldn’t go back, so well done! Brilliant, everything was catered from and our students and staff had the best time. We couldn't speak highly enough of the resort, hotel and our fantastic rep Karin. I have been looking for the last 10 years for a tour company and resort I could go back to and think I may have found it. Club Europe have been very accommodating and put together a really good tour

Après-ski Review

We did the alpine rollercoaster (kids loved it, I nearly threw up!), austrian evening (brilliant!) and the ice hockey (amazing!).

Accommodation Review

It was brilliant. The set up and sole allocation of a ‘wing’ and dining rooms and meeting rooms was great. Location to slopes fab and ski fit being on site was very good. It was so easy to access the slopes and had a little super market which was all we needed. There was always more than enough food and most of it went down very well with no one going hungry.

Rep Review

She was excellent. She had a good rapport with the students and was always happy to join in. She was a breath of fresh air and I couldn’t have asked more from her. She anticipated what we needed before asking and quickly sorted any issue. She helped make the trip run smoothly. From changing skis, sorting staff lunches, food requirements, sorting ski instructors to making sure ski races, entertaiment and drivers were sorted. I would happily have Karin again.

Transport Review

Very good, I felt very safe, especially through the night. I have not always had this and with other companies had to stay awake to keep an eye on them. They were excellent, very accomodating and even went on a bit of a rescue mission to collect a group from a neighbouring resort after ending in the wrong place.

5 stars

by Joe

Party Leader

Merseyside

Overall Review

I was most impressed with the communication with Luke, he was always available and went above and beyond to get us the best deal possible. Having a hut near the slopes was excellent! Amazing service from Hana and this meant students (and staff) had an incredible time that they will never forget!

Rep Review

Hana was amazing at all times!

5 stars

by Nick

Party Leader

London

Overall Review

Cath is super efficient and very easy to deal with. A very professional organisation who take great care in looking after their clients.

5 stars

by Sarah

Party Leader

London

Overall Review

Definitely good value for money considering what the children did throughout the week. Really informative team at Club Europe who are happy to help with any query. In one sentence:Phenomenal!

Skiing Review

Children thoroughly enjoyed their lessons and were very sad to leave.

Après-ski Review

Evening entertainments programme were spread out over the week so the children had something to look forward to.

Accommodation Review

Definitely, perfect location and supported the needs of our group. Staff were very helpful from Day 1 to Day 8, ensuring the children were always well looked after along with the staff. We used many of the hotel’s facilities including, trampolines, sports hall, ski storage room, climbing Wall, electronic table, air hockey, sing Star and playstation. The resort was outstanding, a great place to stay for our group of children.

Rep Review

Magdalena worked well with our group and was professional at all times. She was efficient and supportive of our groups needs. A very good contribution.

5 stars

by Peter

Party Leader

Surrey

Overall Review

Cath as always has been helpful and a pleasure to deal with. There was easy communication between myself, Cath and Alison. Fantastic as always, great skiing, great experiences, everything as we expected and our Rep Maria was wonderful as usual.

Skiing Review

It was appreciated that the teachers could go inside and get their equipment this time (Thanks Tim!) as it freed us up to help the students and the quality of the skis was better. This year the quality of the students skis was good we didn’t have any mishaps. The four ski instructors were good and I would be happy to have them again.

Rep Review

Maria continued to have a positive impact on our ski trip. I very much hope she will join us in 2019. Magdelana her sister was also in the hotel and was also a really positive presence. As mentioned before the quality of Reps (as well as the rest of the Club Europe team) has been a big factor in us returning with Club Europe as it gives us a lot of confidence and reassurance in resort. It has been fantastic to have had Maria for 4 trips and we cross our fingers she is able to join us for a 5th next year.

Transport Review

It was good to have Keith again for our ski trip. Keith and Nick our drivers were fantastic all week and we would love to see them again on a future trip.

5 stars

by Christian

Party Leader

Bedfordshire

Overall Review

The coach and accommodation and the ski rep were all really well organised. Club Europe were friendly and efficient.

Accommodation Review

A great location.

Rep Review

He couldn’t have been better. Everything was dealt with quickly. He held it together!

Transport Review

Good natured but professional.

5 stars

by Judith

Party Leader

Kent

Overall Review

We love Tim!

Skiing Review

All of the girls made good progress. The groups started out as equal sizes but by the end of the week there were only 4 students in group 10. This did mean that everybody skied at an appropriate level. TGS staff did ski with the lessons in the morning and stayed with the group at lunchtime. I feel that this arrangement worked well. The girls really enjoyed the race at the end of the week and two cups were given out along with the medals.

Accommodation Review

I really like Flachau for skiing as the runs are extremely long. Once you have taken three lifts up you can spend the next 15 mins skiing down to the bottom. Also if there were any problems we knew the girls would be brought down to the starting point. The accommodation was very good. Excellent facilities and the bedrooms benefited from having the wash basin in the room rather than in the bathroom. It helped to speed things up when there are 6 girls sharing a room.

Rep Review

He was outstanding in every respect. Chris really was probably the best rep we have ever had.

Transport Review

The drivers were all absolutely lovely. They are the same guys as last year and made a real fuss of the girls and staff.

5 stars

by Graham

Party Leader

Buckinghamshire

Overall Review

Luke Pierce was very helpful, easy to contact via email and gave lots of information when needed. The ski session available for staff was a really nice touch. The parents evening was very helpful and informative. The personal service throughout was really nice. Dealing with the same people made the whole experience very easy and trouble free. Overall it was a great trip - a very personal and professional experience. I thought all staff involved, Tim, Luke and Morten were fantastic and represented Club Europe amazingly. Luke’s contribution on this side was brilliant, lots of contact and meetings when available and taking the time to call whilst the school was in resort was much appreciated.

Skiing Review

The ski hire was very good, equipment fitting was appropriate and swift. Ski’s were in good condition with suitable skis and poles for the different heights and abilities. They swapped equipment with no hesitation, spoke English and understood my pigeon German. Very satisfied with the ski school. Students really enjoyed the instructors. There was a fantastic rapport with instructors and students. I personally liked the fact that the instructors were ours and ours alone. A race was organised at the end of the week in a very professional manner and gave the students a chance to show what they’ve learned. Particularly the beginner groups as this was their first time that high up the mountain in what was some pretty tough conditions.

Après-ski Review

Loved the activities, of ice hockey, Tyrolean evening, and bowling. Some staff even said it was the best evening entertainment programme they’ve experienced on a school trip. The hockey match was AWESOME!!! A really great experience and atmosphere in the stadium for the match. A fantastic touch was the half time interval for myself and a lucky student, unfortunately we finished second in the race!!

Accommodation Review

The hotel was was good, clean and appropriate facilities as advertised and near the slopes. The staff were very helpful, extra food and drinks were available when asked for. The use of the sports hall was helpful.

Rep Review

Morten was great. He organised the drivers and our evening ents with ease. He worked really well with the students, his sense of humour was very good and the students worked well with him with respect and confidence. He was very professional and represented Club Europe well. Morten was fantastic, a really good addition to the team. I couldn’t recommend him more.

Transport Review

Excellent, very professional and understanding with a bit of litter on the coach.

5 stars

by Ali

Head of P.E

Kent

Overall Review

Cath was an excellent point of contact. Efficient and prompt in all enquiries. I am impressed with the fact that all issues I raise are addressed immediately and with the flexibility with payment of deposits and final payment. Also with the continuity of staff. An enjoyable experience.

Accommodation Review

Fab. Not as big as Saalbach but so much quieter on the slopes. I only queued once! particularly the nursery slopes which meant that they progressed quickly. Also it was only 30 mins to another resort for something different.

Transport Review

Excellent.

5 stars

by James

Party Leader

London

Overall Review

Luke Pierce – fantastic as usual. I always think the parents evening when Luke comes to the school to give the presentation is very good and really valuable for the teacher/parent experience. Overall it was good fun – all parents and pupils were pleased with the trip and luckily there were no injuries!

Skiing Review

The instructors were all fantastic and the pupils loved skiing with them. They were all super positive and the pupils really benefited from their lessons. They were also extremely helpful and always responded to our requests – could not recommend them highly enough. When they did the prize giving at the hotel as well they were very engaging and knew all the pupils.

Accommodation Review

The accommodation was very good and the food was exceptional- every night was of a high quality and the pupils really liked the choice. They also accommodated for special dietary requirements really well.

5 stars

by Sophie

Party Leader

London

Overall Review

Very happy with all our dealings with Cath. The company are always very good when details are late to be sent and are very flexible. Good communication throughout and no pressure. Another excellent skiing week had by all in Austria which was supported by a helpful and friendly staff at Club Europe.

Skiing Review

The ski hire shop was excellent. We had to visit most days to change equipment and they were always extremely friendly and helpful. One of our instructors was the same as last year so really good consistency. All the students progressed well.

Après-ski Review

Very happy with the evening entertainment and the days they took place which gave us a rest day on the Tuesday which was well needed.

Accommodation Review

Extremely impressed with the accommodation and would definitely like to go back again. The staff, rooms and food were all excellent. Rooming was excellent with students separated on different floors. Extremely happy with the food. We had a vegetarian and non pork eaters and all were catered for well. There was plenty of food and the salad bar was very good.

Rep Review

Angela was excellent. Probably the best we have had. She was happy to sort any problems, skied with the school and helped with instructing when appropriate. We ensured she was like any other member of staff which worked well. She was absolutely brilliant.

Transport Review

Very friendly – both sets of drivers.

5 stars

by David

Party Leader

Lancashire

Overall Review

Luke was always helpful and always responded to queries promptly. The deadlines where clear and achievable. Overall: A well organised tour, professional staff, good facilities, a fantastic Austrian experience had by all.

Accommodation Review

We had not been to Radstadt since 2009, we had excellent weather and good snow. I would argue that it was nicer than Flachau because it was much quieter. The accommodation was great as was the family. I liked the fact it was out of town as it meant the students had to stay on site.

Rep Review

Barbara was an excellent tour manager and a credit to your team. She was always helpful and joined in with our team with all aspects of the tour.

Transport Review

The coach was a fantastic coach with comfortable seats.

5 stars

by Peter

Party Leader

Surrey

Overall Review

Contact with Cath was good as usual. Overall: A well organised experience, which was a success thanks to the help given before and during the trip by the Club Europe staff.

Après-ski Review

Students enjoyed the ice hockey as usual.

Accommodation Review

Very suitable. Our students’ rooms were all together this year and having the Larchenhof meeting room on the same floor as our rooms worked well. The room we had for food also worked well. All our students needs were met including the Vegan and vegetarian students.

Rep Review

With the staff Maria worked really well and was on hand for any issues. She dealt with everyone in a friendly and professional manner. She communicated with the students well when they required help on the trip. She was always a reassuring presence who they knew they could approach. As always I have found the tour manager role to be very important on the trip. Maria carried it out in exactly the manner I would expect. She was very important to the success of the tour and it was really good to work with her yet again. Having the same tour manager made such a difference to me as it gave such reassurance and confidence to my planning as I knew Maria already knew how I liked doing things and that we would be able to get things done efficiently.

Transport Review

Good, the addition of USB charging points was welcome.

5 stars

by Stuart

Party Leader

Hampshire

Overall Review

Luke was terrific, as usual. Very clear and helpful. The communication this year was excellent and did not leave any room for misunderstanding. The whole team: Maria the Rep and Alison who happened to be out in resort. All super! We had a superb week in Wagrain and the students developed their skiing and character, in part, because of what Club Europe provided. We are very grateful and look forward to many more trips with Club Europe and their supportive and professional team.

Skiing Review

They were super!

Accommodation Review

Spot on!

Rep Review

Wonderful. The best yet.

Transport Review

This company will continue to be our first choice. We got back in record time!

5 stars

by Peter

Party Leader

Surrey

Overall Review

Good contact with Cath as usual. I was most impressed with [the company’s] readiness to help. Overall, a well organised experience, which was a success thanks to the help given before and during the trip by the Club Europe staff.

Skiing Review

First time with the Wagrain ski school and very impressed. Victor the head ski instructor was very good at communicating with us and I would really like to work with him and the rest of his team next time. He made everything work very well and allowed me to enjoy the week skiing. Cant praise the instructors more highly especially Victor. If it was at all possible to work again with them we would be very happy indeed.

Accommodation Review

Very suitable. Met expectations - we have been there many times now and want to come back. The staff were very helpful. Alois and his team were good as always from the reception/office staff to the kitchen staff. Food quality was very good and dietary requirements fully met.

Rep Review

Very suitable. Met expectations - we have been there many times now and want to come back. The staff were very helpful. Alois and his team were good as always from the reception/office staff to the kitchen staff. Food quality was very good and dietary requirements fully met.

5 stars

by Kate

Party Leader

South Yorkshire

Overall Review

Luke was very good, he gets back to me straight away and answers all my questions however silly they seem. ANOTHER fantastic week, which was well organised and the students thoroughly enjoyed!

Skiing Review

[On the ski hire:] Very quick yet again at getting it all sorted! [On the ski instructors] This was the best the kids have got on with the instructors – they loved them! And they gave out a nice ‘student of the week’ prize as well as medals for the race.

Après-ski Review

Never done the tabogganing before - - definitely on the list for next year!

Accommodation Review

A great resort, everything is very close including the evening entertainment which was fab! We have stayed there before, but it is so clean & very well ran. Also a bonus that it is so close to the slopes.

Rep Review

Amazing - we would like to have Georg again next year!!

5 stars

by Ryan

Party Leader

West Yorkshire

Overall Review

Luke, brilliant as always. A professional, friendly, personal service.

Après-ski Review

Probably the best group of instructors so far with clear communication. The extra snowboard instructor made a big difference and gave us very good ratios.

5 stars

by Dan

Party Leader

Shropshire

Overall Review

Cath is excellent. She knows what we want as a school and worked hard to get us the best option even when we didn’t have enough pupils for our original plan. The whole process of booking and organising was generally smooth from start to finish. An excellent experience from the booking through to the tour itself, thoroughly enjoyed by pupils and staff alike.

Skiing Review

The instructors were excellent. All the boys enjoyed themselves and in particular one showed great patience.

Accommodation Review

The accommodation was excellent. All the boys loved it and the staff in particular were very pleased with their room. Whenever we ski in Wagrain again I would always book the Markushof. Quality and quantity of food was excellent. All dietary needs were catered for. We were very impressed once again with the standard of dining in the Markushof.

Rep Review

Without a doubt Fran contributed massively to the success of the trip. She got on so well with the staff and pupils and was always on top of any organisation that was needed. I would certainly request that she comes with us again next year. Particularly as it was my first time leading the trip, it was great to have someone as experienced and reliable.

5 stars

by Malcom

Party Leader

Essex

Overall Review

We have a good working relationship with Luke who endeavours to get the best value tour for our limitations. The new portal details things very clearly and on all the relevant documentation. Professional from start to finish!

Rep Review

Joseph was invaluable to us – one of the best Tour Managers we have had.

5 stars

by Peter

Party Leader

Surrey

Overall Review

I always feel confident when I pick up the phone to talk to Cath. Many thanks for all your help! It was very much appreciated. A rewarding experience for both staff and students.

Accommodation Review

I really liked being in the Larchenhof part of the Wurzenrainer. We used the sports hall, trampolines, table tennis and the bowling alley.

Rep Review

Maria did a great job helping us out, booking the rooms we needed in the hotel and the curling we did. The hockey game was well organised as usual. She was friendly and with the appropriate tone. Very helpful and the students knew they could go to her for help and were confident to do so, which is a compliment to the way she dealt with them. She was crucial and a great help to me, my staff and our students.

5 stars

by Lowri

Party Leader

Hertfordshire

Overall Review

Luke was excellent. Great fun for all pupils, staff, advanced and beginner skiers.

Skiing Review

The ski school was fantastic.

Accommodation Review

Brilliant location - great condition. Amazing! Good quality and a range of food.

Rep Review

[Andrea] was our unsung hero! Worked extremely hard when needed.

5 stars

by Kelly

Party Leader

Kent

Overall Review

Extremely happy. I will look to use club Europe in my new school.

Rep Review

Excellent and would be great to have him [Ian] on next year’s trip.

5 stars

by Phillip

Party Leader

London

Overall Review

A very good experience. Good communication [from Cath], very helpful. I was impressed that [the company] were willing to send a representative to do two information meetings with students/parents.

Accommodation Review

Very good. Close to the bus stop/slopes and pretty comfortable overall.

Rep Review

Carla was an excellent help. Very organised and friendly. She communicated brilliantly with the students and was excellent all week.

5 stars

by Kate

Party Leader

South Yorkshire

Overall Review

Luke Pierce is very quick to respond to my emails, which I really appreciate. I was impressed with the communication with the company and answering any questions straight away. Documents were uploaded onto the portal in plenty of time. Another fab week that students will be talking about forever!

Accommodation Review

Great location and I loved the fact that we could walk to the swimming and ice skating activity - no long bus journeys! The trampolines and football space was a real hit and the food was brilliant and well organised. I liked being in the village and walking distance to everywhere. We are hoping to stay again - it was a real hit with our students. The food was the best yet - so much choice!

Rep Review

Bernhard was great! He Helped the trip run smoothly.

5 stars

by Tom

Head of P.E

Surrey

Overall Review

Luke was excellent in helping with the tour. I was impressed with the overall organisation of the company, they were very accommodating. Club Europe were very organised and reassuring for someone who has not organised a ski trip before.

Accommodation Review

Accommodation was very suited to the trip. The staff were very helpful throughout trip.

Rep Review

Veronika contributed to a very successful trip. The trip was seamless in the organisation because of the work behind the scenes of the rep.

5 stars

by Ryan

Party Leader

West Yorkshire

Overall Review

Excellent communication as always with Luke. Club Europe have the same very good standards each year. Overall efficient, organised, friendly and personal.

Skiing Review

[Ski hire] Excellent, no questions asked, very willing to swap equipment. [Ski school] Accommodating and friendly with good communication.

Accommodation Review

Perfect for a mixed group of abilities. Brilliant quality and amount of food with very fast service.

5 stars

by Stuart

Party Leader

Hampshire

Overall Review

I was most impressed with [Club Europe’s] care and keenness to provide a good experience. Patrick the rep was superb. A great week’s skiing and alpine experience.

Rep Review

Terrific! I hope Patrick is with us next year.

5 stars

by Luke

Party Leader

London

Overall Review

Excellent service. I was impressed with Club Europe’s support and organisation. We had a whale of a time.

Accommodation Review

Excellent, Hanse was great. Food was good, safe and relatively healthy.

Rep Review

Outstanding, we would happily have Andrea as tour manager again.

5 stars

by Lowri

Party Leader

Hertfordshire

Overall Review

Outstanding quality ski trips. Pupils and staff were gutted to leave and asking about next year already. Thanks again for all your help… you even arranged perfect weather conditions! The staff and kids all loved it.

5 stars

by Daniel

Party Leader

North Yorkshire

Overall Review

Fantastic, Luke was always at the end of the phone or quick to respond to emails when I had questions. It was also great to see him in resort. A thoroughly enjoyable experience for staff and students with great organisation, planning and fun for all parties.

Accommodation Review

Accommodation was superb. Location was ideal too. All hotel facilities were used and we were very surprised how much was on offer when we arrived. The students particularly enjoyed the sports hall, trampolines and the football pool.

Rep Review

Maggie was brilliant, she organised everything we asked and was efficient and knowledgeable about the area where we were staying.

5 stars

by Becky

Party Leader

Kenya

Overall Review

Club Europe and the team of staff are excellent and have made the last three years of travelling from Kenya to Austria for this ski tour a fantastic experience for all involved.

Après-ski Review

It was excellent and added so much variety to our week, all the children enjoyed it.

Accommodation Review

Excellent - the accommodation, staff and facilities are fantastic. It is the perfect place for schools. Excellent location for everything. The staff made our children and staff extremely welcome. They are really friendly and accommodated all our dietary requirements at all times.

5 stars

by Andrew

Party Leader

Norfolk

Overall Review

Excellent week skiing in the sun.

Accommodation Review

Very happy. We used the multi-media room, sports facilities, disco and the social area with projector.

5 stars

by Alan

Party Leader

North Yorkshire

Overall Review

Excellent support from Luke throughout the process. Always on hand to work through issues and find solutions at every step of the way. As a fairly disorganised person, I really appreciated the flexibility shown when deadlines were looming. I never felt any negativity from the team and always felt they were doing their best for my trip at all times. We have used Club Europe for many years now, and have always been fully satisfied with the support and guidance we have received throughout our tours. They are now starting to feel a bit like family.

Accommodation Review

Excellent on site facilities, and host was extremely accommodating and welcoming. Hans Thurner was the perfect host and was on hand at all times. He even played his concertina for us.

Rep Review

As with last year, Veronika very quickly became part of our team and felt like a 7th member of staff. Nothing was too much to ask.

5 stars

by Kate

Party Leader

South Yorkshire

Overall Review

Luke Pierce was helpful and quick to respond to any questions or problems we encountered along the way. Good Service! The inspection visit was extremely helpful and allowed us to look at the resort and give us real insight into what it had to offer. Very assuring to have the owner of the company in resort and on hand to deal with any issues, it made everything get sorted straight away. It gave it a very personal feel to the tour that we really appreciated.

Skiing Review

Great that the ski hire was local, both at hotel and at the shop at the slopes. The students loved the ski school them and made good relationships with them and progressed rapidly. It’s always a good sign when students want to buy them gifts at the end of the week.

Accommodation Review

We were very impressed with the plan, design of rooms and how we were allocated one floor so it was easy to monitor and maintain standards of our students whilst in the hotel. It offered us everything new needed and more especially with the use of the sports hall and group dining room away from other guests. There was a Sports hall attached to the hotel, local swimming pool and a local curling rink.

5 stars

by Geoff

Party Leader

South Yorkshire

Overall Review

We seem to have a relationship in place now where we understand how we all operate both personally and professionally, so there is an established trust and communications framework in place which works well. Thank you for an enjoyable and professionally run trip.

Accommodation Review

Resort perfectly suitable and in line with the dynamics of our groups. Excellent host / very tolerant and understanding of school groups and the challenges perhaps we as staff members have in controlling our large groups of students. Ideal house with great facilities.

Rep Review

Markus was essential to the overall success. He was very professional at all times, a brilliant go between in terms of liaison with other Austrian and German stakeholders where we would have struggled to achieve our desired outcome. Always in Club Europe uniform and smart in appearance.

5 stars

by Keir

Party Leader

North Yorkshire

Overall Review

Contact with Luke was very good. I felt that any questions that I had were dealt with quickly and efficiently. The new portal made things a lot easier. Overall, efficiently organised, supportive throughout the entire process with the emphasis on fun!

Skiing Review

Very good pistes which accommodated the levels of skier we travelled with.

Accommodation Review

The accommodation was clean and well-kept. It had a variety of communal areas which were all robust enough to handle 13 year old students. The location was excellent with regard to distance from slopes, ski school and chairlifts. It was great to be able to walk to the ski lifts/ ski school, and store our skis at the foot of the mountain. The staff were very helpful, courteous and smiling at all times.

Rep Review

Veronika really became one of our team and integrated very well. She interacted really well with students especially on the slopes, ate with us at every meal and joined in our prize giving ceremonies at the end of each day.

5 stars

by Ryan

Party leader

West Yorkshire

Overall Review

Luke was very good again, quick communication, approachable and friendly. Overall Club Europe were efficient, professional, organised, reliable and friendly.”

Skiing Review

The ski school were all friendly and approachable.

Accommodation Review

Excellent location, very easy access to the slopes and shops. Ideal for a mixed ability group. Hansi (the owner) is a lovely man who made time to sit with us and take care of anything we wanted. He is the main reason we want to return.

5 stars

by Catriona

Party Leader

Paris

Overall Review

A fun-filled week.

Accommodation Review

The resort was excellent. The accommodation was great, the catering staff were extremely friendly and helpful.

Rep Review

The students are still talking about Fred and how great he was. The trip would not have been the same without him.

5 stars

by Lee

Party Leader

West Yorkshire

Overall Review

A very good trip with a well organised and dedicated team.

Accommodation Review

It was fantastic, so many facilities, rooms were great and food was very nice. Drinks package worked very well too.

Rep Review

Outstanding, all week. A very positive contribution and we would love to have Oli again next year please.

5 stars

by Eileen

Party Leader

West Midlands

Overall Review

Queries and questions are always responded to promptly and personally. The portal made process easier, good to have documents in one place and straightforward to complete details. We again had a great week with Club Europe in Wagrain. This year we had a couple of difficult circumstances to deal with and I can not speak highly enough of the support we received from Club Europe staff and representatives. Thank you!

Accommodation Review

Pleased with location, facilities and general standard of hotel.

Rep Review

Melanie was super in organising everything efficiently and making changes to suit our needs. Her role was absolutely crucial to the success of the trip. She took the stress out of all the arrangements and helped when things went wrong, making life as easy as possible for us.

5 stars

by Elizabeth

Party Leader

Wolverhampton

Overall Review

I was most impressed with the help and support from CE. Luke responded quickly to e-mails and nothing was too much trouble. We had a fantastic week of skiing in a lovely resort that has plenty to offer. It is my fifth year in Flachau and I cannot see the need to change resorts. Club Europe are professional, yet friendly and helpful.

Rep Review

Joerg was as always, totally professional, and played a major role, reducing work load and stress level for me.

5 stars

by Andrew

Party Leader

Norfolk

Overall Review

Good, easy and friendly contact, very helpful. Sorting out any special requirements, changes of numbers and names was very easy. A good week of skiing in an excellent resort.

Skiing Review

The ski school was very good, with excellent and friendly instructors, who gave a mixture of technique and touring.

5 stars

by Adrian

Party Leader

Shropshire

Overall Review

Very good excellent service, easy to contact and prompt in replying.

5 stars

by James

Party Leader

Overall Review

Luke was very good and efficient. The swiftness of the response to requests was excellent. An enjoyable ski trip.

Skiing Review

The ski school were excellent and the instructors were very good. All of the children were accommodated.

Accommodation Review

The resort was very pleasant and quiet meaning that the children were safe and relaxed.

5 stars

by Jeff

Party Leader

London

Overall Review

I was most impressed with the way in which Ski Europe bent over backwards to help. Club Europe take a good trip and make it better.

Skiing Review

Instructors were knowledgeable and had good rapport with pupils.

Accommodation Review

The resort was perfect for beginners and intermediates. Very pleased with the hotel. Rooms were large and well appointed. Hotel had swimming pool and gym which were brilliant. Also had cinema room and disco room!

Rep Review

Markus was brilliant, one of the best in 20 years of school ski trips. He went the extra mile for us. I cannot praise him enough.

5 stars

by Tom

Head of PE

Surrey

Overall Review

This is the school's third ski trip with Club Europe. As always they are extremely helpful and will get back to you as soon as you have any queries regarding the trip. Ice hockey was superb and the accommodation was fantastic and very helpful. The presentation evening is very helpful for parents and students. All information given in good time. Another great trip for the students! Thank you to Club Europe for all the hard work.

Skiing Review

Beginners instructor was superb. Massive improvement on last trip.

Après-ski Review

The ice hcokey was the highlight of the week. Unbelievable experience for everyone, would definitely do this again.

Accommodation Review

Great facility, will definitely use this again. It met all expectations. Staff were very helpful, especially in regards to our nut allergy and vegan students

Rep Review

Karin went above and beyond on all duties. Organised everything for us with little hassle.

Transport Review

Perfect.

5 stars

by Jeff

Party Leader

London

Overall Review

Club Europe provide ski tours that are individually tailored to each school and their reps are the best!. I was impressed with your communication and flexibilty.

Skiing Review

Instructors were cheerful and patient.

Rep Review

Matt was thoroughly awesome. He was one of the best reps we’ve ever had – and we’ve been on around 25 ski trips.

5 stars

by Tom

party leader

Essex

Overall Review

It works perfectly fine, always has done, takes a lot of admin away from us. I was impressed with the overall ease of organising a trip of such a logistical nature, as everything is done for us! Efficient and excellent.

Accommodation Review

We made use of most the facilties the Aicher had to offer.

Rep Review

Ian was superb all week, an excellent member to have on board with us. He was priceless, so helpful when needed, joined in and got involved with our group. Excellent all round.

5 stars

by Sheena

party leader

Kent

Overall Review

Luke listened to our requirements and organised a tour that met all our requirements.  Excellent service, professional, excellent reps and management. Gave students the experience of outdoor education and learning to push themselves and look after themselves. Again, a really excellent week with all the service that we have grown to accept with Club Europe.

Skiing Review

Really excellent equipment  - great skis and boots (even my matching pink skis!). Excellent ski shop staff. Excellent service - we had to change a few skis and boots and the shop was helpful at all times. All students loved their instructors and made real progress.

Accommodation Review

The hotel and location are great.

Rep Review

Ben and Karim were really excellent- expected, but still pleased that all lived up to expectations.

Transport Review

We had 6 drivers, several of whom had travelled with us on previous trips: all excellent, professional, friendly, safe.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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