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  • School Travel
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  • Our Individual Covid Promise

School travel

Our Individual Covid Promise

Our Individual Covid Promise
40 years of school travel

Our Promise

This is our commitment to working with all our schools  - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.

One size does not fit all so, to try and keep your trip on track, we will offer a range of new flexible ways of operating. Our Promise will include:

  • Full cash refund or deferral of your tour to a future date should FCDO advice be in place for your tour destination 30 days prior to departure, providing your payments are up to date.
  • Flexibility on deposit payment amounts.
  • Flexibility of deposit due dates.
  • Flexibility on final payment date; and
  • Flexibility on final numbers – up to 10% reduction in your tour numbers, with full refund for those not travelling, before submission of final passenger list.

In short, our commitment is to work with you to give you the best service for your school.

The Club Europe Covid Promise
The Club Europe Covid Promise

Peace of Mind

We are proud to be a small family-run company offering a ‘never let you down’ personal service to everyone who travels with us.

Despite the huge challenges Covid presents, we see no reason to change now! In the height of the pandemic we were one of the few travel companies to - where it was possible - issue full refunds. We contacted all our clients quickly and worked with them individually to ensure the best possible outcome for their school; whether this was a full refund, a deferral or cancellation of their tour.

We fully intend to continue to treat all our clients in the same honest and honourable way we have always done.

In Safe Hands

We are learning how to overcome the practical challenges posed by Covid-19 and have worked closely with the School Travel Forum (of which we are founder members) to develop a comprehensive Covid-19 standards safety document - In Safe Hands.

This outlines the protocols needed to be put in place by schools and all STF tour providers to ensure pupils and teachers can travel with confidence when the time is right.

It includes:

  • A 24/7 teacher's helpline
  • A destination tracker with up-to-date protocols; and 
  • A raft of risk assessment, contingency planning and trip management advice.

Our team is also taking part in ongoing Covid safety training through the STF.

Please get in touch if you’d like us to email you a copy of this document.

New Safety Measures

Some of our new safety measures will include:

Safety on your coach tour: 

  • Where students are not in a bubble, we will be limiting the number of travellers on our coaches to observe social distancing rules.
  • All our drivers will wear masks and visors and hand sanitiser will be used by everyone before they step on board.
  • All our coach companies will introduce new cleaning protocols and new loading and unloading procedures.

Safety on your trip:

  • All our accommodation centres will provide you with details of their new Covid-secure safety protocols, ranging from temperature checks and new hygiene procedures to contactless payments.
  • We are adapting our itineraries to ensure the safety of our students at all times.
  • We will adhere to and keep up to date with all the necessary protocols at airports and during airport transfers to ensure our flight groups are safe.

We will ensure that all the restaurants, educational and activity centres, museums, galleries and performing venues we use will have the most up-to-date Covid safety procedures in place.

ASK US!

We hope our Promise gives you the reassurance you need. If you still have questions, we'd be happy to talk to you. Please email travel@club-europe.co.uk to arrange a convenient time.

The Club Europe Covid Promise
The Club Europe Covid Promise

Like to know more?

Call us on +44 208 772 6446 or get in touch using the links below.

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Watch our films

Everything you’ve ever wanted to know about planning a school music tour.

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Watch our film Our step-by-step Guide to planning a School Trip: Part 2
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Trip rating

Club Europe offer a great personal service, helpful and always proactive and patient. They are really positive and professional.

Alexandra, Head of Physics, Alleyn’s School London

I have had excellent service as always. We used the sites as sources of historical evidence to aid GCSE performance. All aspects of the trip were very well organised.

Patrick, History Teacher, Hampshire

School Travel Since 1980
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Educational tours

  • Science trip to Florida
  • Language Trip to Cádiz
  • Geography trip to Sierra de Gredos
  • Language and Cultural trip to Barcelona
  • Language trip to Seville and Granada
  • Language and Art Trip to Madrid
  • Art and Design Trip to Barcelona
  • Business and Maths Trip to Bucharest
  • Service Learning trip to Óbidos
  • History Trip to Warsaw and Krakow
  • School Trip to Tokyo
  • School Trip to Venice
  • Performing Arts Trip to Verona
  • Geography Trip to Sicily
  • Language trip to Sierra de Gredos
  • Science/CERN Trip to Geneva
  • Politics Trip to Washington, DC
  • Performing Arts Trip to New York
  • History Trip to Washington
  • Computer Science trip to Silicon Valley
  • Business Studies Trip to New York
  • Art and Design Trip to New York
  • School Trip to London, Oxford and Manchester
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  • Performing Arts Trip to Stratford-Upon-Avon
  • Performing Arts Trip to London
  • Media Studies Trip to London
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  • English Trip to London
  • Food Technology Trip to Rome
  • Food Technology Trip to Florence
  • Classics Trip to Rome
  • Theatre Studies Trips to Europe
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  • French Language Trip to Reims
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  • French Language Trip to Normandy
  • French History Trip to Normandy
  • Classics Trip to the South of France
  • Art and Design Trip to Paris
  • Art and Design Trip to Normandy
  • School Trip to Hong Kong
  • School Trip to Beijing
  • Science trip to Belgium
  • Citizenship Trip to London, Brussels and Paris
  • Art and Design Trip to Augsburg
  • Language and Art Trip to Berlin
  • Classics Trip to Bay of Naples
  • Art and Design Trip to Florence
  • Geography Trip to Reykjavik
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  • Classics Trip to Trier and Mainz
  • Business Studies Trip to Munich
  • Business Studies Trip to Frankfurt
  • Music Trip to Budapest and Vienna
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