Music tours

Our Promise

This is our commitment to working with all our music leaders  - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.

Despite our best efforts, the travel  industry has been unable to secure insurance to cover against non-FCDO issues, such as local lockdowns etc. In any event, it is our pledge to ensure that, if any non-FCDO restrictions are in place that could disrupt your trip, we will work to either postpone your tour to a later date or issue you with as much refund as we are able to secure from our suppliers. This has been our approach throughout the pandemic and we believe we have acted in the best interests of our clients to deliver a solution that is fair.

Our tailored Promise fits around your group offering new flexible terms and is offered to both booked and prospective clients, as we see no reason to distinguish:

• Full cash refund or deferral of your tour to a future date should FCDO advice be in place for your tour destination 30 days prior to departure, providing your payments are up to date.
• Full cash refund or deferral if quarantine of more than 24hrs is required on arrival at destination, providing your payments are up to date.
• Flexibility on deposit payment amounts.
• Flexibility of deposit due dates.
• Flexibility on final payment date.
• Flexibility on final numbers – up to 10% reduction in your tour numbers, with no loss of deposits on those reductions, before submission of final passenger list. We reserve the right to recost the tour on the basis of lower numbers.

In short, our commitment is to work with you to give you the best service for your ensemble.

Please email our MD, Tim Johnson to discuss any aspect of your trip and ensure you and your finance team are happy with the protection we can offer.