This is our commitment to working with all our music leaders - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.
Despite our best efforts, the travel industry has been unable to secure insurance to cover against non-FCDO issues, such as local lockdowns etc. In any event, it is our pledge to ensure that, if any non-FCDO restrictions are in place that could disrupt your trip, we will work to either postpone your tour to a later date or issue you with as much refund as we are able to secure from our suppliers. This has been our approach throughout the pandemic and we believe we have acted in the best interests of our clients to deliver a solution that is fair.
Our tailored Promise fits around your group offering new flexible terms and is offered to both booked and prospective clients, as we see no reason to distinguish:
In short, our commitment is to work with you to give you the best service for your ensemble.
Please email our MD, Tim Johnson to discuss any aspect of your trip and ensure you and your finance team are happy with the protection we can offer.
We are proud to be a small family-run company offering a ‘never let you down’ personal service to everyone who travels with us.
Despite the huge challenges Covid presents, we see no reason to change now! In the height of the pandemic we were one of the few travel companies to - where it was possible - issue full refunds. We contacted all our clients quickly and worked with them individually to ensure the best possible outcome for them; whether this was a full refund, a deferral or cancellation of their tour.
We fully intend to continue to treat all our clients in the same honest and honourable way we have always done.
Some of our new safety measures will include:
Safety on your coach tour:
Safety on your tour:
We will ensure that all the restaurants, activity centres, museums, galleries and performing venues we use will have the most up-to-date Covid safety procedures in place.
We hope our Promise gives you the reassurance you need. If you still have questions, we'd be happy to talk to you. Please email firstname.lastname@example.org to arrange a convenient time.
It was brilliant and everything I expected from a tour and more. Jonathan was brilliant. He was always patient with me and nothing seemed to phase him. Sabine was just wonderful, always willing to listen to what I suggested we wanted from the tour. She has endless patience. Playing at the Last Post was so moving, we felt very privileged to be able to perform at such a moving ceremony.
Cath Danswan, Swindon Choral Society, Wiltshire
Lovely venues, lovely audiences, comfortable accommodation. Alahree was very prompt and efficient with her responses and understood our needs well.
Gill Chapman, Cecilia Singers, Berkshire