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5 stars

by Robin

party leader

Norfolk

Overall Review

5/5 for Lucy and Sabine. In advance of the tour, all comunication was in a timely manner and helpful, the portal was easy to navigate and tasks notified in advance. This was a very enjoyable trip. Many thanks for your help.

Concerts Review

[On a concert at Disneyland Paris] 5 / 5. What is there to say? An amazing experience that the children are still raving about 3 weeks on!  [On an outdoor concert] 5 / 5 A really lovely venue, with a very appreciateive audience - one we would love to return to at some point.

Rep Review

Siobann was very helpful throughout, with a good attitude.

Transport Review

5 / 5: I could not fault our drivers and the coach - they have the ability to 'make or break' a trip such as this and they were amazing.

5 stars

by Sarah

party leader

London

Overall Review

The tour was perfectly organised with superb communication throughout the process. The Club Europe team were so helpful and accessible. I would highly recommend and use the company next time. Exhilarating and exhausting but totally worth it!

Concerts Review

[On a concert at Disneyland Paris] Really helpful and friendly staff. Great audience (primary age). Good performance space and size, with access to floor sockets.

Transport Review

The driver Andy was fantastic; excellent driver, great social/communication skills and very helpful. Very comfortable ferry, very clean, very friendly and helpful staff. The free meal voucher was absolutely value for money.

5 stars

by Karen

party leader

West Sussex

Overall Review

A superstar! Thanks Lucy for all your hardwork. Sabine was always prompt to reply to queries and happy to jig things around to get us the best tour possible. Thank you! The portal is a great way of seeing what jobs need doing, and locating all paperwork in one place. 5 / 5. Another great tour. Professional, attentive and friendly service from staff and a brilliant rep. Our goal was to raise music standards, give younger members an 'away from home' experience and improve the social side of the band. All acheived! A great trip, making lifelong memories for band members - Thank you!

Concerts Review

[On a concert at Disneyland] Great venue. Good audience and really lovely theatre staff, who were great with the kids -ramping up the excitement. [On a concert in a bandstand] 5 / 5. Great venue and easy access, particularly with us having the van, as that could pull up right by the bandstand. We had a decent crowd, given the weather.

Accommodation Review

Campus was well situated for Disney and rooms were absolutely fine.

Rep Review

5 / 5. I'd give him a 10 if it was an option! A complete superstar on all levels - what more can I say!! Thank you Ben for making our tour run so smoothly and being one step ahead all the time, making my job as group leader so much easier and stress free.

Transport Review

Steve was an excellent driver, who knew the area well. He was flexible and happy to adjust timings, in line with his hours. Coach was very comfy and clean. Steve was always in the right place at the right time, and got on well with all the staff and kids.

5 stars

by Sue

party leader

London

Overall Review

Alahree was fabulous as ever.

Concerts Review

[On performing at Disneyland]  Very professional, a great experience for the students. Fabulous sound system. [On playing in a square]  Lovely, relaxed atmosphere, we played for as long as we wanted, a fair amount of local audience.

Accommodation Review

Great location for Paris and Disney, very secure accommodation.

Transport Review

 Excellent.

5 stars

by Fiona

Head of Music

West Yorkshire

Overall Review

Hannah & Sabine kept in constant contact throughout the whole organisation of the trip. Any questions I had were quickly answered and both were very supportive when waiting for additional information from me! Both Hannah & Sabine were excellent throughout and made the process stress free. I felt that Hannah & Sabine were very experienced and this gave me confidence with my first music trip abroad in ensuring that everything was effectively organised and planned. Organised & great fun!

Concerts Review

[On performing at Disneyland ]  The concert went really well and we were all pleased with the performance. We were impressed with how professional & organised it was.

Accommodation Review

It was very suitable for the mixture of age range we had on our trip. It worked well having the staff accommodation situated within smaller pupil areas. Pupils and staff were happy with the accommodation and the facilities provided. Really clean and pleasant location and surroundings.

Rep Review

Armelle exceeded my expectations as I wasn’t aware that she would be with us for all the trips, tour & excursions. This really took the pressure off myself & our school staff especially as wecouldn’t speak a great deal of French. She got on really well with the pupils and obviously having an education background really helped as she was both professional and personable with the students. A fantastic contribution that helped make the overall trip a success.

Transport Review

Very professional and accommodating. Friendly and welcoming towards staff and pupils alike. Above expectations as both Elton & Ray were able to give us helpful & interesting information about some of the places we visited. think the pupils will agree with me that the drivers' enthusiasm and support of their trip meant they felt like part of the team.

5 stars

by Matt

party leader

Durham

Overall Review

Hannah and Sabine came across as helpful, friendly and professional at all times. An excellent tour.

Accommodation Review

The pupils loved the hotel.

Rep Review

AMAZING. She is a star and quickly became part of the team. Paula could not have been more pleasant of more helpful. She was cool, calm and collected at all times. Paula is someone I would be proud to call a friend.

Transport Review

Ben was absolutely outstanding – a real character! The pupils and staff adored him and he did so much above and beyond and was a valued member of the team.

5 stars

by Sam

Party leader

Kent

Overall Review

Alahree and Sabine were very good –  very helpful indeed. A very enjoyable tour.

Transport Review

Very positive and warm.

5 stars

by Amy Stothard

Sandringham School Academy Trust

Hertfordshire

Overall Review

Alahree was excellent, she's always quick to respond to queries and was extremely helpful throughout the process. Also really approachable, Sabine was excellent and very helpful both in the lead up to and during the tour. I was most impressed with how approachable Alahree and the team were. It was particularly useful having phone conversations to talk things through. An outstanding music tour, with fantastic performing opportunities for our students.

Concerts Review

[On an outdoor concert ] It surpassed our expectations and had a really positive atmosphere. a highlight was the sheer size of the audience and the positive atmosphere that even had some dancing and clapping along. [On playing at Disneyland] The experience of performing in such a professional environment was fantastic for our students and it was great for them to experience the park afterwards.

Accommodation Review

Very suitable, the students enjoyed their time there. Staff were friendly and accommodating.

Transport Review

Excellent.

5 stars

by Anthony

Head of Music

Lancashire

Overall Review

Jonathan was a wonderful help with our tour, I very much appreciated his support. This is the second time I have worked with Sabine and she was extremely helpful and knowlegeable. I was very pleased with our pre-tour experience. Club Europe makes organising a tour so easy, I can’t recommend them enough.

Concerts Review

[On an outdoor concert] The Square is a venue we have used with club Europe before and is always a favourite with the pupils, both for the views of the Cathedral close by and the many pedestrians whose attention the performances attract. The highlight for our pupils was certainly the large crowds that gathered for their performances.

Accommodation Review

The destination was great, good accommodation that was well located and not far to travel at all; with good facilities that our pupils enjoyed. The food was probably the best catering we have had in recent tours and the pupils very much enjoyed the range, choice and quality of the food.

Rep Review

Chloe was wonderful and got on seamlessly with our tour staff and coach drivers. She got on well with our pupils and had no problems engaging with them. Chloe was a great help as we reviewed and tweaked our itinerary as we went and was instrumental in the success of the tour.

Transport Review

The driver was great with our pupils. We really enjoyed the double decker and the facilities were great.

5 stars

by Matt

Party Leader

Merseyside

Overall Review

Hannah is always really helpful and efficient and very easy and pleasant to communicate with. She does an excellent job. Sabine is also excellent at her job, very efficient with communications and she kept us updated throughout the process. We always use Club Europe for our tours every other year as we know we can rely on them to do an excellent job. Club Europe did a fantastic job, as always. Overall, this was a fabulous music tour and the students got so much out of it. Thank you.

Concerts Review

[On a concert in a bandstand] It is amazing to be able to perform in sight of the Eiffel Tower.

Visits Review

The free time in Paris was amazing for the students. Disney was an absolutely amazing day that everyone loved – the concert and the free time in the park.

Rep Review

Matthew was very important to the success of the tour.

Transport Review

Above expectations. They were both really responsible and very safe throughout, very professional and flexible with plans.

5 stars

by Suzie

Party Leader

London

Overall Review

Hannah is the best, and I value her so much. Her attitude and wisdom are impossible to match. Sabine is lovely, and it is always a pleasure to have contact with her. The ‘can do’ mentality, made me want to book with you again for this trip. Love the company. Feels very caring and enabling. I’d recommend you to others, as I have done time and time again.

Concerts Review

[On a concert in a cathedral] Fab, good space. Two standing ovations. They were so pleased to have us return after two years. The Sibelius piece with words by my daughter in French. They requested to hear it again. Can’t wait to return. The highlight of the trip without doubt.

Accommodation Review

Fab. Great to return. The best.

Transport Review

Brilliant. We worked as a team. Would like to have these drivers again.

5 stars

by Marcus

Head of Music

Surrey

Overall Review

Alahree was very good, responsive and efficient and Sabine was knowledgeable and efficient. Club Europe organised the trip beautifully around our requests and requirements.

Accommodation Review

Good safe environment, close to all necessary activities.

5 stars

by Helen

Head of Music

Kent

Overall Review

Outstanding attention to detail. This is the first time I have used a travel agent and I would definitely do it again. Not having to worry about anything except the music was a definite bonus. Thank you.

Rep Review

Matthew was outstanding. He communicated with the students really well, he learnt their names and interacted very well. He organised everything especially setting out chairs in the Paris venue. He really helped take the stress off my shoulders. Thank you!

Transport Review

Excellent, friendly and professional.

5 stars

by Ashley

Party Leader

West Sussex

Overall Review

“From start to finish, a professional experience for both staff and students. Thank you!”

Concerts Review

“[On a concert in a square] Great location, great weather, enthusiastic audience. an excellent venue – we loved our concert there.”

Accommodation Review

“The location of our accommodation was excellent – it was good to be in a more rural area. Good distance to Paris city centre and Disneyland.”

Transport Review

“Both our coach driver Michael, and van driver Ray were very friendly and helpful and treated both staff and students very well. They were very understanding of our needs and we can’t fault them at all. They were really helpful with loading and unloading the instruments – even late in the evening after our rehearsals on both evenings. We were very impressed by them both. Please pass on our thanks.”

5 stars

by Philip

Head of Music

Carmarthenshire

Overall Review

“Excellent under difficult circumstances with Paris terrorism concerns. I was most impressed with the company being able to secure an appropriate performance venue. Final information was very clear and straightforward. Overall: Fantastic!”

Accommodation Review

“Excellent in all regards. Very pleasantly surprised. staff were very helpful – no problems. Food was all excellent.”

Rep Review

“Gwen could not do enough and is a fantastic Tour Manager, always anticipating issues and helping with all matters. Took the pressure off communication issues and led us across Paris brilliantly.”

Transport Review

“Fantastic coach company. Highest recommendations – drivers really made the tour easy. Brilliant. The drivers could not do enough to help us.”

5 stars

by Tracey

Party Leader

North Humberside

Overall Review

“I was impressed with the clear instructions and reminders to do things which is essential when you are a busy teacher. The children had a brilliant experience and we are sure they will treasure the memories of this wonderful trip for a very long time to come.”

Accommodation Review

“Exceeded our expectations. The staff were lovely! Really helpful, friendly and smiley! The food was excellent quality - a good amount and vegetarians well catered for. We were very impressed. We really liked it, there were some lovely touches like the welcome sign with our school logo on and we really felt that the staff could not do enough for us. We were made to feel really welcome.”

Rep Review

“Katie was extremely helpful – she liaised well with the staff at Chartres and Disney, she spoke in French at our Chartres concert. She communicated superbly, she was great with the children and got on very well with the staff. She has been the best tour manager we have ever had so she exceeded our expectations! She was amazing and we had every confidence in her. We would like to reinforce just how much we thought of our brilliant tour manager Katie. Thank you so much Katie!”

Transport Review

“We know our driver very well and he was a huge part of making our trip a success.”

5 stars

by Michele

Party Leader

Staffordshire

Overall Review

“An amazing opportunity for the students to showcase their talents, experience another country and develop the personal skills required to live and work together whilst on tour.”

Accommodation Review

“As expected: set in spacious grounds with plenty of space for students to enjoy outside. Well worth the hour’s drive from Paris.”

Transport Review

“Joe and Dean were an absolute pleasure to work with and became part of the team. They were friendly and fun and consulted us on details of the journey as they arose. They also related well to the students and even attended our awards evening and presented one of the students with the ‘Drivers’ Award’.”

5 stars

by Rachel

Party Leader

West Yorkshire

Overall Review

“Super – the tour was well organised, queries answered quickly. All arrangements went smoothly and any last minute tweaks were accommodated. Reassurance was also quick re: the travel troubles that Calais was experiencing - we appreciated the emails sent through from Tim. An excellent trip giving the girls a unique experience with so many learning opportunities that they will look back on for many years. Thank you and all your staff for giving us a wonderful experience.”

Visits Review

“The boat trip was fantastic, and then we had lunch in the Champ du Mars. A day at Parc Asterix was perfect for the girls to finish off the trip.”

Accommodation Review

“Good, we loved the pool and ensuite rooms.”

Rep Review

“Magda has a super sense of humour and was very accommodating to our needs. She looked after us very well, always willing to give advice and making sure that we were always at the right place at the right time. Always calm, and so helpful, making sure we had everything we needed. A really super tour manager.”

Transport Review

“Super, very friendly with both staff and pupils. Fantastic, they had to contend with some very tight turns and manoeuvres. We always felt safe and had very comfortable journeys.”

5 stars

by Debbie

Head of Music

Hertfordshire

Overall Review

“I was impressed with the organised attitude of Club Europe. A very successful and enjoyable tour with excellent support from staff both on the tour and back in the UK. I would recommend Club Europe to any other music department thinking about going on tour. We have always had excellent service and any issues are always dealt with quickly and professionally.”

Concerts Review

“[On a concert at Disneyland] The students loved the experience of being ‘cast members’ for a short time and we were very well looked after by Carole our music magic day helper and her crew.”

Accommodation Review

“It was fantastic and very good for school parties. The rooms are spotless and the food is excellent. I can highly recommend this accommodation to other groups - absolutely fantastic!”

Rep Review

“Katie made our trip! Always helpful, professional and cheerful. I always felt that we were in very safe hands and that she would do all that she could to help us have a great trip.”

Transport Review

“Fantastic – highly entertaining!! They were very friendly and went out of their way to make the trip as stress free as possible. They dealt with road closures and the Calais issues calmly and professionally. They were pleasant to chat to and lovely with the students. I hope to meet them again on a future tour!”

5 stars

by Nick

Head of Music

West Sussex

Overall Review

“We had a great time overall. We were impressed with Club Europe. To be specific, better than our previous tour with a different company. We had: the on line portal, which was excellent; great venues for concerts; good accommodation; great coach and drivers; and a great Tour Manager.”

Concerts Review

“[On a concert in a Square] It was a success - it was advertised (all the concerts were) and we had lots of positive comments from the public. [On a concert in a cathedral] Many of the students were very overwhelmed at performing in such a great space so thank you."

Rep Review

“Stephen was excellent. He was always alert and sensitive to our needs. His musical background was a very big help. A few students wanted to add him on Facebook to which he politely declined and made it known he could not do this which was very professional.”

Transport Review

“Excellent, very friendly and approachable but firm when needed ie safety.”

5 stars

by Chris

Head of Music

Worcestershire

Overall Review

“Excellent service as usual – always a pleasure to chat with Alahree and Sabine. A great company with a family feeling, why would you go with anyone else?”

Accommodation Review

“Excellent. Accommodation was fantastic - just what we needed.”

Transport Review

“Drivers were very friendly and easy to speak to. Lovely coach - impressed.”

5 stars

by Anne-Marie

Head of Music

Hertfordshire

Overall Review

“Alahree was helpful throughout the whole process and especially patient with our changing requirements and my last minute worries. Good organisation of the accommodation and the travel. A very positive experience.”

Concerts Review

“[On a church concert] Facilities were good, there was plenty of space and the church is a very beautiful venue.”

Rep Review

“Matt was a brilliant tour manager; he dealt with all minor problems straight away. His input was appreciated by students and staff and we cannot praise him too highly.”

Transport Review

“Excellent. Positive throughout.”

5 stars

by Tracey

Head of Junior School Music

North Humberside

Overall Review

“The children had an amazing and unforgettable experience - one that will remain with them the rest of their lives.”

Concerts Review

“[On a Cathedral concert] It’s a super venue and we enjoyed singing there. We received fantastic applause at the end of our concert - in fact the longest round of applause I can remember for a concert I have done. Also, a French lady came over to me and told us how much she had enjoyed it and how fabulous she thought they were. [On performing at Disneyland] The people who dealt with us were fantastic – so friendly and helpful. They put us at ease. The children loved performing here and found the whole process extremely exciting.”

Accommodation Review

“This was good, particularly for Disney.”

Transport Review

“We were delighted. Our driver knows France, Disney and Paris well. He helped out around Disney and in Chartres and joined in our activities and with the staff. He had a very positive effect on the tour.”

5 stars

by Karen

Director of Music

Hertfordshire

Overall Review

“Another fabulous trip.”

Concerts Review

“[On a concert at Disneyland] It was very professional and students were quite in awe of the situation. The acoustics were super and the sound team were very supportive and spent a good amount of time working on our sound. Big success. Thank you.”

Accommodation Review

“All perfect – thank you. Much better than expected. Very clean and popular with the students. They really liked the outdoor football pitches. The food went down well!”

5 stars

by Anthony

Subject Leader for Music

Northamptonshire

Overall Review

“We are all extremely grateful. Our experience of Club Europe was wonderful - probably the most successful tour I have been on in every aspect. It really was a delight and we would certainly travel with Club Europe again.”

Concerts Review

“[On a concert in a bandstand] It was a success. It was lovely for passers-by to stop and ask where we were from, listen, film and take photos of us performing. It was a great performance venue.”

Accommodation Review

“The accommodation was lovely, secure and spacious, which was perfect for us at the end of long days out in Paris.”

Rep Review

“Having someone who is local to the area was a massive boon, and Chloe was extremely helpful throughout the tour, allowing us to get around in the busy Parisian streets with ease, as well as helping us to secure our tickets for the Eiffel tower whilst we were in Paris. She was a massive help, and we are extremely grateful that we had her there.”

Transport Review

“Our driver was great, and went out of his way to accommodate us throughout the trip.”

5 stars

by Sue

Party Leader

London

Overall Review

“As usual, Alahree was friendly, efficient and a pleasure to work with. The students wore the Club Europe wristbands with pride and are planning to collect them over the years. Overall a difficult job made easier.”

Accommodation Review

“Hostel was great, the grounds are fantastic. Good choice of food with some good healthy options. Every meal had a choice for everyone and so veggies were always catered for.”

Transport Review

“Very safe and experienced driver. He was impeccable, very polite, helpful and accommodating to us, all the students remarked that he was kind and always smiling.”

5 stars

by Mark

Head of Music

North Humberside

Overall Review

“We had a marvellous time and the children experienced something they will never forget. Many thanks to the team.”

Rep Review

“[Ana] was extremely good with the children. She was very good at Disney, we had an issue with our uniforms which she sorted out well. She was invaluable.”

5 stars

by Ben

Music Teacher

Kent

Overall Review

“Alahree was professional, yet personable. All queries were dealt with in a very quick turnaround. Sabine was also very helpful with a few last minute changes, and very thorough in ensuring the activities and performances were a success. A professional and reliable experience.”

Accommodation Review

“Outstanding. It’s seclusion and security were a definite positive for us. The staff were exceptionally helpful.”

Rep Review

“Brilliant! Caroline became part of the team. “

Transport Review

“Possibly the nicest coach drivers I’ve experienced.”

5 stars

by Allison

Head of Music

Essex

Overall Review

“Everyone thoroughly enjoyed the tour. Hannah was very helpful in advising us and helped solve any problems that arose. Isabel was very approachable and was efficient in organising the finer details. Her knowledge of the area really made a difference on working out the timings and excursions for our trip.”

Rep Review

“It was essential that Stephen was there for communication. He was able to communicate with the drivers and concert reps about the concert arrangements.”

Transport Review

“The drivers were professional and helpful throughout.”

5 stars

by Caron

Director of Music

Somerset

Overall Review

“Fantastic performing locations, well-informed Tour Manager with educational and fun-filled excursions.”

Concerts Review

“[On a concert in a square] Excellent. We loved this venue. After the performance the students were asked for photos by visitors so they felt like celebrities! The band stand was quite compact but with the setting behind the cathedral it was a most memorable occasion.”

Accommodation Review

“Excellent facilities. Students enjoyed playing basketball, football and table tennis.”

5 stars

by Jayne

Head of Music

South Humberside

Overall Review

“Hannah was excellent throught the planning and Sabine was brilliant. Quick responses to sort out extra details gave us lots of confidence. Club Europe took all the pressure of organising away from staff so we could enjoy the experience as much as our students. A fabulous experience.”

Accommodation Review

“Excellent location. Air con in the rooms was a welcome relief.”

Rep Review

“Lewis was excellent, friendly and very enthusiastic.”

5 stars

by Debbie

Head of Music

Hertfordshire

Overall Review

“All the people dealing with our tour were helpful, quick to respond and quick to sort any issues. This was well organised, good value for money and great fun. This is my 5th tour with Club Europe in over 15 years and you’ve not let me down yet!”

Visits Review

“Bateaux Parisien is so much better than Bateaux Mouches in our humble opinion! Montmatre was lovely. Of course, Disney was fab!”

Accommodation Review

“It was the best accommodation we have had on a tour so far. Staff were always helpful and pleasant. It was fantastic and I would highly recommend it to other groups.”

Rep Review

“Caroline’s contribution was huge. It meant that I didn’t have to stress about making myself understood and she was already known at the accommodation which was great. She was helpful and friendly without being intrusive. One of the best tour guides we’ve had.”

Transport Review

“The drivers were lovely, pleasant and friendly.”

5 stars

by Heather

Head of Music

London

Overall Review

“We all had the most fantastic time, the memories of the brilliant concerts will stay with us all.”

Concerts Review

“[On a concert in a square] We were made very welcome and were delighted with the numbers. A great success. [On a concert in a school] Fantastic for our children to have the chance to perform to and interact with children of their age from another country. [On a church concert] The acoustic was superb. Great space for a Chamber Choir wirh steps to provide natural staging. As well as posters outside the church, we were in a magazine for tourists and there were people in the audience there as a result of this. We LOVED all of our concerts!!”

Rep Review

“She was excellent at all times. She encouraged all the children and went out onto the streets to encourage more people to come in to our concerts, which worked. We couldn’t have done it without her!”

Transport Review

“The drivers were very friendly and helpful, beyond our expectations.”

5 stars

by Fergus

Head of Music

Cornwall

Overall Review

“[On a concert in a park] A very welcoming atmosphere. We loved it and were warmly received by the French families in the park.”

Accommodation Review

“Surprisingly good, clean and convenient.”

Rep Review

“A friendly, lively and helpful presence. Garance fitted in very well and was very organised.”

Transport Review

“Superb, they were lovely guys and we all got on well with them. They were also really helpful at the concert.”

5 stars

by Lucy

Party Leader

Devon

Overall Review

“Excellent, a fantastic tour giving lasting musical memories to all involved. Due to your methodical approach and attention to detail, everything on our itinerary pertaining to our musical requirements, travel and accommodation was executed beautifully.”

Visits Review

“Excellent timings. Everything ran like clockwork.”

Accommodation Review

“Excellent.”

Rep Review

“Excellent. Caroline could not be faulted. Very professional. Her work went above and beyond what was expected of her and her contribution ensured a very smooth and successful tour.”

Transport Review

“Excellent, felt very safe. Professional but fun.”

5 stars

by Norman

Director of Music

West Midlands

Overall Review

“The chance to play in such marvellous venues was amazing - the staff and pupils all had a wonderful time. I am very pleased with how this trip went. It was very well organised and was very smooth. Thank you.”

Concerts Review

“[On the concert at Disneyland] A good welcome. We were treated very professionally. Excellent back stage facilities. Fabulous accoustic. We were miked up by professional sound engineers. We were given a full sound check before we played. The band sounded excellent.”

Accommodation Review

“Paris was an excellent place for us to go to. Disney was fabulous. We used the conference room. It was absolutely perfect as a rehearsal room for a band of 30 players - good acoustic, nice and roomy. We also used the small library for quiet time and the reception café area for a quiz on the last night. The quality of the food was excellent and there was plenty to eat at both meals.”

Rep Review

“Emmanuelle was very efficient and helpful, nothing was too much trouble.”

Transport Review

“The drivers were very efficient in the management of the coach. They were very popular with all of us. Good dry sense of humour.”

5 stars

by Chris

Director of Music

West Yorkshire

Overall Review

“Friendly, easy, efficient and with excellent back-up from the UK.”

Visits Review

“The coach drivers were WONDERFUL - we couldn’t have asked for more. They involved themselves in the group right from the start, kept a good sense of humour, but at the same time were firm with their expectations for behaviour. We had one cancelled concert (due to the rain), but the trip to the Pomidou Centre was a success. The Club Europe staff member on duty (Tim) was incredibly helpful in organising this.”

Accommodation Review

“Excellent choice - by far the best I have ever had on a tour. The main thing is, it felt safe. There was plenty of space and the pupils could relax around the building without staff having to worry about them.”

5 stars

by Victoria

Head of Music

London

Overall Review

“Professional, friendly and the experience of a lifetime for the students.”

Rep Review

“Jorge really was a gem, and all the stress and strain of organising excursions, concerts and liaising with people was taken away from us. Without him I would have had to do all the negotiating myself, which would have made life much more difficult. I enjoyed it much more because we had him there.”

5 stars

by Dawn

Music Administrator

Surrey

Overall Review

“We would definitely like to work with and travel with Club Europe again.”

Concerts Review

“[Jardin Du Luxembourg] It was a lovely space. It was a great success, with many audience members asking us if we were going to repeat the performance and taking photographs with the young performers. We would definitely perform there again.”

Rep Review

“Simon our tour guide was very helpful throughout the entire tour. He made a point to get to know both the parents and the students and spent time chatting with us.”

5 stars

by Christine

Head of Music

Nottingham

Overall Review

“We had a FANTASTIC tour. It was our first music tour and I can honestly say that we all had an amazing time. The concerts were great and well attended and we were so lucky with the weather. The organisation of the tour was great and we loved the posters and flyers. The concert venues were fantastic (particularly La Madeleine - wow!) and the trips were super. Thank you for organising our tour and for looking after us all so well. We certainly couldn’t have done it without you!”

Rep Review

“Ana was totally professional throughout and I have to thank her for making our tour run as smoothly as it did. She was a superb Tour Leader and I know that all staff and girls would love to see her again if ever the occasion arose. “

5 stars

by Chris

Party Leader

Wirral

Overall Review

“This was a great success - all the staff feel this way about the tour. Very well-organised pre-tour, tour manager was superb, Disney staff great also and the Luxembourg Gardens concert will live long in our memories. I have since recommended you to colleagues which says it all really.”

Rep Review

“Ana was absolutely superb! She rang ahead to venues, met us at the accommodation, got on really well with staff and the girls. She made the tour smooth-running and relaxed - we all feel that she was instrumental in the success of our tour.”

5 stars

by John

Director of Music

Cambridge

Overall Review

“From start to finish the whole trip was a fantastic experience for everyone. Performing at Disneyland is something that will stay with us forever, and being able to experience the whole Disneyland ‘thing’ was a massive bonus. We have introduced children to some of the highlights that Paris has to offer, and I’m sure that they will want to return some day, thanks to this tour. Thank you so much for your assistance, hospitality, care and attention to us.”

Rep Review

“Awesome! Isabel was outstanding. Her calmness, coolness, unflappable nature put everyone at ease. She was a perfect choice as rep for our group. She was chiefly responsible for the smooth running of each day and was knowledgeable about each place. She had an excellent rapport with the children and the staff really appreciated this. She got involved with us and she didn’t have to. She is a star!”

5 stars

by Paul

Head of Music

Northampton

Overall Review

“Club Europe helped us organise a packed tour with four different concerts in three days, including a bandstand near Notre Dame. We spent a day at Disneyland, went on a Seine river cruise and climbed the Eiffel Tower. We even fitted in a karaoke evening in the extra rehearsal space we were provided and were expertly driven around Paris by Parks of Hamilton. A great five-day trip had by all.”

5 stars

by Oliver

Head of Music

London

Rep Review

“Sam was consistently exceptional throughout the tour, offering help with virtually every aspect of the trip. He was also very good at relating to the students and ensured that everyone on the trip enjoyed themselves. He was very organised and double-checked each aspect of the schedule ahead of time to ensure things ran smoothly.”

5 stars

by John

Head of Music

Brentwood

Overall Review

“We had an excellent time and all our group members will remember the trip for a long time. Performing on such a large stage in Disney was a fantastic experience, and we look forward to returning to sing there again in a couple of year’s time. Many thanks for helping to organise a successful and enjoyable trip to Paris.”

5 stars

by Daniel

Head of Music

Derbyshire

Rep Review

“Alex was fantastic. Any small problems we had he quickly sorted out with no fuss. He got on great with the kids and the staff had a lot of fun with him. He was always thinking ahead and sorting potential problems before they arose. Really great tour manager. Thank you.”

5 stars

by Phil

Head of Music

Newcastle

Overall Review

“It was a very successful tour and I am delighted with the experience the girls have enjoyed.”

5 stars

by Jon

Party Leader

Essex

Overall Review

Hannah and Sabine have been extremely helpful and repsonsive. Deadlines and processes were clearly explained throughout the process.I was impressed with the organisation of all Club Europe staff and the clarity provided throughout the entire process.An excellent experience.

Concerts Review

[O a concert at Disneyland® Paris] Very professional environment, great experience for the students involved. Fantastic venue and the staff were friendly, knowledgeable and professional. One of the best venues I have performed at with Club Europe.

Rep Review

Armelle was extremely conscientious and thorough. She was knowledgeable and good fun! Excellent. She was always on-hand to help.

Transport Review

Comfort and safety were excellent. Jim and Terry were extremely friendly, flexible and approachable. I have never experienced such high-quality drivers in my 14 years of running trips. They were always on-hand to help load / unload the vehicle and were so friendly and chatty with both staff and students. They really made our tour! Outstanding coach and staff. As a school party, we cannot rate the drivers and the vehicle highly enough!

5 stars

by Trevor

Head of Music

Surrey

Overall Review

Lucy was excellent. Really helpful and efficient from the initial call, talking about all the possibilities to it all becoming reality. Sabine was also excellent. Answered every question and ensured we had a brilliant trip. Was great at sorting out issues with menus etc. I was most impressed with everything coming together and an itinerary that out of necessity was revisited several times before the final version. Totally organised from start to finish. A joy to work with such committed and reliable tour organisers.

Concerts Review

[On performing at Disneyland Paris} Fantastic.

Accommodation Review

Ideal. Secure and clean. Better than expected. Great layout of rooms ensured perfect supervbsion. Close enough to Disney and Paris. The staff were excellent. Eric could not have been kinder.

Rep Review

Armelle was brilliant.

Transport Review

Excellent.

5 stars

by Bekki

party leader

Greater Manchester

Overall Review

Lucy was really helpful, fast responses to emails. Sabine was absolutely fabulous – she went above and beyond, and nothing was too much for her! I was most impressed with the speed of the return of the initial quote. A trip of a lifetime for staff and students; quite genuinely the best school trip I’ve ever led. Thank you to all the staff at Club Europe who helped us with the trip; we will definitely be booking again.

Concerts Review

[On a concert in a retirement home]  The highlight was seeing the planning and rehearsals finally coming to fruition, and hearing the audience enjoy it so much. [On a concert in an ampitheatre]  The accoustics were great. Plenty of space and great lighting. The audience loved it, and the students all played better than the previous day.

Visits Review

The boat cruise was excellent, and everybody loved Disneyland.

Accommodation Review

Really good location for all the activities we had planned. The performance space was much bigger and more impressive than we expected, which was excellent. Very helpful manager.

Rep Review

Sabine was great at keeping in touch. She answered so many of my questions and was incredibly helpful. As soon as we arrived at the accommodation, she got on the coach and introduced herself to everyone. She got on amazingly well with us and the drivers. She was a fantastic member of the team. Very informative and the kids thought she was great. She did far more than I thought she would, and was fantastic throughout. She absolutely made the trip what it was, and it wouldn’t have been anywhere near as successful without her. She went above and beyond throughout the trip, and I would love to work with her again on future trips. Out of a 1-5 rating I would give her 5+++++++.

Transport Review

Excellent throughout, especially on the congested roads in Paris. They were honestly fantastic; very accommodating and they were really part of the team by the end of the trip. They were clearly very experienced and so helpful throughout. Absolutely brilliant – would definitely work with them again.

5 stars

by Paul

party leader

Cheshire

Overall Review

Lucy was fantastic as usual. Sabine was also brilliant. The itinerary worked with timings accurate. I was most impressed with an itinerary that worked seamlessly. A great itineray with some fantastic performance venues.Some of the best sequences of concerts we've had. I would do all five again.

Concerts Review

[On an outdoor concert] Probably the best venue on tour. [On a church concert] An amazing building to perform in. [On a concert at Disenyland] Very professionally done.

Accommodation Review

It was convenient for access to Paris main centre. The sporting facilities available outside were great.

Transport Review

Fantastic. Exceeded our expectations. The coach was spacious and clean and the drivers were wonderful. Their calm assurance and willingness to help really helped with the tour experience.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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