"A huge thank you to Sabine for her care, courtesy and consideration for our girls and for making it such a wonderful tour. She was truly marvellous. She is passionate about what she does and we are the beneficiaries of that."
Iain Hoy, Head of Performing Arts, Tara Anglican School for Girls on a school music tour to London
A huge thank you to Sabine for her care, courtesy and consideration for our girls and for making it such a wonderful tour. She was truly marvellous and so helpful, patient, caring and thoughtful at each stage of the tour, we were so lucky to have her as our guide and as tour manager. She is passionate about what she does and we are the beneficiaries of that. Great experiences, great memories.
[On a concert in a church] A great success, having a very appreciative audience of over 500 people. It was standing room only! All of our hard work had paid off as we sang beautifully inside this amazing church with incredible acoustics. This was a highlight for all of us and will stay with us for the rest of our lives.
"Club Europe put together a really enjoyable tour for our pupils, which gave them exactly what they needed and were hoping for."
Peter Foster, Head of Music, Our Lady’s Abingdon on a school music tour to Costa Brava
Lucy was excellent – clear, helpful and prompt. Problems were dealt with efficiently when they cropped up. Sabine was also excellent. She had a good understanding of what we were looking for, and gave good advice. Club Europe put together a really enjoyable tour for our pupils, which gave them exactly what they needed and were hoping for.
It worked very well for our group; a pleasant town, a busy resort but not too busy, and with nothing that made me feel it was inappropriate for our group.
Nil was excellent. He was helpful and well informed about our excursions and concert venues, and made very useful and practical suggestions about how to manage them.
Excellent. Very responsive to our needs and wishes, and outstandingly professional in terms of safety and capability. The drivers were extremely helpful and friendly. They were extremely professional, but also good company.
"A huge thank you to you and your team for a wonderful tour for our girls. Sabine was marvellous and was so helpful, patient, caring and thoughtful."
Iain, Party Leader on a school music tour to London
A huge thank you to you and your team for a wonderful tour for our girls. Sabine was marvellous and was so helpful, patient, caring and thoughtful at each stage of the tour, we were so lucky to have her as our guide! She is passionate about what she does and we are the beneficiaries of that.
""Fantastic service and friendly phone calls. Expectations understood easily. Quick email responses with lots of detail.""
Adam, Director of Music on a school music tour to Rome, Italy
Fantastic service and friendly phone calls. Expectations understood easily. Quick email responses with lots of detail. I was impressed with the inspection trip organisation. Club Europe are a fantastic organisation.
Ideal for sacred choirs.
Joshua was brilliant. 5 out of 5. Translated introductions, rang ahead and supported and congratulated the children.
"The tour was an amazing success - every detail was planned carefully, all the excursions were great fun, and we thoroughly enjoyed our three concert performances."
YiRu, Director of Music on a school music tour to Hong Kong
“The tour was an amazing success - every detail was planned carefully, all the excursions were great fun, and we thoroughly enjoyed our three concert performances.”
“Wing was fantastic - I felt confident that we would always be in the right place at the right time. She had a great personality and sense of humour and all the group really liked her. Couldn’t have asked for better really.”
"An outstanding music tour, with fantastic performing opportunities for our students. I was impressed with how approachable Alahree and the team were."
Amy Stothard, Sandringham School Academy Trust on a school music tour to Paris
Alahree was excellent, she's always quick to respond to queries and was extremely helpful throughout the process. Also really approachable, Sabine was excellent and very helpful both in the lead up to and during the tour. I was most impressed with how approachable Alahree and the team were. It was particularly useful having phone conversations to talk things through. An outstanding music tour, with fantastic performing opportunities for our students.
[On an outdoor concert ] It surpassed our expectations and had a really positive atmosphere. a highlight was the sheer size of the audience and the positive atmosphere that even had some dancing and clapping along. [On playing at Disneyland] The experience of performing in such a professional environment was fantastic for our students and it was great for them to experience the park afterwards.
Very suitable, the students enjoyed their time there. Staff were friendly and accommodating.
"It was lovely thank you. The kids are buzzing and had so much fun. Accommodation was great and the owner is so lovely."
Andrew O'Brien, Director of Music, Haileybury College on a school music tour to Salzburgerland
It was lovely thank you. The kids are buzzing and had so much fun. Accommodation was great and the owner is so lovely. Lots of sweet touches and kindness shown. Alahree was brilliant as ever. I feel comfortable with Club Europe.
[On a church concert ] Standing ovation and lovely people. Felt so welcome.
Staff are lovely and the owner was very kind. Treats for kids and staff! Excellent hospitality! Thank you drinks for all staff on the last night.
We enjoyed Maria's company. We were in safe hands!
"A well planned tour which was hugely enjoyable in every respect. Thank you for putting this trip together for us."
Chris Fay, Head of Music, Bishop Wordsworth's Grammar School on a school music tour to Zuid-Holland
Lucy was super – always there to help, and gave clear and informative information from the outset. Sabine was again, totally reliable. Responded to queries almost immediately and built a trusting relationship with me from the outset. A well planned tour which was hugely enjoyable in every respect. Thank you for putting this trip together for us.
[On a church concert] A great success, we loved the acoustic which was great for our choral singing. A warm welcome and plenty of interested locals. A super organ. [On their second church concert ] Very much a success. A large appreciative audience, and we enjoyed singing unaccompanied in the space. A very warm welcome and they had done a lot of publicity.
A very nice hostel – just right for our party. The staff were first class.
Highly competant. Professional, friendly. The coach exceeded my expectations– it was a fabulous vehicle! A very positive travel experience.
"The children are over the moon, and the emails I have received from parents like essays of positivity. Grazie, Grazie, Grazie Mille."
Matthew Haworth, Head of Music & Lead Teacher for Transition Egglescliffe School on a school music tour to Lake Garda
We had a SUPERB trip with the children to Lake Garda. Alberto and Hannah. Thank you guys for everything, especially the stress with the rooms caused mainly by three girls having a massive falling out with a week to go!! For me last Tuesday and Wednesday were as close to perfect as I imagine a day can get. The children are over the moon, and the emails I have received from parents like essays of positivity. Grazie, Grazie, Grazie Mille.
The performance at St Mark’s was exceptional in all regards. What a privilege. The kids sang like angels and there were so many parents and supporters flew out to be there for the kids. A never forget moment. One of the priests was so moved by the singing he cried. The jazz at Castillo del Catajo was a very close second to St Mark’s. Wonderful audience, stunning setting, and Lara gave a guided tour for the kids that had everyone enthralled. So kind and welcoming.
The hotel was excellent. Clean, organised, exceptional location, and very good food. Luca was great and the kids loved staying there.
Our tour guide, Josh, was just superb in all regards. We were so well looked after, and Josh was so interesting and interested that he enhanced the whole experience for everyone. He is a superb asset to your organisation.
All three drivers were superb. Graham, Grenville, and Grant. I always felt completely assured by them and they were knowledgeable and helpful at customs and flexible while also keeping us on schedule. Please pass on my thanks to the coach company and a special mention for the drivers.
"Organising the pre-tour inspection for me was really helpful. Club Europe made everything run smoothly."
Alena, Head of Music on a school music tour to Cambridge
Hannah and Isabel were both excellent, prompt with clear communication. Organising the pre-tour inspection for me was really helpful. Club Europe made everything run smoothly.
[On a church concert] The church staff were very welcoming and kind to us and the children. The verger took them up to the bell tower for their own tour. It was a great place to play. [On a concert in a local school] Excellent, lovely hall to play in. We enjoyed playing for other children. Thank you for setting up and hosting a morning tea for us. The head of music spent the whole morning with us and was very welcoming.
A good balance of performing and other activities.
Excellent, it was perfect for us. Brilliant, just a short walk to Cambridge centre.
Very safe and helpful to us.
"Club Europe provided a life changing trip for myself and my students."
Lindsay, Party Leader on a school music tour to Venice
Club Europe provided a life changing trip for myself and my students. Hannah (our account manager) went above and beyond for us. She stayed late the day before we left for tour and managed to handle a last minute cancellation with ease and grace. I hope to work with her in the future. She puts up with a lot of my manic questions and answers them very clearly.
[On performing in St. Mark’s Basilica] Wonderful! This church was meant to be sung in!
This hotel was great. The owners were extremely nice and accommodating. I liked Lido di Jesolo. It was a nice save spot for our group and the beach was great. It was also a fun ferry ride each day. I would stay there again. The people were friendly and the town was safe.
Josh knew all of the students names by the end of the second day. Josh was able to connect with every single student at one point or another on the tour. Josh’s relationship with my students is my favorite part about having him with us. At any point during the tour, Josh was trying to make our experience better. Josh cares about his job as a leader and mentor to the students and he genuinely loves what he does. I’m lucky to know him and I hope we get him next year as well.
"It was a fantastic trip, the cooking school was wonderful and exploring Florence on foot was a refreshing change from life in Dubai."
Allan, Party Leader, Dubai on a trip to Florence
Good communication, we always had the information we needed in a timely fashion. It was a fantastic trip, the cooking school was wonderful and exploring Florence on foot was a refreshing change from life in Dubai.
Excellent location - right in the heart of things - nice warm rooms for that time of the year (November). We felt safe.
Josh was fantastic, we didn’t have to worry about a thing! He was so great with the kids (and very patient!) The trip would not have run as smoothly, been as fun or been as easy on the teachers if he hadn’t been there!
"Excellent communication and [Club Europe] were very easy and flexible regarding itinerary."
Fiona Edwards, French teacher, Beacon Academy, West Sussex on a trip to Paris
Rob and Isabel both had excellent communication and were very easy and flexible regarding itinerary. The tour was excellent and I felt my learning objectives were met.
"A caring organisation which looks after all your needs."
Mehdi Behnoudnia, Teacher of Physics, Kingston Grammar School, Surrey on a Science trip to CERN, Geneva
I was extremely pleased with Rob's professional and helpful approach. I would like to say a special thank you to Isabel. She was fully aware of my group’s wishes and arranged all the excursions according to my requirements and timings. She was not only fully aware of my deadlines but also took the time to phone me and keep me up to date so that I would not give the parents a false itinerary.
The visit to CERN was amazing. The students are Physicists and found the whole experience at CERN riveting. This is their idea and not mine. Their interest in the topic was further increased as they could see what and how research into the unknown is carried out and how it benefits everyone in the long term. The visit to the red cross was an eye opener for them.
The escape room was brilliant and the students said they would happily go there again.
Ideal for my group’s requirements. Very clean and well maintained. The location and accommodation was perfect. It was within walking distance of the train, tram and bus services.
"We would definitely travel with Club Europe again: It was a great experience, I felt understood and supported by the staff. Everything I asked for was delivered."
Veronica, Party Leader, Belgium on a trip to London
Our account manager Rob was always quick to respond, attentive and open. He took my idea and made it come true. Isabel, our Operations Manager was super helpful, answering emails at all times. Her communication was clear and effective and she even took the time to receive us and give us the Oyster cards. We organised the tour with very little time. Yet payments were moved to suit our needs and all the info about them was delivered on time. Communication was fluid at all times, I felt supported by the staff at all times. We would definitely travel with Club Europe again: It was a great experience, I felt understood and supported by the staff. Everything I asked for was delivered.
Everything was done on time. The theatre backstage tour is a once in a lifetime experience.
It was suitable for teen groups. Clean and organised. The rest of the guests were respectful and silence at night was respected. The location is accessible. It is far from the city center but the tube is near.
[On travelling on the Eurostar] Everything was fine, the train is a great option to travel.
"Excellent organising, brilliant trip. A real pleasure to work with."
Nick Asher, Head of Geography, Gems Wellington, Dubai on a Geography trip to Reykjavik
Excellent organising, brilliant trip. Jonny was always a very friendly and helpful contact. Questions via Skype, email or face-to-face were answered quickly which meant I could give information out to the students and their parents quickly too. He was very approachable. A real pleasure to work with.
As a Geography trip we could give first-hand experience of tectonic activity, coastal processes, and alternative tourism; all relevant to the GCSE course the pupils are studying.
Hostel was excellent; clean, decent food and all dietary requirements catered for, and the rooming situation was great so all pupils were with their friends. Having male students/teachers on one floor and females the other also helped. Food was excellent. Range of items at both breakfast and dinner catered for all, including those with dietary requirements.
I think Halldór’s best attribute was the recognition that 15 and 16 year old students don’t want to listen to lots of information so when he spoke it was relevant, clear, informative with humour too.
"The students said it all … they had the best time. They have been talking about it ever since and parents are delighted with the experience their children have had."
Wendy Ward, Sir James Smith's School, Cornwall on a trip to WWI Battlefields
Excellent contact with Robert, and we also appreciated e-mails from Tim at key moments. Our e-mails have always been responded to quickly, everything promised has been sorted swiftly, queries answered, alterations made, and we really cannot fault the support of Club Europe. Every contact with Isabel was dealt with swiftly and efficiently. Isabel and Robert always communicated with each other as well, so we felt both members of staff were always up to speed with every aspect of our trip.
Namur itself was perfect for a school trip where our focus was linguistic and cultural. Coming from Cornwall our students benefit hugely from the experience of crossing borders constantly, hearing different languages and seeing city life. We are a small school and teach French to half our students and German to the other half. We cannot staff a trip to France and one to Germany so this is the perfect compromise and attracts students learning both languages. Location excellent. Students used their French and German, used euros, understood more about borders, some of our students were the first members of their family ever to go abroad!
The combination of all visits was perfect.
Perfect setting by the river, within walking distance of Namur centre, easy access and parking for the coach, easy access to Germany.
Excellent driving, all on schedule, drivers happy to be flexible with timings, and always researched drop-off points and were able to give us clear directions on where to walk after being dropped off. They were available on mobiles if we wanted to change plans after being dropped.
""Rob and Isabel were fantastic. Very helpful. I was impressed with Isabel's understanding of local food and entertainment.""
Ben, Teacher of Physics, London on a Science Trip to CERN trip to Geneva
Rob and Isabel were fantastic. Very helpful. I was impressed with Isabel's understanding of local food and entertainment. Overall: Great!
Great for Physics support and enrichment. Students particularly enjoyed the S’Cool workshop. 5 out of 5.
Perfect. Staff were very helpful. We used the canteen for playing cards in the evening.
" The trip was brilliantly organised and run by yourself and your colleagues."
Marc, Teacher of Science, Gran Canaria on a trip to CERN, Geneva
The trip was brilliantly organised and run by yourself and your colleagues. Many thanks for all your and your team's work on this, especially Josh who was an amazing tour manager. You all made the whole process much simpler, smoother and more efficient, and it's really appreciated.
The university workshop was great, They did some hands-on experiments and some big demonstrations of exciting chemical reactions. CERN was obviously great and the history of the science museum was nice.
"I have had excellent service as always. We used the sites as sources of historical evidence to aid GCSE performance. All aspects of the trip were very well organised."
Patrick, History Teacher, Hampshire on a History trip to WWI Battlefields
I have had excellent service as always. Cath always responds very promptly to requests and does her best to help. I have also had excellent service as always from Isabel. She booked many of the museums and the restaurant for us and the trip went very smoothly. Deadlines and processes are very clear and the online portal is really useful. I have been very impressed. All aspects of the trip were very well organised.
Learning more about World Wars One and Two and using the sites as sources of historical evidence to aid GCSE performance.
It is perfect for our needs, which is why we have used it on so many occasions.
We have used this coach company for many years and they have always been excellent.
"Everyone had a fabulous time.I would definitely travel with Club Europe again. Fantastic from start to finish."
Vanessa, party leader, West Yorkshire on a school ski trip to St. Johann/Kitzbühel
The final pack was very informative; I issued it to all our chaperones for their reference throughout the trip. Everyone, including the chaperones had a fabulous time.I would definitely travel with Club Europe again. Fantastic from start to finish.
Both Lyon and Simon were excellent instructors. They really got along with the kids and listened to what the chaperones said regarding groups.. We had a couple of snowball fights and the instructors didn’t hesitate to get involved which the kids found brilliant.
The ice hockey match was a brilliant evening. The kids loved the game and the fighting! Being involved in the half time entertainment is something that myself and Joe will always remember. The Amada Therma Pool was brilliant.
The location was good. We were close to the slopes. All meal times stuck to. Lovely meals, including all special dietary requirements catered for.
Bojana was was fantastic. She couldn’t have done any more for us. She was very well presented and professional at all times. She was much better than I ever expected. She was literally our voice and she sorted out anything we asked of her, including going to the chemist while we were all swimming at Amade Therme pool. Nothing was too much trouble. Excellent, 10/10.
"We are very happy that we put our trust in Club Europe as they were able to provide a very professional and detailed level of service."
Amy, Party Leader, Dubai on a school ski trip to Salzburger Sportwelt
Tim was very attentive, emails were replied to within a reasonable time scale. Seeing Tim in person in Dubai and then later at the resort were both additional bonuses. I especially appreciated it when deadlines become flexible due to lateness from parents within our school. I was most impressed with the professional nature of presentations available to show parents & the clear information about evening activities. We are very happy that we put our trust in Club Europe as they were able to provide a very professional and detailed level of service which translated into a perfectly executed trip.
The clear highlight of the entertainments was the Tyrolean evening although it did result in children yodelling noisily for the remainder of the week! The Austrian curling was also more fun than expected and the staff at the venue were informative, generous and kind with our children. The range of other activities available for free at Winter Fest event were excellent and were much enjoyed by the children.
Hanah’s ability to talk German, navigate around the town of Wagrain, purchase items on our behalf (medicine/phone sims etc) all helped us greatly and massively contributed to the smooth running of our trip. She was extremely helpful during our trip, dealing with all requests efficiently and expertly. She interacted with the children when needed, communicating in a perfectly pitched friendly way.
We were especially pleased with the quiet nature of Vienna airport and the speed of exit and access to transfer coach.
"Good, timely communications throughout the year. Fun, well-planned and supportive."
Alan, party leader, North Yorkshire on a school ski trip to Saalbach-Hinterglemm
Good, timely communications throughout the year. Fun, well-planned and supportive.
Very friendly, professional instructors. Very efficient, friendly ski hire service. Excellent.
Kids loved the ice hockey match as usual
We used the games room, cinema room. The food was excellent.
We requested Maria after she joined us last year. She becomes a real part of our team and I will be requesting her again. She was excellent.
"Club Europe provide ski tours that are individually tailored to each school and their reps are the best!"
Jeff, party leader, London on a school ski trip to Tignes, France
I was impressed with your communication andf flexibitlity. Club Europe provide ski tours that are individually tailored to each school and their reps are the best!
Instructors were cheerful and patient.
Matt was thoroughly awesome; one of the best reps we’ve ever had – and we’ve been on around 25 ski trips.
"Efficient and excellent. I was impressed with the overall ease of organising a trip of such a logistical nature, as everything is done for us!"
Tom, party leader, Essex on a school ski trip to Salzburger Sportwelt
It works perfectly fine, always has done, takes a lot of admin away from us. I was impressed with the overall ease of organising a trip of such a logistical nature, as everything is done for us! Efficient and excellent.
We made use of most the facilties the Aicher had to offer.
Ian was superb all week, an excellent member to have on board with us. He was priceless, so helpful when needed, joined in and got involved with our group. Excellent all round.
"Again, a really excellent week with all the service that we have grown to accept with Club Europe."
Sheena, party leader, Kent on a school ski trip to Salzburger Sportwelt
Luke listened to our requirements and organised a tour that met all our requirements. Excellent service, professional, excellent reps and management. Gave students the experience of outdoor education and learning to push themselves and look after themselves. Again, a really excellent week with all the service that we have grown to accept with Club Europe.
Really excellent equipment - great skis and boots (even my matching pink skis!). Excellent ski shop staff. Excellent service - we had to change a few skis and boots and the shop was helpful at all times. All students loved their instructors and made real progress.
The hotel and location are great.
Ben and Karim were really excellent- expected, but still pleased that all lived up to expectations.
We had 6 drivers, several of whom had travelled with us on previous trips: all excellent, professional, friendly, safe.
"Very helpful in setting up the trip. Overall: Well organised, extremely fun and full of memories."
Chris, Party Leader, East Sussex on a school ski trip to Obertauern
“Luke was very helpful, quick in responding and very knowledgeable on every aspect of the trip. I could speak or email about the trip and no job or question that needed answering was too big a problem. Very helpful in setting up the trip. Overall: Well organised, extremely fun and full of memories.”
[About the ski hire] “All equipment was in really good condition and fitted really well. There was plenty of hands to help and we got through it all very quickly and with little effort. [About the ski instructors] “ Best set of instructors I have had in 7 trips skiing! All very helpful, knowledgeable. It was very cold and it said a lot that we didn’t have children complaining and they made it very fun for all, including us staff!”
“Great variety, with the swimming, horse drawn sleigh ride and evening ski. Something for everyone and they had a great time.”
“The location is superb, nice steady walk down to the first slope. Both Intermediate and Advanced could ski back which was great.”
“She communicated positively and enthusiastically with our students. She was very helpful, and made every effort to help the children and myself anyway she could.”
"A wonderful experience for our students made to run nice and smoothly for the adults taking the trip."
Howard, Party Leader, Netherlands on a school ski trip to Saalbach-Hinterglemm
Luke has been really good throughout the process. All was smooth. Overall: A wonderful experience for our students made to run nice and smoothly for the adults taking the trip.
The instructors were friendly and kind to the children.
It was excellent, the swimming was brilliant. Some of the kids listed it as their highlight. Ice hockey was really good and the kids loved the curling. The kids loved it all.
Better than expected. The place was nicer than the previous year, the hotel was more flexible with meal times for late arrivals and après ski events. We had our own coach, so traveling around the resort was easy.
Fantastic, I couldn’t say a bad word about her, she mixed really well with everyone. On the day of arrival and during our coach journey she texted me. It was reassuring. She socialised with the students all the time and was really friendly with them. It really enhanced the experience, she went above and beyond.
"Club Europe provide ski tours that are individually tailored to each school and their reps are the best!"
Jeff, Party Leader, London on a school ski trip to Tignes
Club Europe provide ski tours that are individually tailored to each school and their reps are the best!. I was impressed with your communication and flexibilty.
Instructors were cheerful and patient.
Matt was thoroughly awesome. He was one of the best reps we’ve ever had – and we’ve been on around 25 ski trips.
"A fantastic experience for every single child. Keep doing what you do!"
Alexander, Party Leader, Netherlands on a school ski trip to St. Johann/Kitzbühel
I was impressed with the speed and efficiency in responding to questions. A fantastic experience for every single child. Keep doing what you do! Change nothing!
The ski hire staff were very helpful and accommodating.
Staff were very helpful - top marks!
Brilliant. Not what I expected - he was better! His contribution to the trip was paramount.
"A gem of a location: wonderful snow, scenery, skiing and sunshine! Thank you Club Europe for the great trips we have had over the last 8 years."
Eileen, party leader, West Midlands on a school ski trip to Val di Fiemme
I was impressed with the personal touch – Luke and other staff are friendly and helpful. They always return emails or calls promptly and do their best to make the process as straightforward as possible. A great week for all the group in a gem of a location – wonderful snow, scenery, skiing and sunshine! Thank you for the great trips we have had over the last 8 years working with Club Europe.
Excellent quality of equipment. The ski hire sorted out any issues we had. I have given a 5 out of 5 rating for the ski instructors. The race was on a permanent slalom course with none of the usual hanging around I have experienced in other resorts (resort just wasn’t as busy overall). The skiing is great for beginners and intermediates – I would really recommend it. The beginners are right up mountain from the start on lovely safe blue runs. They even get to leave skis up the mountain for a couple of days which makes things very easy. It felt a very safe resort with cautious instructors. Snow was kept in really good condition so skiing was very enjoyable.
The location of Hotel Pampeago is great being right by the ski lifts. The food was amazing – loads of it and excellent hotel-quality meals with a choice of about 3 items per course, selected the day before.
Roberto was very helpful and sorted everything we asked. He engaged with the students appropriately and helpfully.
"This is the school's third ski trip with Club Europe. As always they are extremely helpful and will get back to you as soon as you have any queries. Another great trip for the students!"
Tom, Head of PE, Surrey on a school ski trip to Salzburger Sportwelt
This is the school's third ski trip with Club Europe. As always they are extremely helpful and will get back to you as soon as you have any queries regarding the trip. Ice hockey was superb and the accommodation was fantastic and very helpful. The presentation evening is very helpful for parents and students. All information given in good time. Another great trip for the students! Thank you to Club Europe for all the hard work.
Beginners instructor was superb. Massive improvement on last trip.
The ice hcokey was the highlight of the week. Unbelievable experience for everyone, would definitely do this again.
Great facility, will definitely use this again. It met all expectations. Staff were very helpful, especially in regards to our nut allergy and vegan students
Karin went above and beyond on all duties. Organised everything for us with little hassle.
"Outstanding customer service as always. Our tour experience with Club Europe was first class and they exceeded our expectations, as they do year on year."
Kevin, Party Leader, Surrey on a school ski trip to Saalbach-Hinterglemm
As always, Cath’s Pre-Tour Information Evening was a great success. The final pack is very user friendly and comprehensive. All the necessary information is easy to find and clearly displayed. The quality of accommodation, equipment, ski instructors and evening entertainment was excellent and superb value for money. Outstanding customer service as always. As always, our tour experience with Club Europe was first class and they exceeded our expectations, as they do year on year!
[About the ski hire] Excellent equipment and friendly staff. The ski instructors this year were outstanding. Please pass on our regards and thank them again for all their efforts with the students.
Both swimming venues and the ice hockey match were excellent as always.
As always, the accommodation was first class. Perfect for our needs. Staff were extremely helpful. The food provided was excellent as always. Any students/staff with dietary requirements are always well catered for.
Outstanding service. Georg had an excellent manner with the students and stall alike. His appearance and attitude were first class all week. He went above and beyond our expectations. Georg’s contribution throughout the tour was excellent and made the job of running the trip very easy.
"This was my first experience with Club Europe and I have been really pleased with the trip process from start to finish. This was a thoroughly successful trip."
Tom, party leader, Surrey on a school ski trip to St. Johann/Kitzbühel
Any queries or questions I had were always dealt with quickly and thoroughly. The final pack contained a good level of detail on the itinerary and travel arrangements for the trip. I found it easy to use and very comprehensive. It was an unforgettable week in the mountains, that will hopefully be the start of a lifelong love of skiing for many of the students. This was my first experience with Club Europe and I have been really pleased with the trip process from start to finish. This was a thoroughly successful trip and possibly one of the best I have been fortunate enough to be involved with.
Ben was an excellent link and worked really well with the students, staff and ski instructors to ensure the groups were organised well. Overall a really friendly and professional group of instructors who got the best out of our students.
The order and options worked out perfectly (possibly the best we have ever had!). Having the Austrian night on the first evening after skiing was great as it had been a fairly hectic day so not having to leave the hotel was brilliant. A really entertaining couple of hours too! The swimming pool was amazing, the students absolutely loved it! The ice hockey was also a real hit and if we could replicate this programme again I would do 100%. Being back in the hotel for the final evening meant we could do our presentation evening and then give students time to pack. The ice hockey match was a really great experience. We would definitely do this again.
We found the layout and facilities of the hotel excellent. The food was perfect for a trip and the fact that students (and staff) could get more if they were hungry was brilliant. Soft drinks machines were great at dinner. Location opposite the supermarkert was great and the walk to the lifts was really quick and easy.
Cathy was on hand whenever needed and very quickly became part of the group. She helped manage any issues we had quickly and effectively and was very organised, making sure the programme for the week went as smoothly as possible. If available, we would definitely be pleased to see Cathy as our rep again.
Really modern and well looked after coaches.
"I was impressed with the number of people at Club Europe who were able to offer help and support. We weren’t just dealing with one person but a whole team."
David, Party Leader, Kent on a school ski trip to Salzburger Sportwelt
I was impressed with the number of people at Club Europe who were able to offer help and support. We weren’t just dealing with one person but a whole team, including the MD Tim Johnson. The final pack was very useful and easy to navigate. Club Europe are a company who care about the experience you have with them.
We were all very impressed with the ski gear, the parents even commented on how good quality they were, especially as it was the end of the season. The chaps in the ski shop were clearly used to dealing with large groups and had a very good system at making sure all our group had the correct kit. If we had any problems the ski shop staff were very keen to help throughout the week. A first class service! The two instructors we had were very good and brilliant with our children. Their rapport was excellent which made the week that more enjoyable for the children. Both instructors spoke good English. The parents who had private lessons were also very pleased with them.
Hannah was brilliant. Extremely helpful and supportive throughout the trip and we were very happy with her. No job was too big or small. She was very good with the children and you could see that they responded and trusted her.
The flight times were very well suited to our needs. Particularly the departure on our last day. Location was as close to home/school/hotel as it could be. The transfer from Salzburg to our hotel was perfect. At Gatwick BA customer services were very helpful and created a group check in. At Salzburg the airport was very quiet so made checking in very easy.
"A well organised, fun and eye opening tour. Whenever a question arose that needed an answer Club Europe could find the answer very swiftly."
David, Head of Rugby, Berkshire on a Rugby tour to Madrid
Danielle was superb throughout – easy to get in contact with and answered all questions and queries accurately. Everything was clear and laid out well. Deadlines were made clear and were easy to meet. I was most impressed with the ease of contact. The knowledge shown by the company as a whole regarding issues such as Brexit was most helpful. Whenever a question arose that needed an answer Club Europe could find the answer very swiftly.
Facilities were good. Clubs were very welcoming and seemed very pleased to see us!
The hostel was good for us, well laid out and adequate space. It offered a location where we could access plenty for the boys to do in their down time.
Adriana was brilliant!
"Club Europe staff were all very good. A caring operator who worked hard for the boys to get a great experience and develop their football at the same time."
Tom, Head of Football, London on a Football tour to Barcelona
Club Europe staff were all very good. Last minutes changes, dealt with and all tried to help whenever possible. The portal was useful and easy to use and add information. A caring operator who worked hard for the boys to get a great experience and develop their football at the same time.
The training session worked well. Lots of facilities, water and equipment. Amount was just right. [On watching the Barcelona Game vs Deportivo game] It was amazing, what an experience for the boys. Good seats and 100% worth the extra last minute changes. Thank you for this, it made the tour a real footballing experience and something definitely we will keep in the future.
Very good. Perfect for what we wanted, boys loved it. Boys enjoyed having their own rooms and a bit more freedom than in a hotel. We used the football pitches, gym, basketball, mini golf, and bikes. Food was brilliant, lots of choice and lots of it.
"Thoroughly enjoyable tour, great communication and professionalism."
Adam Broomhead, Party Leader, Hugh Baird College, Merseyside on a Football tour to Barcelona
Thoroughly enjoyable tour, great communication and professionalism.
Stadium tour was very good, very informative and the students loved it.
Very good. Great location near local points of interest, and easy access to outer areas. Food was very good. Good variety and quantity, there was more than enough. Good options for all. Students were grouped together so much easier than having them spread out. Very pleasant stay.
"Professional, courteous, committed, fun. Many thanks – a first class experience."
Nick, Party Leader, London on a Rugby tour to Barcelona
Professional, courteous, committed, fun. Many thanks – a first class experience.
Stuart and his two helpers Dom and Tony were outstanding.