5 stars

by Nic

Director of Music

Somerset

Overall Review

Alahree was very helpful, organised and informative. Fully satisfied with contact. Sabine had great knowledge of itinary and trips and was very organised and helpful. An exhilarating and memorable experience that our performers and teaching staff thoroughly enjoyed. The tour is about performance, teamwork and fun and this was all met.

Accommodation Review

Fantastic! Beautiful location situated in the middle of lots of performance opportunities. The accommodation (Youth Hostel) exceeded expectations in terms of organisation, rooms, cleanliness, facilities, staff and food. Fantastic location in rural Germany next to the Rhine.

Rep Review

Above and beyond all expectations. It would not have been as successful a tour without Georg. Information, humour, translation, knowledge, directions, advise, quiz master, singing performance – he brought so much!!

Transport Review

Outstanding – they became part of the team; 100% safe at all times. Excellent – comfortable seats, working toilet, air con good, DVD player working! Very amenable and helpful drivers made the tour even more enjoyable.

5 stars

by Debbie

Head of Music

Herofordshire

Overall Review

Hannah is always helpful. Sabine organised some great venues and activities. A really excellent performing experience for the students with much of the hassle for teachers taken out by your team!

Concerts Review

[On playing in a music festival]  Excellent – a professional sound engineer was there and he set up all of their equipment for us to use so we sounded fantastic!  Very successful. The highlight was that the organisers presented each of the students with a slate heart from the local region to say thank you. It was also interesting to see the opening of the Festival with the wine Queen and Princesses. It was lovely and the audience were really enthusiastic.

Visits Review

Loved the boat trip. Cochem was lovely and the students enjoyed the castle tour. Phantasialand was really good and a highlight for the students.

Accommodation Review

It suited us perfectly. it was better than I expected – very clean and well arranged. The location was lovely. Extremely helpful staff, particularly with providing different food for our nut allergy sufferers.

Rep Review

Karin liaised with each of the venues before we arrived and then made sure the coach knew where to go and where to park. She then introduced our group in German at the beginning of our performances. She always watched and encouraged the students whilst they were performing as well.

Transport Review

Great – friendly but completely appropriate at all times.

5 stars

by Louise Dickson

Party Leader, Thirsk School

North Yorkshire

Overall Review

Alahree was brilliant, very response. I always feel my tour is in safe hands with Alahree. Organised, trustworthy, Club Europe know what I want from a music tour.

Concerts Review

[On a concert in a pavilion]  Lovely big space, again a nice piano. A highlight was playing one of the bands favourite pieces for some for the last time; they got a bit teary. Plus we have enjoyed giving the experience of introducing the concert to two of our sixth formers speaking in German.

Accommodation Review

Amazing I hadn’t realised how close it was we are used to 24 hours + on a coach we were there in no time. Lots to see and plenty of activities to keep us entertained. Always like the fact all my students were on one floor.

Rep Review

Joshua was amazin, a great role model for our students, intelligent, witty and full of energy. Nothing was too much trouble.  He fully integrated into the tour.  He got his own chant from the students! He was just great, an extra member of staff.

Transport Review

Always feel safe with Steve. He fits right in.

5 stars

by Rebecca

Head of Music

West Yorkshire

Overall Review

I was very really pleased with the communication with both Hannah and Sabine who put up with my endless email questions, my last minute decisions and still managed to put together a great programme. I’m always impressed with the documents on the portal and everything is centralised and fairly easy to find. Everything was how I expected it would’ve been after our previous tour, thanks for helping to make sure it ran smoothly. A fantastic tour that will last in memories for many years to come.

Concerts Review

[On a concert in a pavilion] A lovely setting and a great stage. The acoustics really helped to boost the confidence of our performers.

Accommodation Review

Perfect, great facilities, food and outside space. Lovely setting. The students seemed really happy with the accommodation and I felt it was better than my expectations.

Rep Review

Verena was fantastic, knew exactly what needed to be done and asked questions to make sure we were organised for the following day. She was easy to turn to and students found her highly approachable. She was a total professional and went above and beyond to help support us in making sure our tour was successful. It really did help to put my mind at ease and allow me to focus on making sure the students got the most from the experience.

Transport Review

John and Cliff both had a great attitude and a good sense of humour towards the students. They worked with us to help us drop equipment as close to our performance venues as possible. 

5 stars

by Jenna Sainsbury

Director of Music, King Henry VIII Preparatory School

West Midlands

Overall Review

Alahree and Sabine were very helpful as always. I was most impressed with the detailed planning of our time while there. Club Europe deliver a service which gives us peace of mind for every aspect of the tour.

Concerts Review

[On an outdoor concert] Lovely courtyard area with people sitting at tables around the edge.

Accommodation Review

The hostel was clean, suitable for our needs and the staff were helpful and pleasant. 

Rep Review

Verena was excellent in every way. She liaised with the staff organising the concerts and made sure the coach got to the right place. Everything was done very professionally. I give her 5 out of 5!

5 stars

by Kevin Withell

Southampton Music Services

Southampton

Overall Review

Lucy is very organised, always approachable and happy to help. I was impressed by the obvious experience that all Club Europe reps seemed to have. I was confident at all times that Lucy would make a successful tour for us. I knew that our concert plans were in good hands. The general organisation and communication of the company was fantastic. After so many tours with incompetent companies, it was a pleasure to work with Club Europe. I would absolutely recommend you to anybody else planning a similar tour. Fantastically organised, and brilliantly executed.

Concerts Review

[On a church concert] It was a lovely church, with a wonderful audience.

Visits Review

A great balance between 'cultural' and 'fun' in our trips out. The theme park was fantastic, the bowling created a lot of new bonds between students, and the visits to Bonn and Marksburg were very interesting.

Accommodation Review

The location was very quiet, and ideal for a young group like ours. Hostel staff were fantastic all week. All questions and requirements were dealt with with respect and seriousness. Catering staff were always willing to answer questions about ingredients, and the man on reception made himself available 24/7 and made himself a reliable member of the team.

Transport Review

Both drivers were superb. Even on the challenging back-roads, we always felt safe with both drivers. Jaimie was superb at all times. His good nature and approachability made him an instant hit with staff and students alike. He played regular pranks on the tour party (making students check for life-jackets etc.), endearing him to us all, and never crossing any lines of decency or appropriateness.It was fantastic. USB charging ports were a luxury we've never had before. All lights, speakers and air-con outputs worked. Students and staff were comfortable and happy for all journeys. This coach company was the best coach company we have ever travelled with, and Jaimie was one of the best coach drivers I've worked with in many, many years of music tours.

5 stars

by Jayne

Director of Music

London

Overall Review

I am always 100% confident that Hannah will listen to my requests and ensure that they will be acted on, or she will advise me if she feels there is a better option. All the processes were absolutely clear and manageable, with friendly reminders. The Club Europe portal is extremely helpful. Fabulous development of musicianship and friendship. Thank you!

Concerts Review

[On an outdoor concert] Highly appreciative audience, although small they made a collection of over 100 Euros. We were also presented with a plaque commemorating our performance there.

Visits Review

Just the right amount and variety, with just the right amount of free time for our students. I especially recommend Beethoven House for similar students to ours. It included a fabulous introductory talk before a visit around the small house at leisure.

Accommodation Review

Perfect! Plenty of food, even for all of our extremely tall, hungry teenage boys. Lovely salads and filling main courses.

Rep Review

Georg was superb!  He aimed to have thought of everything before we even needed to ask for it. This he totally fulfilled. Georg meant that I was much more relaxed and could concentrate on building relationships with students and encouraging better musical performances.

Transport Review

Both drivers were extremely capable, safe drivers.

5 stars

by Llana

Party Leader

West Yorkshire

Overall Review

Club Europe's processes were very clear. People were easy to get hold of, professional and helpful.

Concerts Review

[On an outdoor concert] Our  jazz, folk, concert band, pop band and choir all performed here. Lovely atmosphere and audience stood at end.

Accommodation Review

It exceeded my expectations. Breathtaking. Loved it. Food was lovely.

Rep Review

Brilliant, the students all loved Georg. Made me relax and enjoy.

5 stars

by James Williams

Llandovery College

Carmarthenshire

Overall Review

Alahree [our account manager] has continued her consistent, high standard of customer service on this tour. She always goes the extra mile to ensure that our needs are met. We were particularly impressed at her ability to organise a last minute addition to the trip. Sabine [our operations manager] has been an excellent go between us and our accommodation. She ensured that all details were passed on to the hotel and liaised with us closely over some of our pupils with very specific dietary requirements. Club Europe have continued to provide us with a good, varied tour programme demonstrating excellent customer service.

Concerts Review

[on a church concert] The concert was a success and well received by the audience. The priest at this venue was very welcoming and gave the choir special access to the original font of the church.

Accommodation Review

We were clearly located in a central location in terms of our trips and concert venues.The accommodation was clean and tidy. They were ready for us even though we were 2 hours early. Staff were helpful and friendly and ensured that a practice room was available for us whilst on tour. All of the food was of a good quality and our various dietary needs were all catered for.

Rep Review

Verena worked well with both us and our coach driver. She was flexible and organised, ensuring that everything ran smoothly. Verena leafleted the public before concerts started. She also made regular contact with various personnel for each venue ensuring the correct arrangements were in place. Where needed, Verena also translated for us during concerts. She was very valuable to the smooth running of the tour.

5 stars

by Ken

Head of Performing Arts

Nottinghamshire

Overall Review

Hannah was great, Sabine wonderful. I was most impressed with the friendliness of ALL staff whenever I rang. Overall: EXCELLENT – will tell my music colleagues that CE are GREAT. I am going to miss the staff at CE – it’s been like having other members of the music department to chat to!

Rep Review

Ian was excellent.

5 stars

by Chris

Head of Music

Worcestershire

Overall Review

Alahree and Sabine were excellent as per usual. There’s always friendly communication and a flexible approach. I always recommend you on the teacher forums I’m in..you know I love you all!

Concerts Review

[On an outdoor concert] We were pleased to be presented with a collection and a framed print at the end. Audience wouldn’t stop clapping! Many came and spoke to us afterwards.

Rep Review

Raffaella was an excellent guide and very efficient. Excellent communication and the students felt they were able to ask her questions too. She made all the contacts and checks ahead of us arriving. Made for a very smooth tour. She was great.

Transport Review

Excellent – the correct level of professionalism and friendliness.

5 stars

by Sophie

Director of Music

Surrey

Overall Review

Outstanding! Alahree and Sabine have made this entire process stress free and enjoyable. Having never organised a tour before I was quite nervous about the whole process and with many hurdles to have to overcome to make the tour get off the ground. Alahree and Sabine have been a huge support, always answered any questions or worries and put together a wonderful tour for us. Can’t thank them enough. I was impressed with Alahree coming out to our school to come and personally meet with me to discuss what would be the best package for us. I felt it was important to have a face-to-face meeting with a tour company rep so that I could not only chat more easily to them but so they could see our music dept, what we do and therefore make good suggestions as to what and where might be right for us for our first tour. It was a tour of a lifetime that gave us some very special memories and left us all with a special bond that no other trip could’ve created. The students enjoyed every concert and excursion and they were already planning our next tour on the bus ride home!

Concerts Review

[On a concert in a church] The concert was a huge success. We were asked for an encore and had many people clapping along and standing on their feet at the end.

Accommodation Review

Beautiful setting, great little town and superb modern hostel. Perfect hostel for a school trip. Lots of space, big spacious clean modern rooms with en suite bathrooms, fantastic food and lots of it (my boys were happy!), lots of space to run around outside, games room with my pupils loved, big rehearsal spaces downstairs, vending machines and the ultimate necessity for teenagers – wifi.

Rep Review

Robin was an incredibly nice chap, clearly loves music and enjoys doing these tours. His German is superb and he got on very well with everyone, great personality, perfect character for the job.

Transport Review

Outstanding! There are not enough nice things I can say about the legends that are Mike and Nick (out coach drivers). They absolutely made our tour and the kids are quite frankly refusing to do another tour without them! From the moment they turned up at our school at 5.30am they were chirpy and professional and welcomed all the kids onboard. I was absolutely bowled over by their professional and quite frankly tetris like organisation in packing all our musical equipment into the hold of the bus. The kids adopted them into our group within seconds and they were both so lovely chatting to our pupils, putting on DVDs for them, putting on their music through the coach sound system etc. They even joined in singing with us (when not driving!). Some of the roads we had to go down with hair pin bends down mountains were unbelievable and Mike and Nick handled it all superbly! Their confidence and skill and knowledge in driving that huge bus is astounding. Happy, cheery coach drivers are really important on school trips and can really make it for the kids and so both Mike and Nick are ‘legends’ in all our eyes and we would love for them to do our next tour.

5 stars

by Matthew

Director of Music

Director of Music

Overall Review

“We had a fabulous trip with a perfect balance between social activities and great concerts.”

Accommodation Review

“It was an excellent hostel, very suited to our group.”

5 stars

by Jayne

Head of Music

Lincolnshire

Overall Review

“We had an amazing time from start to finish! From a very tired Director of Music at this point in the term, I would still cheerfully go again because it was so well organised. Everything was amazing from start to finish. I would like to say a massive thank you to you and all the team.”

Concerts Review

“[On an indoor concert] A real success, we were thrilled with it and the organiser actually presented us with a framed picture featuring our name to bring back as a souvenir.”

Accommodation Review

“Excellent. All en suite and clean. The outside facilities for sports were really impressive.”

Rep Review

“Although everything went very smoothly Ian was always on hand to help and organise.”

Transport Review

“I can honestly say it was the best experience I have had in all my tours. Dave Roberts was an amazing driver, nothing was too much trouble, he helped enormously throughout the trip and we were on time or early for everything. He had thought of everything to make this such a pleasurable experience.”

5 stars

by Matthew

Director of Music

Cambridgeshire

Overall Review

“Excellent.”

Transport Review

“Excellent, he could not have been more helpful.”

5 stars

by Simon

Party Leader

Scottish Borders

Overall Review

“Hannah and Sabine were very good, always helpful. Overall excellent, love the warmth and enthusiasm of German audiences. Not too much coach travel and weather fine without being too hot. I have had a lot of very positive feedback from students and parents, all are very happy with the tour.”

Accommodation Review

“Very good, it felt more like a hotel than a youth hostel but with additional facilities for young people. We used the rehearsal rooms and we held a talent competition and a ceilidh on the terraced area outside. “

Rep Review

“Daniel made a big contribution to the overall success of the tour. He was excellent. He got on with staff and students really well.”

5 stars

by Keasha

Head of Music

London

Overall Review

“The communication with Club Europe at all times was fantastic. I was kept up to date with what was going on and any changes that might have occurred. I did not feel anxious in terms of the organisation of the trip more so if it would go well with my students. I trusted Francesca completely and Alahree and Sabine were brilliant. I would love to work with them again on my next tour. This was my first ever tour and the first in our school for about eight years so I was very nervous. However Alahree and Sabine were so helpful with everything. Club Europe definitely made my first music tour a tour to remember in a good way and the boys absolutely loved it.”

Accommodation Review

“It was simple but clean and hospitable with each of the rooms having ensuite. There was enough space for us to practice and store our instruments.”

Rep Review

“Francesca encouraged the students after their performances and got on with the boys throughout the trip. For me that was the overall highlight as my students were happy and Francesca had a huge part to play in them being happy and feeling comfortable. She helped the tour be as successful as it was with her organisation and interpersonal skills.”

5 stars

by Anne-Marie

Head of Music

Hertfordshire

Overall Review

“Brilliant! This was a wonderful tour. Our contact with Club Europe was helpful and direct. It was informative and helpful at all times. Responses were prompt and all our questions were answered swiftly.”

Concerts Review

“[On a Pavilion concert] The concert was a real success and feedback from the local hosts and from the audience was very positive. [On a chruch concert] This was a welcoming environment for my students and they loved the church itself, as well as the village. The pastor and local church officials were very hospitable and welcoming and provided refreshments and lots of support.”

Accommodation Review

“An excellent destination and the location worked really well for us. The journey was not too long and the number of concert venues and possible excursions was good. Food was good, it was well suited to our students and there was always plenty of it.”

Transport Review

“Helpful, positive and friendly. We were very impressed with the drivers and coach company and would ask for them for the next tour that we book.”

5 stars

by Ben

Head of Music

Bedfordshire

Overall Review

“We had a brilliant time and it was very smooth thanks to good accommodation, excellent drivers and an outstanding tour manager. Not to mention the planning from Alahree and Sabine. The whole process was as easy as it was possible for it to be. This was my first tour in charge and I was initially concerned, but I would have no hesitation in taking further tours with Club Europe who have been amazing. The trip has energised the students and built memories for life.”

Accommodation Review

“It was even more beautiful than expected. The staff were friendly and helpful throughout.”

Rep Review

“Raffaella was outstanding. She worked so hard to ensure that it was a smooth trip for us. She helped us with every and any aspect we needed help with and she is a shining example of tour managers from your company. She was amazing and I cannot express in words how grateful I am to her.”

Transport Review

“The drivers could not have done more to make our trip easy, on time and enjoyable throughout.”

5 stars

by Anne

Party Leader

West Yorkshire

Overall Review

“Alahree and Sabine were great, always pleasant, helpful & courteous. A very successful and enjoyable tour.“

Concerts Review

“[On an outdoor concert] Beautiful garden & appreciative audience. The staff were very helpful & friendly. They provided water and gave us a lovely framed commemorative certificate. Lovely.”

Visits Review

“The guide around Cochem Castle was superb! Best I have ever seen. Very interesting and perfect for age range.”

Accommodation Review

“Lovely hostel. Great food, lovely rooms. Beautiful location with lots of room outside for activities & things for students to do.”

Rep Review

“Francesca was a valued member of the team. Involved in everything and a good sport. Perfect. Very easy to have around.”

Transport Review

“Coach great & drivers soon became valued members of the team. They joined in activities with us & came to concerts. Joined in the fun but maintained professional conduct throughout the tour. Really lovely guys.”

5 stars

by Jane

Head of Music

Kent

Overall Review

“Our kids are already counting the days until the next music tour!”

Concerts Review

“[On a pavilion concert] Excellent - very friendly and appreciative, and the students all got easter eggs! It was a real success, a really lovely venue.”

Visits Review

“Cochem Castle and Siegfried’s Mecanische Musikkabinett were both excellent, with really good tour guides - would recommend. The swimming pool in Traben-Trarbach was also very nice and a successful outing.”

Accommodation Review

“Excellent - so helpful and organised, and just right for our group. I would really recommend this place. There was a big room with a piano that we could use for rehearsals and evening entertainment, and the food was just right - self-service so kids got what they wanted.”

Transport Review

“Brilliant - so helpful and always friendly and accommodating.”

5 stars

by Eleni

Tour Leader

Nottingham

Overall Review

“All the employees I have spoken to were all very friendly, helpful, polite and patient. Anything that I asked was done, even adding a new student just a few days before the trip.”

Concerts Review

“[Church concert] It was a success. We had a bigger audience than expected. Staff were extremely friendly. There were posters outside the church and we were informed of two articles about the choir in their local newspaper.”

Accommodation Review

“The hostel was very suitable for young people. Location was very handy. Plenty of restaurants around the hostel.”

Transport Review

“The coach driver was very friendly, helped with anything needed and advised us well.”

5 stars

by Roland

Head of Music

Milton Keynes

Overall Review

“This tour was one of the very best tours I have led. The students at my school benefitted so much from the experience - many of them travelling abroad for the first time. When I am retired and sitting in the back garden, drinking tea with my slippers on, it will be a treasured memory and remind me of why I went into teaching and what a privilege it is to work with young people making music.”

Concerts Review

“My personal highlight was the performance at the church in Koblenz. The acoustics were superb and just to see the look on the students faces as they responded to the sound they produced sent a tingle down my spine. The audience responded with a standing ovation and on the way out put about 300 euros in the collection plate, which we donated to the church for allowing us to perform in such a lovely venue.”

5 stars

by Andy

Head of Music

Dorset

Overall Review

“Our rooms were great, the food very good and lots of it! The rehearsal room was a brilliant room and had amazing sound!”

Rep Review

“Victoria was involved in everything. She played a big part in making the tour successfuL.”

5 stars

by Christina

Music Teacher

Stevenage

Overall Review

“A thoroughly fulfilling, rewarding and enjoyable experience.”

Accommodation Review

“Absolutely fantastic! Provides everything needed at very competitive rates. Very neat and tidy. Enough facilities to keep students entertained. The astro field was a definite bonus. “

Rep Review

“Victoria was lovely. She is a very warm and friendly young lady. The students loved her and the four members of staff all agreed that we could not ask for any better. She went out of her way to communicate and play with the students. She was always available, approachable and friendly. She helped us set up, introduced the group and their performances and encouraged and congratulated the students, conveying messages from the audience and organisers about the success of performances.”

5 stars

by Roland

Head of Music

Milton Keynes

Overall Review

“It was superb - a beautiful area with excellent concert venues, lovely food and helpful staff.”

Accommodation Review

“It was excellent - a relaxed environment away from the town.”

5 stars

by Jennie

Head of Music

Cumbria

Overall Review

“Fantastic use of time; there was never a moment when I thought we were going to run out of time. Great venues, with decent audiences at each one. The acoustics in the Ringkirche were amazing, and the welcome we received at the church in Cramberg was incredible. Every member of the choir was given a yellow rose afterwards. All three venues gave us gifts.”

5 stars

by Kate

Head of Music

Epsom

Overall Review

“We had an excellent time with three very enjoyable concerts, a good range of activities and everything ran like clockwork.”

5 stars

by Kate

Head of Music

London

Overall Review

“Our tour to the Rhineland and Moselle Valleys was a huge success. I felt 100% confident in Club Europe’s maticulous planning. The concerts were well attended, the accommodation was clean, friendly and typically German, the food was delicious and the excursions were brilliant. I was amazed to see how much the students improved musically over the week and I can’t wait to use Club Europe for future tours. Thank you so much for everything.”

Accommodation Review

“It was so lovely. A sweet little hotel which was very friendly, clean and helpful. It was so much better than I expected.”

5 stars

by Matthew

Director of Music

Cambridge

Overall Review

“The tour was a terrific success. This is a lovely area, and it was great to visit three completely different churches and towns without spending hours on the coach. The enthusiasm of the audience reception was most heartening.”

5 stars

by John

Head of Centre

London

Overall Review

“Club Europe did us proud! Youth Hostel - perfect. Wolfgang - awesome! Concerts - good. The trips were a perfect mix for our kids. Loved the river cruise, and we could have stayed on that boat in the sunshine all day. I couldn’t speak more highly of the Club Europe team, particularly of Hannah, Sabine and Wolfgang, who did so much to make our tour a success. I’ve so far only had positive feedback from all the parents. Thank-you so much! Club Europe are clearly experienced, positive people. Feels like a good team.”

5 stars

by Tara

Head of Music

Oxfordshire

Overall Review

“Very friendly and helpful tour guide and coach drivers. Overall a very successful tour. The children loved it and so did I!”

5 stars

by Matt

party leader

Hampshire

Overall Review

Hannah was excellent – Very efficient and ensured all had been taken care off. Sabine was also excellent – I met her on a previous tour and she completely understood what I was aiming for. All deadlines I felt were met with plenty of time. Great choices of  concert venuesfor our groups! I mention team a lot but it is important from every stance within these tours. Hannah, Sabine, Raffa and the bus drivers made the best team.

Concerts Review

[On a church concert] Good amount with an enthusiastic audience. The highlight was the audience wanting more when we had run out of pieces! [On a park concert] Brilliant venue and acoustics. Perfect. Great front and back stage

Visits Review

Brilliant choice and fitted well.  A well balanced programme with good timings planned.

Accommodation Review

Suited the group. Good and safe accommodation. Accommodation fitted our needs and provided fit for purpose. The rehearsal room provided a great meeting point.

Rep Review

Raffaella was brilliant start to finish. Taking care of all details. Became part of the team and was great to work with. Fully engaged with the students and the students felt she was part of our team. Made sure all was organised before and after the concerts. Brilliant effort. Exactly what I wanted and hoped for!

Transport Review

Both drivers great throughout! Both excellent and became part of the team! Have had on previous tours! Brilliant as always! Great drivers and great with the students.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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