We have updated our Covid Promise following the positive updates given by the Department for Education. This is our commitment to working with all our schools - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.
Despite our best efforts, the school travel industry has been unable to secure insurance to cover against non-FCDO issues, such as the current Department for Education (DfE) ban on international trips, local lockdowns etc. Although no commercial insurer will provide this cover, we believe that schemes such as RPA and some school insurers may continue to cover these eventualities. In any event, it is our pledge to ensure that, if any DfE restrictions are in place that could disrupt your trip, we will work to either postpone your tour to a later date or issue you with as much refund as we are able to secure from our suppliers. This has been our approach throughout the pandemic and we believe we have acted in the best interests of our clients to deliver a solution that is fair.
Our tailored Promise fits around your group offering new flexible terms and is offered to both booked and prospective clients, as we see no reason to distinguish:
In short, our commitment is to work with you to give you the best service for your school.
Please email our MD, Tim Johnson to discuss any aspect of your trip to ensure you and your finance team are happy with the protection we can offer.
We are proud to be a small family-run company offering a ‘never let you down’ personal service to everyone who travels with us.
Despite the huge challenges Covid presents, we see no reason to change now! In the height of the pandemic we were one of the few travel companies to - where it was possible - issue full refunds. We contacted all our clients quickly and worked with them individually to ensure the best possible outcome for their school; whether this was a full refund, a deferral or cancellation of their tour.
We fully intend to continue to treat all our clients in the same honest and honourable way we have always done.
We are learning how to overcome the practical challenges posed by Covid-19 and have worked closely with the School Travel Forum (of which we are founder members) to develop a comprehensive Covid-19 standards safety document - In Safe Hands.
This outlines the protocols needed to be put in place by schools and all STF tour providers to ensure pupils and teachers can travel with confidence when the time is right.
Our team is also taking part in ongoing Covid safety training through the STF.
Please get in touch if you’d like us to email you a copy of this document.
Some of our new safety measures will include:
Safety on your coach tour:
Safety on your trip:
We will ensure that all the restaurants, educational and activity centres, museums, galleries and performing venues we use will have the most up-to-date Covid safety procedures in place.
We hope our Promise gives you the reassurance you need. If you still have questions, we'd be happy to talk to you. Please email firstname.lastname@example.org to arrange a convenient time.
Outstanding customer service. As always, our tour experience with Club Europe was first class and they exceeded our expectations, as they do year on year!
Kevin, Party Leader, Surrey
We had a really informative team at Club Europe who are happy to help with any query. Our trip, in one word: Phenomenal!
Sarah Whitbread, Party leader, London