DestinationsFreephone: 0800 496 4996
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- About us
- Club Europe's Experience
- What makes us different?
- Frequently Asked Questions
- Who tours with us?
- Top tips for first time tourers
- Meet the team
- My Club Europe
- Our Commitment to Sustainability
- Safety and Support
- Total Support and Financial Security
- School Travel Forum
- Safety Management and Risk Assessments
- Travel Advice and Insurance
Back to resort
by Robert
music teacher
Warwickshire
Overall Review
Alahree was excellent – very professional, efficient and communicative. Made the experience very easy and managed to answer any questions I had. She was proactive in suggesting suitable locations etc, as well as providing insights such as the Anglo-Austrian Society bursaries. Sabine was also excellent – very professional, efficient and communicative. Made the experience very easy and managed to answer any questions I had. It was a great experience for our musicians – developing their performance skills and building good relationships. A truly unforgettable tour with many wonderful experiences and memories. We would confidently recommend this company and this tour to any other school looking to give their students a phenomenal life experience.
Concerts Review
[On a bandstand concert] Many people stopped to watch us for both halves – lots of videoing and appreciative applause. Brilliant performing space – versatile space with adequate space to change in the room behind. The bandstand itself was great – large enough for nearly any ensemble. We had a full 42-piece symphony orchestra (including percussion), and choir all on the stage at the same time! [On an outdoor concert] A great venue – wonderful views and very visible and audible audience. A great send off [for our tour] in a beautifully scenic venue.
Accommodation Review
Excellent – perfect for a fairly large school group - With excellent views and outdoor space for the students to relax in during free time.
Transport Review
Excellent – very courteous and friendly. Bob & Neil were fantastic and a pleasure to have along with us. The coach company went above and beyond to ensure the trip was a success, and their problem solving when situations arose was exemplary, allowing staff and students to feel calm and at ease at all times.
by Andrew O'Brien
Director of Music, Haileybury College
Hertfordshire
Overall Review
It was lovely thank you. The kids are buzzing and had so much fun. Accommodation was great and the owner is so lovely. Lots of sweet touches and kindness shown. Alahree was brilliant as ever. I feel comfortable with Club Europe.
Concerts Review
[On a church concert ] Standing ovation and lovely people. Felt so welcome.
Accommodation Review
Staff are lovely and the owner was very kind. Treats for kids and staff! Excellent hospitality! Thank you drinks for all staff on the last night.
Rep Review
We enjoyed Maria's company. We were in safe hands!
by Karen
Conductor
West Sussex
Overall Review
"Alahree was my first contact with Club Europe when I phoned to enquire and get a quote. Brilliant from the outset and remained to be a contact through the whole process. Sabine was marvellous! Very helpful and always prompt in dealing with queries or returning emails / calls. I like the portal and the notifications that documents have been uploaded. Having used several tour companies over previous years, you proved to be the most efficient. Fantastic organisation and staff! Thank you for all your hard work. It really was a brilliant tour and your organisation in the run up was great."
Visits Review
"[On an outdoor concert] Great venue. Plenty of space and good acoustic. A great start to the tour. Highlight was someone giving us a 100 euro note!!"
Accommodation Review
"Very suitable. Kids loved it."
Rep Review
"Ian was brilliant! Was part of the staff team for the week and was always one step ahead of me sorting things out. I’ve been used to having to do it all on tour so was great having someone on hand 24/7. I had a bit more of a relaxing tour! Really took the stress out of the tour."
Transport Review
"Brilliant drivers. Had a great week with them and would happily have them again on future tours. Hopefully they will be available!"
by Collette
Teacher of Music
Hertfordshire
Overall Review
“Alahree was excellent – very helpful. Kept us informed of all details and the gentle reminders were very helpful. Sabine was wonderful – a great programme was put together and the itinerary and concerts were great. Excellent communication. We have toured with Club Europe for over 20 years and once again, we were delighted with the support we were given whilst planning our recent Salzburg tour.”
Visits Review
“Excellent – they were better than we expected. We were so impressed by the salt mines, trick water gardens and in fact all of the excursions.”
Accommodation Review
“Excellent youth hostel. Great facilities. Exceeded expectations. Beautiful location at the foot of the slopes.”
Rep Review
“Vivian was excellent and ensured that we had a smooth-running tour. She was able to take our experience on board also and we worked well together.”
Transport Review
“Excellent – so positive about our musicians. They came to all our concerts and couldn’t have done more to help us pack away.”
by Ben
Head of Music
Bedfordshire
Overall Review
“The students had a trip which they will remember for a lifetime and the opportunity to perform in those amazing places brought them closer together as a group.”
Accommodation Review
“The best place to take students. Quiet, beautiful, clean and safe.”
Rep Review
“Andrea was central to the success of this tour. She became very quickly part of the team. She was efficient, supportive and thoughtful and she join in with all aspects of the tour. The students got on very well with her and every aspect of the tour was sorted, often before being asked about. I cannot recommend her highly enough.”
Transport Review
“They were very supportive and helpful throughout. In particular Dave was brilliant.”
by Paul
Director of Music
Kent
Overall Review
“I was impressed with the planning stages – looking at the various concert possibilities and discussing the various excursions. Also, hugely impressed that Tim e-mailed me directly when any terrorist attack in Europe happened, bringing enormous reassurance and a sense of musical family to what we were doing – thank you! Club Europe provided us with a first class concert tour to Austria that catered for every taste and need – a truly remarkable company with superb core values. THANK YOU CLUB EUROPE.”
Accommodation Review
“FANTASTIC locality – really beautiful. The rooms were ALL stunning and the food was BRILLIANT!”
Rep Review
“Sebastian looked after us all with diligence and professionalism. He was truly brilliant and worked incredibly hard for us.”
Transport Review
“WOW!!! I have NEVER met such utterly stunning coach drivers in all my working career – and I have done LOTS of concert touring. They were BOTH brilliant fun and MADE our tour complete!!! Please contact them both and say a huge WOW and THANK YOU! They truly enhanced our concert tour experience and they were lovely people who went the extra mile. THANK YOU THANK YOU THANK YOU.”
by Gemma
Party Leader
Sussex
Overall Review
“Lucy was excellent and efficient as ever, understands the needs of the group and very easy to work with and Sabine was really supportive and thorough. It was a fantastic musical and cultural experience for the students. It turned out to be a great tour and everyone really enjoyed the experience.”
Concerts Review
“[On an outdoor concert] It was great venue for a group. The welcome was excellent, the setting was really beautiful and the acoustics great.”
Accommodation Review
“Very suitable for a group of our size and the students loved the food and provision for sports etc. Great place. Accommodation very accommodating.”
Transport Review
“Excellent, they were all great. We had a great working relationship with them.”
by Maureen
Party Leader
London
Overall Review
“The highlight for our students was performing in the four concert venues particularly the Mirabell Gardens where we had a huge and very appreciative audience. Thank you to all staff of Club Europe for once again providing our students with wonderful experiences and musical memories.”
Visits Review
“The Tyrolean evening was a great success. The students had an amazing experience playing the alpenhorn and the hand bells. “
Accommodation Review
“Great venue with lots of facilities for our students.”
Rep Review
“Frederik was very good company throughout, communicated well to both staff and pupils and followed up all queries and ensured everything ran smoothly thus contributing considerably to the success of our tour.”
by Tim
Head of Music
West Midlands
Overall Review
“Great, we’ve built a great relationship with Alahree over many years. Another great tour!”
Accommodation Review
“Really quiet and safe, better than expected. Brilliant new building. Super location.”
Rep Review
“Tom was excellent and worked hard to do his best for us and we all made a very good team. He made things go very smoothly, was very helpful and nothing was too much trouble.”
Transport Review
“Really helpful - one of the best set of driver’s we’ve had on tour.”
by George
Head of Music
Portsmouth
Overall Review
“I feel like I owe Hannah a great deal for bending over backwards to accommodate our small group. Every message and concern was dealt with quickly, cheerfully, and efficiently. The tour was a new and valuable learning experience for me and an unforgettable life event for the pupils.”
Visits Review
“Hohenwerfen Castle was delightful. Such a beautiful place in beautiful surroundings.”
Accommodation Review
“What a beautiful location. The facilities were excellent, absolutely no complaints from any of the pupils. We enjoyed the trampolines and table football that were offered.”
Transport Review
“Markus was professional and friendly. He went beyond the call of duty several times.”
by Chris
Head of Music
Worcestershire
Overall Review
“I love the personal approach with all the staff at Club Europe. I feel I know Alahree, Sabine and Tim fairly well now and, more importantly they know us and ours needs. Another brilliant tour from Club Europe, students can’t wait for the next one.”
Accommodation Review
“This was a great place to stay. Very friendly, great food, great rooms, easy to patrol at night. Treated staff especially well - we were given Snaps on the first night and a chocolate gift when we left.”
Rep Review
“Manuela was brilliant and became the smooth link between venues and excursions that we needed. Made for a slick tour. She didn’t need prompting for anything and was always eager to explain Austrian facts and ways.”
by William
Director of Music
London
Overall Review
“[On a church concert] Beautiful. The perfect venue for choral music. A very successful concert. Full church with appreciative audience.”
Accommodation Review
“From the tour operatives to the kitchen staff, everyone was extraordinarily helpful and accommodating. Above and beyond the hostel had excellent facilities and rooms from football, volleyball courts, table tennis table to computer facilities and the swimming pool down the road.”
by Martin
Music Teacher
Leeds
Overall Review
“The tour was fantastic! The youth hostel was very accommodating, the coach company was also super. The venues were all v good. Marcus, the rep, was one of the best I have worked with.”
by Jenna
Director of Music
Coventry
Overall Review
"It took the stress out of a foreign tour. Great to have worked with you again."
Concerts Review
"[On a Spa centre concert] Big success. Audience very receptive. It worked very well for our choir, and seemed well publicised and organised."
Accommodation Review
“Great hostel: friendly owner and wife, very professional manageress, good food, great facilities, lovely setting and amazing views.”
by Allison
Head of Music
Essex
Overall Review
"We had an amazing tour to Austria. Club Europe listened to all of our needs and tried to accommodate them in our tour and as a result staff and pupils alike had a great time with many of the pupils saying it was one of the best memories they had of their time at school. The pupils enjoyed performing in the three concerts we gave and had fun in participating in the excursions which were arranged, some of which were brand new experiences for the pupils. Our rep, coach drivers and accomodation staff were all brilliant and ensured that our time away was both comfortable and enjoyable. We all had a great time and found it difficult to say goodbye at the end."
Rep Review
"Fred was an amazing rep, he was great at interacting with the pupils and staff alike. We were able to trust him implicitly with organising our party at the concerts and excursions. He was actively involved with our tour throughout and was able to assist our needs. I am so grateful that he was our assigned rep during this tour."
Club Europe Privacy Notice – Protecting your privacy
Introduction
Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
We will never share your data with a third party for marketing purposes; it’s not how we work.
1. What is personal data
Personal data refers to information about you, and from which you could be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more personal data which require a higher level of protection.
2. Who does what
Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.
3. Legal basis explained
The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-
Consent
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive our marketing updates.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.
Legitimate interest
Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.
For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.
We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.
You will have the right to unsubscribe at any time and we will respect your preferences.
4. What sort of personal data do we collect?
We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.
Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.
We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.
5. Cookies
Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.
If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.
6. Who do we share your personal data with?
In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.
In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
We may share your personal data with marketing agencies to improve our products and services.
We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.
Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.
8. How do we protect your personal data?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.
We regularly monitor our system for possible vulnerabilities and attacks.
9. What are your rights over your personal data?
You have more rights now than ever before and here is an overview of your different rights
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk
To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
10. About our re-marketing campaign
We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.
11. If you live outside the UK
As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.
Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.
12. Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
13. Further Information
If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.
Updated 12th May 2018