My Club Europe Login
5 stars

by Martin

party leader

Leeds

Overall Review

I have worked wit Hannah on tours since our very first one in 2007, never any issue – everthing just works! Thank you Hannah! Communication [with Isabel] was prompt and efficient – thank you! This year we got rooming and the itinerary very quickly – liked all the excursions being pre-paid. Club Europe provided us the platform to give our students an unforgettable tour, that many of them had never experienced before.

Concerts Review

[On performing in a town square] The concert was fantastic, our first of the tour and gave our young musicians a taste of performing abroad. [On performing an outdoor concert ] This venue has a great atmosphere, we would want to return here again! The local tourist office provided a van to move equipment to the venue and drinks were provided in the youth hostel – this was a lovely touch and most appreciated. A local person was on hand to control microphones and sound. [On a concert in a hall ] This was our best concert and the audience was fantastic! Following the concert we walked to the Menin Gate and sang a version of In Flanders Field, a very poignant moment that students will not forget.

Accommodation Review

A good location in a lovely region – well located. Staff were very helpful – especially Sandra in the Kitchen, excellent food and we were well looked after.

Rep Review

Justine was BRILLANT!!!! We could not fault her. She worked with the staff, students and coach driver very well. She sorted everything! She sorted all of the little things that would have given us a headache! Could not ask for anymore.  She was an integral part of our tour success – thank you!

Transport Review

Dick was a part of our team – nothing was too much trouble. He was totally professional with his role – amazing driver.  We have had this coach company before and we had high expectations and these were met – the coach had hot water, and a toilet. The seats were comfortable. No issues.  A student left their mobile phone on the coach. The following day the phone was found. Dick was on a run to Manchester airport and upon his return stopped at a local motorway junction to hand over the phone – what can I say – 1st class service!

5 stars

by Darren Roberts

Music Teacher, Mount Bay Academy

Cornwall

Overall Review

Alahree was absolutely amazing from the first conversation we had, supportive and helpful and crucially really bought into my vision what we wanted to do. Nothing was ever too much trouble. Isabel was equally amazing. She was always available to chat and made everything really easy. In fact everyone I dealt with at Club Europe was amazing. The Club Europe experience was absolutely perfect. Other than getting married, our Club Europe tour is the best thing I’ve ever done in my life. It was huge as a learning experience for our students. It was truly life changing for the young people and the staff.  It’s made the group we took into an unbreakable family and has had the most profound effect on the confidence of every single one of them. 

Concerts Review

[On a beach club concert ] I think that was probably the best gig we had ever done and our young people constantly still talk about that night. The whole show was a highlight but the last song Eggshells starting up while the sunset streamed in the window was pure magic. I would walk to The Hague from here to get the chance to live that show again. It was exactly why we did the tour in the first place. [On a concert in a school ] Great, outdoor show with a big stage space. Huge success. The highlight for me was after our show when the school performed their “school song” for us, which basically turned into a full on rave. Amazing.

Visits Review

In particular the museum speelklok was absolutely brilliant and all our young people loved it. On the final evening we did an extra gig at our accommodation which was brilliant.

Accommodation Review

Ideal. Great place to be just in town and easy to get everywhere. It’s the nicest hostel I’ve ever been in. Really amazing. It was right in town but off the main square enough that it was quiet. Perfect. The communal space was perfect and no one minded us all hanging out with guitars practising. The conference room we used for full rehearsals and gear storage was also ideal.

Rep Review

Honestly I can’t speak highly enough of Josh. He learned everyone’s names in about ten minutes and from that point on was just one of the gang. Josh did so much more than I ever expected and the whole process was made enjoyable for me because Josh carried all the stress. He has become part of the Qube Records family, and in fact he is visiting school this week to see everyone! I’ve never met anyone like him and we’ve become firm friends. Top top man.

Transport Review

Faultless. Brilliant. They were part of the group, came bowling with us and were truly in the gang.

5 stars

by Darren Roberts

Music and Performance Development Manager, Mounts Bay Academy

Cornwall

Overall Review

I can't even put into words how amazing it was.It was one of the best weeks of my whole life. I cannot thank you enough for your support, hard work and patience in helping me realise that dream because I promise you it was a massively positive, life changing event for all 27 of those young people. It was just perfect.

5 stars

by Lizzie

Head of Music

West Sussex

Overall Review

“Really felt like our itinerary was bespoke to our group and you listened and made changes where we wanted them. Brilliant from start to finish! Thank you for all your hard work and support, we really enjoyed our first music tour.”

Concerts Review

“[On a concert in a square] Brilliant- really exciting to have a proper stage, the students were impressed by this and it made it feel more real/important!”

Accommodation Review

“Perfect location - the staff were helpful and friendly and the hostel was modern and the students seemed to like it.”

Rep Review

“Daniel was brilliant, made the tour so much easier, less stressful, made everything run smoothly. The students really loved him and were sad to see him go. He really was part of the team by the end of our trip.”

Transport Review

“Comfortable coach, good AC, DVD player was a hit. Coach drivers didn’t mind our impromptu choir rehearsals on the coach!”

5 stars

by Karen

Director of Music

Hertfordshire

Overall Review

“Excellent communications throughout. A fantastic few days performing in super venues.”

Visits Review

“The students really enjoyed the mini golf. The castle and the citadel were just very short visits but the views were enjoyed by all.”

Accommodation Review

“Beautiful town. The staff were very helpful. Excellent food.”

Transport Review

“We would love to keep with this company again if possible and the drivers. Ray’s experience of European travel gave us a very professional and reliable service. The students really liked both drivers too.”

5 stars

by Matt

Head of Music

Hampshire

Overall Review

“Alahree and Sabine were excellent as usual. It is great being able to talk things through and really be listened to. Brilliant.”

Accommodation Review

“It was ideal for the pupils, the rooms were clean, modern and simple. It was great to have a meeting room that we could use as we wish and the foyer with table tennis and table football was particularly appreciated by the pupils. The staff were excellent particularly the hotel manager. She was helpful approachable and related well with the pupils. She was also very flexible about eating times.”

Rep Review

“Caroline was truly marvellous. She made an invaluable contribution. She related well with the pupils and they all really liked her.”

Transport Review

“The drivers were great, full of jokes and humour and always helpful and thinking ahead about what we needed to do. They really were excellent. I always say that the coach drivers make or break a tour and they really did make the tour very successful.”

5 stars

by Jock

Head of Music

Hampshire

Overall Review

“We concern ourselves with the music and having a good time - Club Europe do the rest.”

Rep Review

“Isabel was superb. She effectively became an extra adult to my staff team when needed. Handled all details - we just needed to concern ourselves with the music.”

5 stars

by Sarah

Party Leader

Essex

Overall Review

“Both students and staff thoroughly enjoyed the trip. I would definitely recommend Namur for young musicians. This was the seventh tour our school has taken with Club Europe. They are excellent at what they do and extremely patient. I wouldn’t want to trust myself and 40 teenagers with another company. A well organised and highly enjoyable trip made easy.”

Visits Review

“The highlight of our Space Centre tour must have been the walking on the moon experience which everybody loved. The river cruise was relaxing and calm in a lovely setting and everybody loved the theme park.”

Accommodation Review

“The accommodation was very pleasant and staff keen to help where they could. The location was well suited for us, far enough outside the town centre to be quiet but also within a comfortable walking distance.”

Rep Review

“Hannah worked extremely well with both staff and coach drivers. She knew exactly what was happening at all times as well as socialising well. She made sure that everything was easy. Wherever we went she was there to speak with organisers - an extra pair of hands with concerts and she joined in all aspects of the tour.”

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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