My Club Europe Login
5 stars

by Tatyana

Head of Music

London

Overall Review

We had an exceptional experience with the organizers of our school choir trip to Prague! Both the UK and Prague teams provided top-notch service and care, ensuring that every detail was covered and that we felt looked after at every stage of our journey. The hotel accommodations were comfortable and ideally located, with fantastic food options that the entire group enjoyed. Our performance venues were well-selected and added a special atmosphere to each event. The local guide was excellent—knowledgeable, friendly, and wonderfully attentive to our group’s needs. This was our third time working with this team, and once again, they delivered beyond expectations. We couldn’t have asked for a better-organized, more memorable tour!

5 stars

by Elsabe

Director of Music

South Africa

Overall Review

Excellent! Lucy responded quickly and effeciently and was always helpful. Sabine (our Operations Manager) was fantastic; she designed a wonderful itinerary, communicated effectively, was helpful and her arrangements for us were brilliant, everything ran smoothly. The itinerary planning was impressive and the accounts/finances department most efficient. I am so incredibly grateful to Lucy and Sabine, the tour was brilliant and we had the most wonderful time. It was heart warming to see the audience response to our performances. Even audience members who didn’t understand much of what we were saying, were in tears by the end of the performance!  Efficient, professional company delivering a unique and bespoke service. Club Europe is so easy to work with; you are so efficient, patient and professional, it was a pleasure.

Concerts Review

[On a concert in a church] Acoustics were excellent. Performance group included acting, singing, dancing, instrumental ensemble and choral singing. [On a concert in a community hall] The audience was wonderful, their response really positive, we had the mayor at our event and some guests from their council. We felt very flattered!

Transport Review

Excellent, very happy.

5 stars

by Helen Davies

Head of Music and Performing Arts

St. Christopher's CE High School, Lancashire

Overall Review

I cannot really express in words adequately enough how fantastic Lucy is, and has been for the last however many years! Sabine has been excellent as ever and again, as with Lucy, she puts up with me and copes with all my demands and last minute changes ​​​​​​. All paperwork was very clear, organised and all lines of communication super. From the initial ideas and discussion, through the planning stages to the tour itself the whole team are absolutely superb. Communication is excellent and our wishes are always taken into consideration and acted upon. The concert venues were superb and it was obvious they had been well publicised. Always an excellent experience to tour with you! A really good, successful tour which was described by the students for whom this was their fifth tour as ‘the best tour ever!’

Concerts Review

[On perfoming outside a chruch  Perfect venue, lovely steps for the choirs to stand on, great acoustic and a huge, fabulous appreciative audience. Huge success and the organiser was very happy indeed! The choirs performed amazingly well – especially the Senior Vocals Girls Choir. A special concert indeed! Well organised, well publicised, huge and appreciative audience who were moved to tears by the singing. [On performing in a museum of music] Absolutely super! The venue was amazing and the ability to hire the grand piano at the last minute was great! Lovely large open space allowing us to place the band towards the back and the choirs in front. Really helpful staff and the agents son was superb in helping set up and sorting out any issues. A tremendous success. A standing ovation at the end and several encores required. The audience loved it!

Accommodation Review

The hotel was perfect for a school group and the accommodation was clean, students were not packed too tightly into the rooms, the staff rooms were situated with the student rooms and there were staff on every floor.  Perfect location and ideal for a music group. We used the instrument storage room for rehearsals as well. It was big enough and situated out of the way so perfect.

Rep Review

Helena was uber efficient and very helpful indeed. She was delightful and always gave really good solid advice.  Above and beyond what was expected, Helena was excellent. Her help as tour Manager was invaluable to me. Absolutely key to the success of the tour.

Transport Review

Very professional at all times. Exemplary.

5 stars

by Matthew

Party Leader

Merseyside

Overall Review

Hannah was fantastic as always. Extremely efficient, thorough, professional and patient. Sabine was extremely helpful and thorough with all of my requests. She left no stone unturned to provide us with an unforgettable tour. Our chamber choir tour to Prague is something that we will never forget (from our year 7s right up to staff) – probably for the rest of our lives. Thank you.

Concerts Review

[On a concert in a cathedral] The most significant Church/cathedral in the Czech Republic – of course we’d like to return! [On an outdoor concert] A beautiful outdoor garden performance – very informal. No acoustics but it was so intimate and quiet – a beautiful moment. [On a concert in a museum] The best acoustic of the tour – it was awesome, especially for our choir. It felt like the clouds of Heaven itself has parted and a choir of angels descended. This venue was one of the highlights of the tour because of the acoustic and appreciative audience. It was honestly a special moment for me, our girls and their visiting families. [On a concert in a church] A beautiful church, lovely acoustic, great location, appreciative and knowledgeable audience.

Accommodation Review

Prague was a fantastic destination, especially for choirs. It was perfect for groups. The buffet food at breakfast and dinner was excellent and very tasty.

Rep Review

During a busy tour, Jitka helped us move seamlessly through Prague and into venues without a single hiccup. She was fantastic – almost too good at times when she would talk the girls through the next day before I even got a chance to have a chat with them. Couldn’t have done it without her – extremely pleasant and helpful.

5 stars

by Louise

Party Leader

North Yorkshire

Overall Review

It is very strange because although I haven’t spoken to Alahree [their Account Manager] in person, she feels like a friend through email. Very quick to respond, always helpful nothing is too much trouble to sort out. Similarly Sabine [their Operations Manager] has been patient, helpful and kind. Overall: Great company to use. I really like the fact accommodation is of a good quality when my staff and myself are giving up our holiday it is nice to know we have somewhere comfortable to stay.

Accommodation Review

A good standard of hotel for all. The food was varied and plentiful. The rooms were clean and spacious. The staff were very helpful and attentive. We also felt very secure/safe due to the security staff on duty walking the corridors.

Transport Review

All the drivers who were involved were great, but Steve and Dave were lovely people, nothing was too much trouble. Couldn’t fault them, best we have had.

5 stars

by Yusra

Party Leader

Abu Dhabi

Overall Review

“Thank you so much for all the effort you put in to make this trip possible for us. Everyone had a wonderful time and I am sure the kids will take away a lot from this experience. The tour operators working with us were wonderful making every little bit of the trip enjoyable for us. It was a very well-planned trip and we were very pleased with everything Club Europe did for us. We were very impressed with the attention to detail and how responsiveness everyone was to all of our needs.”

Rep Review

“Both our tour managers were wonderful. Jitka was great. She was very informative and the students really appreciated her tours and Karin was really professional and very helpful.”

5 stars

by Jane

Head of Music

Kent

Overall Review

“We had a great time! Everything went really well. Thank you so much once again for a brilliant tour. The students have all had the most amazing time.”

Concerts Review

“The concerts were great! We’ve never had such good audiences. All of the venues were lovely, with perfect performance spaces and good acoustics. The agency that organised the concerts was super-efficient. We were really pleased with all three concerts, and had a great time.”

Visits Review

“The excursions were all excellent. We LOVED TEP-Faktor! What a brilliant place. It was such fun, and everybody had an absolutely amazing time. The river cruise was great too, and the food was lovely. The walking tour of Prague was perfect. AquaPalace was very much appreciated by students, who loved all the flumes/wave machines.”

Accommodation Review

“The hotel was great. They went out of their way to cater for our vegan even though the Czechs really don’t get veganism. The rooms were perfect and the bar was open all night(!)”

Rep Review

“Our tour manager Alena was superb. She was friendly and super-efficient, even organising a place for us all to have lunch on Friday that was absolutely perfect. She gets 10/10 and was an absolute pleasure to work with. “

Transport Review

“The coach was excellent and our drivers Gareth and Glen were fantastic - helpful, friendly and fun (and really good drivers). The feeder drivers were great too. The coach itself was very modern and we were all very excited to find that it had phone charging points! “

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

Request a Quote

Required
Required
Required
Required
Required
Required

Destination of interest *

Required

Departure date *

Required

Specific details that will help us create your perfect school music tour:

I agree to the terms set out in Club Europe’s Privacy Notice.
You must agree to Club Europe’s Privacy Notice in order to make an enquiry.

Please complete the following simple maths question*