5 stars

by Jonathan

Director of Music

Hampshire

Overall Review

Hannah and Alberto were excellent – always able to help and Alberto had great local knowledge. A memorable tour.

Concerts Review

[On an outdoor concert] A great success. Large, enthusiastic audience and great hosts. Unbelievably good buffet beforehand.  So good…! [On a concert in a square]  A fantastic, very memorable concert.

Accommodation Review

Excellent. The staff  were amazing. They would do anything to help us. So much amazing food!

Rep Review

Giulia was excellent and made a very positive contribution to the tour.

Transport Review

Excellent.

5 stars

by Karen

conductor

West Sussex

Overall Review

Alahree and Alberto were excellent. All organised efficiently.. The standard of the band and their team work improved over the tour. I also had a number of little ones who managed their first long trip away from home and loved it. Yet another amazing trip with excellent venues and organisation.

Concerts Review

[On a church concert] Concert was very successful. They hosted us beautifully, providing a buffet tea on arrival and refreshments and wine after. Highlight would have to be the homemade Italian wine which they used to teach the staff Italian drinking games! We were also presented with a case of wine to bring home.[On a concert in a square]  Fantastic venue for both location and audience. Just beautiful and a perfect end to a great week. This is our kind of venue!

Visits Review

Water park was definitely a good day! The kids enjoyed their downtime and particularly liked having time in the hotel pool.

Accommodation Review

Hotel was well placed to get to all venues. The new pool was a nice addition! Good facilities for a school group. All staff were lovely and extremely helpful. We did a short rehearsal / concert run in the café area and the hotel staff listened whilst they had their breakfast.

Rep Review

Tamari got on well with all the kids and spent a lot of time with us. She helped in many ways in the set up of the concerts and always gave us a good Italian introduction to our audience. She went above and beyond. I'd give her 6 out of 5 - if that’s allowed!

Transport Review

It was wonderful to have Nick again. He was fantastic and had an excellent rapport with the staff and kids.

5 stars

by Emma

Head of Music

Bexley, Kent

Overall Review

Alahree kept me informed every step of the way and I appreciated her efforts from start to end! There was nothing that was too much for Alberto - he was able to prepare a suitable itinerary to fit with our group’s needs and was always only a phone call away should we have needed anything. From beginning to end, it's an enjoyable experience to go on a Club Europe tour!

Concerts Review

[On an outdoor concert] Brilliant - with the use of a stage and tech team, it was a relatively easy set up. It drew in a large crowd. 

Accommodation Review

Ideally situated for Gardaland and lake-side locations.

Rep Review

Every step of the way Nino was in control and nothing was too much to ask of her. Communicated with concert leads and problem solved where required. Nino helped us navigate our way through the itinerary well and suggested solutions if there were any issues

Transport Review

Overall, pleasant and polite.

5 stars

by Robert

Party Leader

East Sussex

Overall Review

Very well organised, supportive staff and an outstanding tour manager who made the trip a great experience for all. Alahree was excellent and always helpful and Alberto was always clear about arrangements. The levels of communication were excellent.

Accommodation Review

The hotel was very well situated for Venice and the areas where we visited. Staff were always excellent and helpful.

Rep Review

Excellent in all respects – Josh was brilliant. He helped in every respect – translating, smoothing the process, organised things.He was outstanding.

Transport Review

Always helpful and cheerful.

5 stars

by Ed

Party Leader

Surrey

Overall Review

Hannah was fantastic from the very start and was in regular contact throughout the whole organisation of the tour. Alberto was also great and he was patient as I had a number of questions throughout the planning of the tour. The tour had the wow factor and as it was my first time leading a group abroad I was so pleased we went with Club Europe as they are professional and put my at ease from day 1.

Concerts Review

[On a concert in a villa] Yes. It was a beautiful venue for our first concert and the buildings and gardens were amazing.

Accommodation Review

Fantastic location with stunning views.

Rep Review

Elena’s contribution was outstanding and I would highly recommended her. She was very friendly and communicated with the students very well.

5 stars

by Helle

Head of Music

Leicestershire

Overall Review

“Venice is a fabulous city steeped in musical history and a music tour to this destination is definitely a good choice. Great weather and very good venues with large audiences made this a successful tour.”

Concerts Review

“[On a concert at a villa] The audience was very appreciative and clearly really enjoyed it. Nice that the audience was so close to the performers, the students then really felt their enthusiasm and also saw them taking photos and filming it which made them feel special. It was also special to be introduced to the mayor of Dolo who did an opening speech before the performance commenced.”

Accommodation Review

“Lido is a good resort for students to stay in as it seems very safe and students can easily go off themselves in small groups during the daytime and evening. Venice is a great city to visit. The location is excellent. The family-run hotel had a welcoming feel and they kept the bar/pizzeria open at our request when we returned late after concerts. “

Transport Review

“The coach was excellent. It was the newest of the coaches in their fleet (the 2013 plate). It had 55 seats, loads of luggage space and lots of leg room. Excellent entertainment system, easy to view the numerous screens for the DVD player. “

5 stars

by Maureen

Party Leader

London

Overall Review

“Our Tour to Venice was just brilliant. Fantastic hotel, fabulous food, amazing excursions and, of course, memorable musical experiences.”

Concerts Review

“[On a villa concert] Brilliant accoustic. Fabulous venue.”

Accommodation Review

“Excellent hotel and fabulous food. Great location.”

Rep Review

“Ducchio’s contribution to the success of the tour was fantastic. He always went the extra mile to ensure that everything ran smoothly.”

5 stars

by Jon

Party Leader

Essex

Overall Review

“I felt I received a very personal experience throughout. Alberto was very attentive, and his attention to detail (concert venues in particular) was excellent. The two of us worked together to produce a fantastic programme for the students. It was an unforgettable experience made that much more enjoyable due to the professional, friendly staff that work so closely with you to ensure your tour is personalised to your needs and requirements.”

Concerts Review

“[On a courtyard concert] We were made to feel very welcome throughout the course of the evening. The venue were organised to receive us. We had our own dressing room that had been allocated to us and food and refreshments were provided. The facilities were fantastic, they provided a PA system accompanied by technicians to take care of sound. The performance platform was well lit and the acoustic was fantastic for choirs and vocal groups. [On a villa concert] The concert at the Villa was a huge success. It was a beautiful, ornate room that provided a fantastic setting for our second concert. The room we performed in was long and narrow and having an audience size of between 50-100 suited it perfectly. “

Rep Review

“Alessandra was attentive, organised, friendly and extremely helpful in all situations.”

5 stars

by Sandra

Party Leader

Taunton

Overall Review

“Perfect! An amazing experience for everyone. The timings were absolutely perfect and the excursions to Burano, Murano and to the opera in Verona were magical.”

5 stars

by Fiona

Director of Music

West Yorkshire

Overall Review

“We got back late last night after the most magnificent choir tour. There were so many memorable experiences that I don’t know quite where to begin, but singing in St Mark’s on Sunday was one of the most exciting, inspiring and fulfilling musical experiences of my life - and the choir truly rose to the occasion. Club Europe’s arrangements were absolutely superb and Bernie worked her fingers to the bone for the entire time we were there. I finally met Massimo and he was at our concerts in Padua and Verona. We have some wonderful photographs of the choir in all the venues.”

5 stars

by Cara

party leader

London

Overall Review

Deadlines were clear and easily met. Great communication and adaptability with last minute changes and suggestions.

Concerts Review

[On a church concert] Appreciative audience. Very good acoustics. Lovely church with good changing facilities. Good concert. Well-advertised. Very helpful staff at the church. [On a concert in a hotel] Audience very appreciative. Hotel provided lovely food before the concert. [On a concert in a cathedral] Beautiful cathedral and great experience for the children to perform in the mass.

Visits Review

The mask-making workshop was a particular hit.

Accommodation Review

Good location for the beach and nice hotel. Friendly staff and very tolerant of the children. Food good and dietary needs met. Nice to have salad as well as pasta etc.

Rep Review

Eleanor was fantastic. Easy to work with and very helpful at all points.She had an easy manner with the children and made an effort to learn all their names. Great at communicating with staff at venues, and recording parts of the performance.Eleanor very much contributed to the success of the tour, through communicating with staff at venues and transport, and navigating around Venice and Verona.

5 stars

by James

Party Leader

London

Overall Review

Hannah and Sabine were friendly, efficient and helpful throughout the process.. Excellent. Any queries were responded to quickly and efficiently, whether to Hannah, Sabine or Tim. A really excellent tour.  Many participants have described it as one of the best weeks of their lives!  Many thanks to the Club Europe team for all your help along the way.  Given where we were with Covid-19 not so long ago, the trip seems all the more special. A really enjoyable trip that provided lasting memories for everyone and reflected the careful planning that had done in to it.

Concerts Review

[On a concert in St. Mark's] An iconic venue – you just don’t turn down a chance to perform somewhere like this! We had an unexpected and prolonged round of applause after the final motet. [On  church concert]  A really positive experience for everyone. The audience reaction throughout was excellent. We performed an encore and they wanted more after that but we’d run out of repertoire.  Three sets of parents were there to watch and were really impressed and grateful.

Accommodation Review

The hotel is in a quiet area and suited our needs well. Good rehearsal rooms (two were available in the end) and storage space for larger instruments and other equipment. Excellent pool.

Rep Review

Josh was a brilliant Tour Manager in every respect. Clear, polite, informative, good company. First-rate in every regard. Up there with the best tour managers we’ve ever had.  He made a real difference.

Transport Review

Brilliant. Good company, punctual and patient (e.g. when pupils were late arriving etc).  They really made a positive difference to the whole week and worked very well together. Perfect size for us – the spare seats were welcome and the 57-seater size meant there was sufficient storage for luggage.  We had discussed whether to use a trailer but the larger coach was a good decision.  Violins and violas were safely stored in the overhead lockers.  Air con worked throughout – hurrah! I’ve led about 20 music tours and the coach and drivers were up there with the very best we’ve had.  Would have no hesitation in recommending to others and requesting the same for us in future.

5 stars

by James

Head of Music

Northumberland

Overall Review

Hannah was exceptional throughout this process, making me (a new trip leader) feel at ease, informed and on top of everything that needed doing. Sabine delivered us a brilliant programme of events that the students (and staff!) will long remember. Deadlines and processes were very clear with enough flexibility that when students were late giving the school money, we could still proceed as planned. 5 out of 5  - absolutely satisfied. The team were really really helpful.  [Club Europe] is knowledgeable, friendly, approachable and professional – it’s been a pleasure working with them to make this trip a success.

 

Concerts Review

[On a concert in a square] This was one of the biggest highlights of the trip. A superb concert, a brilliant ambience and the audience were very receptive. I loved this.

Accommodation Review

Hotel San Vito was absolutely fine. The manager was friendly and welcoming. I had no safety concerns about the students and it was kept clean and tidy throughout our trip.

Transport Review

[Our drivers] were both really friendly and one of the standout bits of the trip.

5 stars

by Spencer

Director of Music

Kent

Overall Review

Excellent communication.  Everything was dealt with in good time. It was helpful to have regular updates on finance and accounts. I was most impressed with the suggestions, tailor made tour details and itinerary. Well organised and enjoyable trip for all musicians/staff.

Concerts Review

[On a concert in a villa]  The highlight was the ability to showcase all the main school ensembles and decent acoustics with the buildings alongside and covered by a roof high up. [On a concert in a church]  Excellent. The priest was helpful, welcoming and clear about when to sing in the Mass. A lovely atmosphere and cool.

Accommodation Review

Seemed to be well-placed. The hotel did not have balconies – perfect for containing pupils safely. It was good to be out of the way of local shops so pupils cannot wander too far and purchase things they shouldn’t. The pool was a bonus. Staff were excellent; the owner and his daughter were polite and very accommodating.

Transport Review

Excellent, safe and polite. Lovely manner, accommodating and helpful.

5 stars

by Jon

Director, Music Service

Hampshire

Overall Review

Lucy was able to respond to any questions in a timely and effective manner.  Always prompt with any updates, and excellent communication with me throughout the entire process. Sabine was outstanding. Always helpful, informative, reliable. Will do whatever it takes to make the trip run smoothly. I was most impressed with the effectiveness of communication between myself and Club Europe throughout.  The tour was outstanding - amazing performing venues, superb itinerary across three countries, and wonderful accommodation. 

Concerts Review

[On an outdoor concert] Great for an outdoor concert.  Playing against the church really helps. Lovely concert, great scenery. [On their second outdoor concert] A lovely, appreciative audience.  Warmly received by the mayor’s rep.  Received the flag of Garda and medal. [On their thrid outdoor venue] Fantastic for an outdoor square – the sound reverberated really well across the square. [On their final concert]  Amazing last concert of the tour. Guggenmusik and a live band for which we were the warm-up act for.

Accommodation Review

Both were excellent.  Both catered for all our needs superbly. We used the swimming pool, football pitch, storage rooms and restaurants.

Rep Review

Sabine was exceptional throughout the tour. Sabine met us on the coach when we arrived at San Vito and introduced herself to the group, many of whom knew her from our trip to Autria last year. She liaised with the rep at each venue, worked out any slight timing or logistical changes and tanslated for me when needed. She was absolutely vital to the success of the trip.

Transport Review

Excellent – extremely professional and reassuring -– felt that they were part of the team. Amazing! I have never slept 7 hours on a coach journey before, but did on the way out.  Very comfortable for our group. 5+ out of 5.

5 stars

by Lottie

party leader

London

Overall Review

Hannah was fantastic; professional and prompt communication throughout. Sabine was also brilliant; she was very adaptable and we had very good communication back and forth about itinerary details.. Fantastic – highly professional and experienced staff and a life-changing experience for our studentsWe would like to give a huge thank you to everyone involved in our tour.

Concerts Review

[On an outdoor concert]  A big success. We had lots of audience members up and dancing and the general atmosphere was fantastic. At the end of the concert the organiser asked us to do an encore with the orchestra and choir together. We threw something unrehearsed together and it turned out great! The organiser was very helpful and friendly. [On a concert in a villa] The accoustics were very good – the choir especially sounded really lovely in such a peaceful quiet setting. Really really lovely to be able to properly focus on the sound of the performances. Choir were the highlight on this one. [On a concert in a town square] It was a fun concert and the students played well. The students absolutely loved having pizza delivered to the square before the concert, and paddling in Lake Garda after afterwards!

Accommodation Review

The hotel was fantastic. The food was excellent, the staff were lovely and welcoming and the common spaces (foyer, rehearsal space, dining room, swimming pool area) were perfect. The food was excellent. It was plentiful and tasty. The provision for dietary needs was fantastic; they spoke to students/staff individually and were very clear about what options were available.

Rep Review

James was absolutely brilliant, extremely competent and positive. His communication with the students was excellent. We absolutely couldn’t have done it without him and would very much like to work with James again.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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