5 stars

by Sue Stephens

Head of Music, Alexandra Park School

London

Overall Review

Fantastic as usual, you make it easy! Alahree was fab and Sabine was brilliant as usual. 

Concerts Review

[On a concert in a market place] A passing member of the public loved it so much she went off and came back with boxes of chocolate!

Accommodation Review

Valkenburg is quiet enough to be safe but lively enough to keep the kids interested. The staff were unbelievably helpful. Rosie was incredible, friendly, welcoming, realistic in her expectations of the students.

Transport Review

Mike was brilliant, very professional but a good laugh too. The best so far!

5 stars

by Alison

Head of Music

Shropshire

Overall Review

I was impressed with the ability to talk directly to Alahree and Ed as they were able to sort out issues for us directly. Overall: a really good time, the pupils had a fantastic experience and won a silver medal into the bargain.

Concerts Review

[On an outdoor concert] The three bars and their customers really enjoyed the performance as well as passers-by and locals.

Accommodation Review

It was excellent. The staff were excellent and extremely helpful in all aspects. The food was outstanding, excellent standard and a very good range of choices, nobody could have left hungry.

Transport Review

Very comfortable and always safe. The drivers were very friendly and most helpful nothing was too much trouble.

5 stars

by Daniel

Head of Music

Derbyshire

Overall Review

“The contact I had with staff was always superb. The tour as a whole was fantastic. We all had an excellent time away and will continue to use Club Europe for our concert tours. “

Accommodation Review

“Fantastic, great access to excursions and a nice place to spend some time. It’s far enough from the centre of town to be quiet and safe but easily walkable. It’s run by one family, so it felt personal and welcoming. We used everything: skittles, gardens, playground, board games, karaoke, disco, bar and rehearsal space.”

Rep Review

“Damir made it a huge success. I needn’t have read our itinerary as he knew it so well. Everything ran smoothly due to his work. He went beyond what we expected from him. He went out trying to drum up an audience at all the concerts, helped load and unload and helped set up.”

Transport Review

“Fantastic driver, comfy coach, great coach company. This company has consistently been top notch every time we have used them. Always on time, never have to worry about finding our destination and flexible to meet our needs.”

5 stars

by Tim

Director of Music

Essex

Overall Review

“Smoothly organised and run from first phone call to waving goodbye to the last band member on our return.”

Concerts Review

“[On an outdoor concert] It was a beautiful outside theatre. A wonderful acoustic. We were greeted by a translator, then by the mayor of the town. Very nice and helpful.”

Accommodation Review

“Location was excellent. Near a swimming pool, away from a city.”

Rep Review

“Outstanding. Words can barely express how helpful and nice Robin was. He ensured the tour’s success and could not have done a better job or made it go more smoothly.”

Transport Review

“Truly outstanding. Mike was friendly and extremely helpful. Flexible, friendly, professional; the ideal coach driver.”

5 stars

by Laura

Head of Music

Durham

Overall Review

“Amazing! The most enjoyable tour we have had.”

Accommodation Review

“Excellent - we have been before and love the hotel, location and suitability. “

Transport Review

“Excellent - he was part of our ‘team’ throughout. His manner and attitude towards the students was outstanding. Michael was an outstanding ambassador for the coach company and the students enjoyed and appreciated his input to our tour, Thank you.”

5 stars

by Martin

Music Teacher

West Yorkshire

Overall Review

“As always the consistent professional team at club Europe allowed us to give our pupils an experience which will last forever. It was fantastic!”

Rep Review

“Rafaella was a crucial part of our team. She quietly and confidently went about her job, nothing was too much trouble. She was always thinking about us.. and this was noticeable and we appreciated it. “

Transport Review

“Amazing drivers we appreciated them. Thank you Keiths Coaches. The coach company can make or break a trip if the drivers are not flexible.. these drivers were simply brilliant!”

5 stars

by Mark

Party Leader

Hertfordshire

Overall Review

“A great tour. A tour that will create memories to last a lifetime.”

Concerts Review

“[On a concert in a square] A total success. It was like coming home. Building up the relationship year on year with this concert has been inspirational. We have moved from a not too good slot to a prime evening slot at one of the largest venues at the festival.”

Accommodation Review

“Den Halder: Great place, good central location.”

Rep Review

“Caroline was brill, the group loved her and she carried out her job very professionally. She rang ahead to venues, liaised with local people and was brilliant. Most importantly she took the stress off me so I could focus on concerts.”

Transport Review

“Most excellent.”

5 stars

by Roland

Head of Music

Buckinghamshire

Overall Review

“Alahree has been a pleasure to work with over the many years we have worked with Club Europe. They have provided me with some very special memories and given me some of the highlights of my teaching career. A wonderful tour and a superb experience before I retire. Thank you.”

Concerts Review

“[On a concert in a bandstand] It was a truly wonderful occasion, my final concert and one to remember.”

Visits Review

“Everything ran smoothly.”

Accommodation Review

“Excellent. They could not have been more helpful. Absolutely delighted with the hotel.”

Transport Review

“Superb. Bob, the driver, could not have been better or more helpful.”

5 stars

by Alison

Head of Music

Shropshire

Overall Review

“The trip was excellent, the best yet! The hotel was outstanding and very accommodating. All the trips went down well and thank you for arranging them and being flexible with my arrangements.”

Transport Review

“The coach company was excellent, and would really want to travel with them again. They were very professional and excellent coaches.”

5 stars

by Louise

Music Secretary

Greater Manchester

Overall Review

“Hannah and Sabine were excellent. Overall, everything went well and we had a really good time both at the concerts and the other activities.”

Concerts Review

“[On a park concert] We were made very welcome. The owner of the bar nearby provided everyone with two free drinks after the concert. Very supportive audience who really enjoyed it which made the band feel special.”

Accommodation Review

“The hotel was an excellent choice for the group. The staff were very welcoming.”

Rep Review

“It was reassuring to have [Maurice] with us to smooth any issues as a Dutch speaker. He did a very good job.”

Transport Review

“Excellent driver.”

5 stars

by Deborah

Head of Music

Buckinghamshire

Overall Review

“Hannah and Sabine are always very helpful and quick to respond to queries. It was a fabulous trip (even better than our last). Easily the best school-related experience of my career (12 yrs!). Seriously fantastic!”

Accommodation Review

“I would highly recommend this accommodation to other similar groups. We were well looked after at all times and the manager (Rosie) went out of her way to ensure we were happy and had what we needed. Could not have asked for better.”

Rep Review

“Maurice fitted in with the group well. He was helpful, kind, always calm (I think he would cope excellently in a crisis!), thorough and committed. He happily translated for us and answered questions about the Dutch way of life and culture, which aided our appreciation of the country.”

Transport Review

“Outstanding at all times. Darren and Alan were both great. They mixed well with the staff and the students, had a good sense of humour and communicated very well.”

5 stars

by Joanne

Party Leader

West Midlands

Overall Review

“Alahree and Sabine were excellent, always available to email or talk. Overall expertly planned, taken care of and tremendous fun.”

Concerts Review

“[On a concert in a cathedral] A success, spontaneous applause at the end of the Prayers from the congregation and many people came over to take photographs of the group.”

Accommodation Review

“The location turned out well. All venues and trips in easy distance, not too much travelling when we were there and tobogganing, bowling and castle were all within walking distance. Rico and Madeleine were excellent. Could not do enough. Very helpful at meal times and the disco and karaoke with the lights and foam was fabulous for the students.”

Transport Review

“The drivers were great, very friendly.”

5 stars

by Sue

Party Leader

London

Overall Review

“In one sentence: you make it simple!”

Accommodation Review

“Valkenburg is quiet but safe for students and the accommodaiton was very central.”

Rep Review

“She was all we expected and more - excellent. She really became one of the team, chatted happily to students and staff, had good adult ‘presence’ with the group, had limitless patience with our more needy students and was very organised, professional and efficient. Would definitely recommend Raffa to anyone as their tour rep.”

Transport Review

“The drivers were excellent, very friendly and seemed to enjoy the students. I’d definitely request these drivers again.”

5 stars

by Philip

Head of Music

West Glamorgan

Overall Review

“Professional and reassuring. Alahree is as efficient and insightful as would be possible to be and Sabine has been fantastic in dealing with tour logistics. The tour was an outstanding success. The pupils and parents were really pleased, which makes my life easier. Many thanks.”

Concerts Review

“[On a church concert] A huge success. The church streams performances live on the internet.”

Accommodation Review

“The location was excellent. If I returned to Valkenburg for what would be a fourth tour in this town I would request this hotel. All perfect, no complaints whatsoever.”

Rep Review

“Having worked with Lewis twice previously we knew that he would be perfect for our group. I cannot speak highly enough of his professionalism and language skills. He works tirelessly to ensure tours run smoothly. “

Transport Review

“Excellent, courteous and helpful at all times.”

5 stars

by Claire

Head of Performing Arts

Thames Ditton

Overall Review

“Well organised and fool proof!”

Visits Review

“The drivers took us to a chocolate factory on the way home which was a really nice gesture. Yet again the coach drivers made this tour for us with their helpful advice and forward planning to get to venues and excursions on time.”

Accommodation Review

“It was lovely, with friendly staff and close to the centre of town which was helpful for the shops/bowling and tour activities. Rooms were clean and food was very nice. The hotel staff were very accommodating and went out of their way to help us enjoy our stay. There was also a piano that we used in the foyer for individuals and small groups to practise their songs.”

5 stars

by Heather

Head of Music

Hertfordshire

Overall Review

“Musically exciting and well organised with excellent venues. Thank you for your help, we had yet another successful tour.”

Visits Review

“The drivers were professional, friendly and helpful - the best drivers we have ever had over nine tours. They had an excellent rapport with the students yet still remained professional.”

Accommodation Review

“Safe, good location for the students and not too far away from the UK. Staff were very helpful and friendly.”

5 stars

by John

Head of Music

Bury

Overall Review

“An excellent tour. The children fully enjoyed the range of experiences, a nice mix of concerts, sightseeing and free time. The accommodation was superb and is highly recommended for future use.”

Accommodation Review

“Excellent accommodation, perfect for a group of this nature. Food was of outstanding quality and quantity. Hotel management went out of their way to accoMmodate us.”

5 stars

by Bruce

Director of Music

Liverpool

Overall Review

“Award three A stars to Club Europe for achievement, ambitious tour programme and all round great fun. [The location] was outstanding. I would stay there myself for a holiday.”

Accommodation Review

“It was the best we have stayed in, just outstanding.”

5 stars

by Helen

Head of Music

Carmarthenshire

Accommodation Review

“The hotel was in all fairness quite perfect. The rooms were clean and comfortable and the restaurant and bar area were beautifully quirky and had excellent facilities for the pupils to use, which helped to keep them entertained. Monique and her staff were the ultimate hosts and were friendly and helpful way beyond the call of duty. The quality of the food was superb. It is the first school trip abroad that I have been on where the pupils have all eaten well and been complimentary about the food, which was the right balance of being appealing to children of that age, whilst also healthy with a good mix of options including fresh salad every night.”

5 stars

by Margaret

Head of Music

Suffolk

Overall Review

[Lucy was] fantastic. Nothing was any problem and response to any communication was always very prompt. [Sabine was] again fantastic. Always quick response to any communication. Everything was put in palce early and worked well for us. Deadlines clear and any problems we had were clearly communicated and sorted. A lovely place to visit with a great itinerary.

Concerts Review

[On an outdoor concert] Being an outdoor event, lots of people stopped and listened at various points whilst some enjoyed lunch/coffee whilst they listened. Great weather for an outdoor concert. Worked very well for us. Highlight was knowing that everything worked and the programme worked, especially the tech side – the students were great. Great performance area and the maze was fun. All students from age 12 – 18 really enjoyed it. [On a church oncert] Lovely performance venue and they happily helped us to move items around. Although a church venue they were happy for us to perform whatever music we wanted. They said they were a public space. [On another church concert] This was the most successful performance. Maastricht was busy. We had a standing ovation and performed an encore – a great success.

Visits Review

Maze was great fun. Students enjoyed the velvet caves and castle ruins. Hoensbroek Castle great. Students enjoyed the activities at the castle. Free time in Valkenburg went well and boat trip at Maastricht great fun as was the bowling. Very happy with what we chose and also everything was very close so we did not have to travel more that 45 minutes to anywhere.

Accommodation Review

The accommodation was phenomenal. Rosie, was a fantastic host and nothing was too much. We arrived late and she was very accommodating with re-organising eating later. Nothing was too much trouble for Rosie. Great location. Valkenburg was easily accessible and there is a lovely garden at the hotel; it was a quiet location. A super little family hotel where the hostess really looks after her guests. Great to have students in pairs and we enjoyed having individual rooms. Food was great. Best accommodation that we have had so far.

Rep Review

Armelle was great – no problems. Talked with the students and staff freely. She contacted each venue the day before to ensure everything was in place and dealt with any minor problems. She was very helpful.

Transport Review

Both drivers were extremely good and careful. Never felt in any danger. Both were extremely good and careful. Never felt in any danger. They were great. 

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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