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  • Our Individual Covid Promise

School music tours

Our Individual Covid Promise

Our Individual Covid Promise
40 years of school travel

Our Promise

This is our commitment to working with all our schools  - whether you're a booked client or a prospective client - on an individual basis to ensure the best possible outcome for you.

One size does not fit all so, to try and keep your trip on track, we will offer a range of new flexible ways of operating. Our Promise will include:

  • Full cash refund or deferral of your tour to a future date should FCDO advice be in place for your tour destination 30 days prior to departure, providing your payments are up to date.
  • Flexibility on deposit payment amounts.
  • Flexibility of deposit due dates.
  • Flexibility on final payment date; and
  • Flexibility on final numbers – up to 10% reduction in your tour numbers, with full refund for those not travelling, before submission of final passenger list.

In short, our commitment is to work with you to give you the best service for your school.

The Club Europe Covid Promise
The Club Europe Covid Promise

Peace of Mind

We are proud to be a small family-run company offering a ‘never let you down’ personal service to everyone who travels with us.

Despite the huge challenges Covid presents, we see no reason to change now! In the height of the pandemic we were one of the few travel companies to - where it was possible - issue full refunds. We contacted all our clients quickly and worked with them individually to ensure the best possible outcome for their school; whether this was a full refund, a deferral or cancellation of their tour.

We fully intend to continue to treat all our clients in the same honest and honourable way we have always done.

In Safe Hands

We are learning how to overcome the practical challenges posed by Covid-19 and have worked closely with the School Travel Forum (of which we are founder members) to develop a comprehensive Covid-19 standards safety document - In Safe Hands.

This outlines the protocols needed to be put in place by schools and all STF tour providers to ensure pupils and teachers can travel with confidence when the time is right.

It includes:

  • A 24/7 teacher's helpline
  • A destination tracker with up-to-date protocols; and 
  • A raft of risk assessment, contingency planning and trip management advice.

Our team is also taking part in ongoing Covid safety training through the STF.

Please get in touch if you’d like us to email you a copy of this document.

New Safety Measures

Some of our new safety measures will include:

Safety on your coach tour: 

  • Where students are not in a bubble, we will be limiting the number of travellers on our coaches to observe social distancing rules.
  • All our drivers will wear masks and visors and hand sanitiser will be used by everyone before they step on board.
  • All our coach companies will introduce new cleaning protocols and new loading and unloading procedures.

Safety on your trip:

  • All our accommodation centres will provide you with details of their new Covid-secure safety protocols, ranging from temperature checks and new hygiene procedures to contactless payments.
  • We are adapting our itineraries to ensure the safety of our students at all times.
  • We will adhere to and keep up to date with all the necessary protocols at airports and during airport transfers to ensure our flight groups are safe.

We will ensure that all the restaurants, educational and activity centres, museums, galleries and performing venues we use will have the most up-to-date Covid safety procedures in place.

ASK US!

We hope our Promise gives you the reassurance you need. If you still have questions, we'd be happy to talk to you. Please email travel@club-europe.co.uk to arrange a convenient time.

The Club Europe Covid Promise
The Club Europe Covid Promise

Like to know more?

Call us on Freephone 0800 496 4996 or get in touch using the links below.

Contact us Request a quote

Watch our films

Everything you’ve ever wanted to know about planning a school music tour.

Watch all our films
Watch our film Maureen Wolloshin talks about organising a music tour to Flanders
Watch our film Our step-by-step Guide to planning a Concert Tour
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Trip rating

Alahree always understands perfectly what we want and need! Our music tours give our students the best memories of their time at school.

Jane Werry, Head of Music, Hayes School, Kent

Club Europe always go the extra mile to ensure that our needs are met.

James Williams, Llandovery College, Carmarthenshire

It’s made the group into an unbreakable family and has had the most profound effect on the confidence of every single one of them.

Darren Roberts, Mounts Bay Academy, Cornwall

Club Europe makes organising a tour so easy, I can’t recommend them enough.

Anthony Chew, Head of Music, Darwen Aldridge Community Academy, Lancashire

School Music Tours Since 1980
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School music tours destinations

  • School music tours to Austria
  • School music tours to Australia
  • School music tours to Belgium
  • School music tours to Canada
  • School music tours to China
  • School music tours to Croatia
  • School music tours to Cyprus
  • School music tours to Czech Republic
  • School music tours to Estonia
  • School music tours to France
  • School music tours to Germany
  • School music tours to Hungary
  • School music tours to Iceland
  • School music tours to Ireland
  • School music tours to Italy
  • School music tours to Latvia
  • School music tours to Lithuania
  • School music tours to Luxembourg
  • School music tours to Malta
  • School music tours to Netherlands
  • School music tours to New Zealand
  • School music tours to Norway
  • School music tours to Poland
  • School music tours to Portugal
  • School music tours to Romania
  • School music tours to Slovenia
  • School music tours to Spain
  • School music tours to Switzerland
  • School music tours to UK
  • School music tours to USA
  • School music tours to Rehearsal Tours
  • School music tours to Music Festival Tours
  • About us
  • Club Europe's Experience
  • What makes us different?
  • Frequently Asked Questions
  • Who tours with us?
  • Top tips for first time tourers
  • Meet the team
  • Club Europe and Keys of Change
  • My Club Europe
  • Who tours with us?
  • School Orchestra Tours
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  • School Band Tours
  • School Performance Tours
  • Read our blog
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  • Support from a family-run company
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  • Contact us
  • Request a quote
  • More from Club Europe
  • Booking conditions
  • Music Tours for schools outside the UK
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