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5 stars

by James

party leader

London

Overall Review

Lucy is (as always!) absolutely amazing! Her willingness to really want to see each trip succeed and her highly personalised service makes planning and refining trips a joy. I always 100% trust Lucy's judgement when suggesting trips, visits and locations. Just brilliant! Sabine is a joy to work with! No request is too silly and she genuinely cares about the details of the tour, each group's requirements and always works 100% to ensure that the tour is a success. Thank you as always Sabine. Communication is always great. The portal is a brilliant addition! Smashed it this year Club Europe! 100% on all counts - simply brilliant! Stunning, excellent and it ticked all the boxes - thank you Club Europe!

Concerts Review

[On a concert in a cathedral] Once our organist arranged for us to use the grand organ, the concert was a success. Great venue, great audience! [On a concert in a monastery] Simply stunning!! Huge audience (almost at capacity) and a brilliant experience! [On a concert in an auditorium] Stunning venue, great audience and a great concert! All venues were perfect!

Accommodation Review

Our pre-visit really helped frame expectations and on the whole the hotel did not disappoint. Staff were really helpful, accommodating and made the experience excellent. Would definitely recommended!

Rep Review

Victor was excellent. Great communicator with the children. He kept us on time, he was communicative, used his initiative to help us solve mini unforeseen problems, as well as going out of his way to ensure that the group were enjoying themselves! Thanks Victor - you were great!

5 stars

by Ed

Party leader

Surrey

Overall Review

Hannah was absolutely fantastic from start to finish. She always provided accurate and relevant information and is always able to put my mind at rest and answer my questions. I was really impressed with Hannah and her detailed communication. This is out second tour with Club Europe and the experience again was fantastic from the word go, from the initial planning to customising the itinerary to the stunning performance venues. I cannot recommend Club Europe enough to other colleagues in the profession. Bravo Club Europe!

Concerts Review

[On playing in Barcelona Cathedral]  A fantastic performing venue. The acoustics were stunning and we were all blown away by the beauty of the setting.

Accommodation Review

The hotel worked well for the tour party and was suitable with a variety of rooms to cater for our needs.

Transport Review

Excellent. Beyond our expectations. The coach drivers can either make or break a trip and they were great.

5 stars

by Matt

Head of Music

Hampshire

Overall Review

Alahree is always excellent. Professional and friendly and makes the whole experience straightforward. Always quick to respond to emails and phone calls. The pre-tour experience is managed very well and the communication between Club Europe and the school is very good. Overall I was most impressed with the personal touch. An excellent tour all round.

Visits Review

We had an impromptu ‘coach tour’ of Barcelona before being dropped off at Las Ramblas. This was excellent and is thanks to the coach drivers local knowledge.

Accommodation Review

The destination is excellent. Tossa de Mar is a small and friendly town, where the pupils feel very safe. There is plenty for them to do in spare time.

Transport Review

Excellent. They had a great sense of humour.

5 stars

by Peter Foster

Head of Music, Our Lady’s Abingdon

Oxfordshire

Overall Review

Lucy was excellent – clear, helpful and prompt.  Problems were dealt with efficiently when they cropped up. Sabine was also excellent. She had a good understanding of what we were looking for, and gave good advice. Club Europe put together a really enjoyable tour for our pupils, which gave them exactly what they needed and were hoping for.

Accommodation Review

It worked very well for our group; a pleasant town, a busy resort but not too busy, and with nothing that made me feel it was inappropriate for our group.

Rep Review

Nil was excellent. He was helpful and well informed about our excursions and concert venues, and made very useful and practical suggestions about how to manage them. 

Transport Review

Excellent. Very responsive to our needs and wishes, and outstandingly professional in terms of safety and capability. The drivers were extremely helpful and friendly. They were extremely professional, but also good company.

5 stars

by Matt Lorentzen

Director of Music, Tonbridge Wells Grammar

Kent

Overall Review

Alahree and Sabine were always very helpful and their responses were quick when I needed a question answered. It felt more like a holiday than a school trip thanks to the smooth running of the trip from everyone's effort.

Concerts Review

[On a plaza concert]  We had a great audience that came off the beach to listen to us perform. [On an outdoor cocnert] It was a gorgeous setting with the castle in the background.

Accommodation Review

The hotel was fantastic for our needs. The food in particular was exceptional in catering to everyone's food needs.Comfortable beds and air con. Nice pool. Excellent games room. The location was perfect as students were able to walk in to the town or to the local shop safely.

Rep Review

She was very useful, especially when I did the preliminary visit in May and was shown all the venues.

5 stars

by James

Head of Music

West Glamorgan

Overall Review

Alahree was excellent. Very understanding and informative as well as happy to help and go the extra mile. Sabine similarly worked really hard to tailor the programme and itinerary to our needs. Overall: relaxing, enjoyable and fun.

Accommodation Review

Perfect. Food was excellent and the staff were incredibly helpful. The facilities on site were very good and the evening entertainment was thoroughly enjoyed by all. The location was great. We felt things were busy enough to keep pupils occupied at night but quiet enough for us to let them off on their own. This was the perfect balance.

Rep Review

Gemma was excellent. Her knowledge of the areas and her organising of the venues was great. She didn’t try and control the trip but was there as a safety net and for advice. This is the perfect tour manager.

Transport Review

Top notch. They were incredibly professional and friendly. The drivers built meaningful relationships with staff and pupils. They had a real professionalism behind the things they did. We would want to travel with them every time.

5 stars

by Chris

Head of Performing Arts

Cambridgeshire

Overall Review

“Right from the start (Club Europe) staff were professional giving clear deadline dates. Overall, a fabulous week which the students from will never forget.”

Accommodation Review

“Fabulous. It was safe for the students and I had no concerns. The hotel was also very accommodating to our timings.”

5 stars

by Lizzie

Party Leader

Cheshire

Overall Review

“An incredible week of cultural and musical experience which will stay with staff and pupils for a long time to come. It was just fantastic at every point, from arranging it to actually doing it. I wouldn’t hesitate to recommend [Club Europe] to other schools and have no intention of using other providers.”

Concerts Review

“[On a concert in a square] I would go as far to say that this was one of the best concerts we’ve ever done. The audience were so supportive and the conga line that emerged during one of our songs is a memory that will last for a long time! “

Accommodation Review

“The hotel was ideal – clean, friendly, spacious and with an excellent restaurant – perfect for a school trip. Its proximity to both the beach and the town made it perfect for allowing students some independent time to explore.”

Transport Review

“Brilliant. I felt Bev and Paul went above and beyond what was expected of them and they really felt like part of our group by the end of the week.”

5 stars

by Matt

Party Leader

Merseyside

Overall Review

“Alberto was a very friendly and professional member of your team. He did a great job with the itinerary. Most importantly, he did a fantastic job setting up our four concerts, which were all well-advertised, well-attended and in appropriate venues where we flourished. Overall: an exciting, worthwhile and well-organised trip that our students will remember forever.”

Concerts Review

“[On a concert in a square] This was a lovely town square with lots of people in situ having a drink and eating, so this provided the perfect relaxed audience for our pop repertoire. [On a concert in a hotel] It was great to be the official entertainment for the evening. The hotel residents stayed right through until the end and were very supportive and an excellent audience.”

Accommodation Review

“It was fabulous – the students loved the pool and beach to use in their downtime and the proximity of the pedestrianised centre of Malgrat was perfect. Sandra, our tour guide, was excellent and it made a big difference having her staying with us and leading the tour. “

Transport Review

“Spot on!”

5 stars

by Andy

Party Leader

Dorset

Overall Review

“Absolutely amazing time had by all, great location, activities and concerts. Thanks to all for organising the trip. As a member of staff I felt as though I was on holiday rather than on a school trip.”

Accommodation Review

“Great accommodation - very suitable for our group. Really good, safe location.”

Transport Review

“Great, they were keen to do their job properly and were very friendly.”

5 stars

by Lucy

Music Teacher

Devon

Overall Review

“A fantastic week as always. Thank you for another fantastic experience.”

Rep Review

“Jordi was a very friendly man who clearly knew a great deal about Barcelona and the surrounding area. He was very welcoming and fitted in with my staff easily. I’m very grateful for all that he did. There were definitely times when I wouldn’t have coped without him and his Spanish!”

Transport Review

“Very friendly (but not overly so) at all times. Came and watched our concerts and were very enthusiastic towards the students.”

5 stars

by Mike

Party Leader

Essex

Overall Review

“A perfect location for our group, everyone at the hotel was helpful and welcoming, the concert venues were great and the students loved the excursions. The portal was also brilliant - so helpful to have everything organised and accessible in one place.”

Concerts Review

“[on an open air concert] The setting was idyllic. It was our most memorable concert of the tour.”

Accommodation Review

“It was perfect and exceeded expectations. The accommodation was ideal for school groups. The girls loved their time there.”

Transport Review

“Friendly and professional.”

5 stars

by Vaughan

Headmaster

Wiltshire

Overall Review

“Club Europe helped us put together a wonderful tour to a fantastic city combining art and music. Their agents in the UK and in Barcelona helped us to gain full value from the tremendous experience. The most important things on the tour were right and we thank Club Europe for this. The concert venues were appropriate and inspirational. The accommodation was appropriate for the most part. The choices of where to eat our main meals were excellent. The Tour Manager worked with us. The transfers were punctual and comfortable and the excursions lived up to (and surpassed) expectations.”

Concerts Review

“[On a concert in a monastery] This was a fantastic setting. The choir sang acapella. The sound was beautiful.”

Rep Review

“Ali was lovely. Very supportive and helpful. It is very important to have a tour manager who can tune in to your needs and smooth the path that you wish to take.”

Transport Review

“The coach driver, Jose, was excellent too.”

5 stars

by Jane

Head of Music

Kent

Overall Review

“Excellent. Alahree is always helpful, understanding and utterly sensible. Really appreciated her advice as to where we should go in the first instance. She really understands our group. Thanks for a fabulous tour. We had an absolutely brilliant time. Our annual tour is the glue that holds our fabulous music department together.”

Concerts Review

“[On a concert in a school] We were made very welcome and had captive audience. [On a concert in a bandstand] This concert was brilliant, helped by lovely weather and a very appreciative audience.”

Accommodation Review

“Brilliant! Just right. Great location right next to an empty sandy beach. Super helpful staff and great food.”

Rep Review

“I cannot fault their organisation and helpfulness, and skill in knowing when to intervene and when to leave us alone.”

Transport Review

“Excellent drivers and the best coach we’ve ever had.”

5 stars

by Marie

Party Leader

Kent

Overall Review

“I was most impressed with the promptness of response and flexibility when requesting changes, right up to the last minute. Great to be doing tours with this company again.”

Accommodation Review

“Fantastic for school groups. Very friendly and accommodating. Surpassed expectations. Have done several tours before with Club Europe and other companies and this was the best by far. Great for students to have some free time in a reasonably safe and secure environment.”

Transport Review

“Excellent throughout. The best I’ve worked with so far.”

5 stars

by Maureen

Director of Music

London

Overall Review

“One of our students who has travelled frequently with us said it was the best trip she ever had.”

Concerts Review

“[On an outdoor concert] It was a great success. There were very many favourable comments on our performance. A local dignitary also spoke to me and invited us to take part in the International Competition in October.”

Accommodation Review

“The hotel was in an ideal location being close to the beach with life guards and it had a swimming pool with a life guard present at all times. Perfect location to suit all aspects of our trip. We used the pool, lounge, bar, dining room, pool table and basement room for storing instruments.”

5 stars

by Fiona

Music Teacher

Wakefield

Overall Review

“My most treasured memory of our tour would have to be the extraordinary moment when the large audience in San Gaieta Church rose to their feet, as one, to sing ‘Rosa d’Abril’ with the choir. We had no idea that this Catalan hymn would elicit such an enthusiastic and emotional response. It was an extremely moving moment: international, intimate, yet also intensely local - we really felt part of the community. I will treasure the looks on the faces of the choir, as they acknowledged a rousing standing ovation, for a very long time.”

Accommodation Review

“Excellent: mid-way between Barcelona and Girona, in a safe and fairly low-key resort. Just what I wanted -next to the beach, close to shops, 10 minutes from the main coastal motorway, but on a quiet road - just about perfect. The staff were lovely. They took a genuine interest in the choir and where we were singing.”

5 stars

by Adam

Head of Music

Box Hill

Overall Review

“We had an excellent tour. Everything ran very smoothly and on time. Our rep was extremely helpful and flexible, including hiring a car to drive around the electric keyboard. We will definitely book with Club Europe again.”

5 stars

by Claire

Party Leader

Sutton

Overall Review

Hannah was incredibly helpful throughout the planning process and was quick to respond to queries. A huge thanks to Hannah for being part of our initial parents evening to give information to parents. Sabine was really helpful through the latter stages of the planning process. Really pleased with the professionalism from all. I am also thankful to Tim for joining us at fairly short notice for our final parents evening to go through COVID expectations which helped us and parents a lot. Thank you. It was an exciting, fun-filled, musical learning experience for all.

Concerts Review

[On a concert in a square] Yes a success. Received lots of positive feedback from the audience, and some were dancing by the end! The help we received in loading the two small vehicles to get the larger instruments to the venue was appreciated. [On anoher concert in a square] Stunning location and acoustics sounded good in the square.

Accommodation Review

The hotel was suited to large groups. The lounge waiting area was really helpful as a meeting point. The reception staff were very helpful

Rep Review

Paz was smiling, professional, liaised with all parties involved to ensure the get in, set up, rehearsal and concerts ran smoothly. Absolutely brilliant. She was incredibly helpful, especially when we needed help with sorting things at the hotel.

Club Europe Privacy Notice – Protecting your privacy

Introduction

Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will never share your data with a third party for marketing purposes; it’s not how we work.

1. What is personal data

Personal data refers to information about you, and from which you could be identified.  It does not include data where the identity has been removed (anonymous data).  There are “special categories” of more personal data which require a higher level of protection.

2. Who does what

Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.

3. Legal basis explained

The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive our marketing updates.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.

Legitimate interest

Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.

For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.

We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.

You will have the right to unsubscribe at any time and we will respect your preferences.

4. What sort of personal data do we collect?

We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.

Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.

We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.

5. Cookies

Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.

6. Who do we share your personal data with?

In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.

In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may share your personal data with marketing agencies to improve our products and services.

We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.

Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.

8. How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.

We regularly monitor our system for possible vulnerabilities and attacks.

9. What are your rights over your personal data?

You have more rights now than ever before and here is an overview of your different rights

You have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk   

To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. About our re-marketing campaign

We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.

11. If you live outside the UK

As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.

Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.

12. Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

13. Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.

 Updated 12th May 2018

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