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by Cathy
Language Teacher
Oxfordshire
Overall Review
Rob was great - very efficient and helpfu and Isabel was also great - very helpful and organised. Club Europe made the stressful process of organising and leading a trip so much easier.
Education Review
They learnt linguistically, socially and culturally.
Transport Review
They were always helpful, lovely with the students and we felt at all times completely ‘safe’ while they were driving. Can’t recommend them enough.
by Alda Whaley
Head of Modern Languages, Beacon Academy
East Sussex
Overall Review
Alahree and Sabine were excellent.To sum up our Club Europe tour experience: completely reliable.
by Carol Ringhofer
Head of German, Freman College
Hertfordshire
Overall Review
Absolutely fantastic and efficient. Rob was excellent. Really helpful, flexible, nothing was ever too much trouble. Very professional and organised. Very personal service.
Education Review
Students gained an insight into German life, history, culture and spoke some German.
Accommodation Review
The youth hostel in Koblenz was absolutely fantastic. It was ideal for our excursions and it was much better for our evening trips to swimming and bowling as we didn’t have to spend so long in the coach. Food was very good. Great location.
Transport Review
Coach was great. Very friendly and helpful.
by Jackie
Head of German
Essex
Overall Review
“We had regular contact with Dane and he was always very helpful and accommodating to our individual needs. Victoria was always prompt and very helpful. Thank you to both for organising a well-executed tour and making our first time in Munich a truly memorable experience.”
Education Review
“Pupils had the opportunity to find out about German history (Dachau Concentration Camp and Neuschwanstein Castle), practise German through tasks given by staff each day, see German landscape and utilise everyday skills with transport.”
Visits Review
“Pupils enjoyed all aspects of the trip – Olympiapark, Neuschwanstein Castle and Dachau were particularly popular, however BMW Welt was also good and we had a very informative tour of the Allianz Arena. Bowling was very good too!”
by Rachel
Teacher of Modern Language
Avon
Overall Review
“Another enjoyable trip. I’d like to thank Victoria and Dane for their hard work.”
Education Review
“The walking tour was delivered in English and German, allowing the pupils to learn lots of new words. The pupils were encouraged to only speak German to hostel staff. Pupils were immersed in the German culture and were encouraged to look for vocabulary everywhere we went. The pupils held surveys with native German speakers to improve their confidence and language skills.”
Accommodation Review
“The accommodation was very good. Very friendly staff and great location with the pool right next door.”
Transport Review
“Ian and Malcom were very friendly and approachable. They interacted with the pupils well.”
by Mitch
Head of German
Hertfordshire
Overall Review
“Dane was as good as always - quick responses to initial requests and great contact throughout via both email and phone. Victoria was brilliant as well - everything I asked was done and communicated to me efficiently. I like working with Club Europe and would choose them again to help arrange future trips.”
Education Review
“The boys’ motivation in German has improved with lots of them trying out skills they have worked on at school.”
Accommodation Review
“The accommodation was amazing – I would recommend it to any school group wanting to stay in Cologne. The staff was helpful and it was situated in a nice area.”
Transport Review
“David was a very safe driver. Very friendly - easy to talk to and flexible when we wanted slight changes to times.”
by Cathy
Party Leader
Oxfordshire
Overall Review
“Many thanks to all - [you were] very understanding for a teacher who has too much on to always be on top of everything.”
Education Review
“The programme linked up with our curriculum needs in most areas. The educational benefits were cultural, emotional and linguistic.”
Transport Review
“Our driver Ian Frank was very accommodating and very ‘sound’ and made some very sensible suggestions.”
by Ondrej
Teacher of MFL
Berkshire
Overall Review
“Dane and Victoria are always very good to work with. The highlight for me was our visit to Burg Eltz.”
Education Review
“The lessons covered some of the topics we have currently on our Scheme of Work for June. Students benefitted from learning German in a different environment with different teachers.”
Visits Review
“The excursions were appropriate for our group and all enjoyed.”
Accommodation Review
“The hotel was as accommodating and helpful as always. Food was brilliant as every year with options for vegetarians. “
Transport Review
“Both drivers were very friendly and helpful and very polite.”
by Carol
Head of German
Hertfordshire
Overall Review
“Dane and Victoria were excellent. I would definitely travel with Club Europe again.”
Education Review
“The students benefitted from speaking German, experiencing a new culture and visiting a lovely part of Germany.”
Accommodation Review
“Fantastic youth hostel and staff very helpful; clean and ideal for our group.”
by Ondrej
Teacher of Modern Languages
Berkshire
Overall Review
“Dane and Victoria were always very helpful. Trip went well. Our students enjoyed all the excursions. They all really enjoyed swimming and Phantasialand and we managed to have a disco on the last night too.”
Education Review
“The students had several opportunities to use their German language skills.”
Accommodation Review
“Ideal location and destination. Accommodation was great. The food was tasty and our students liked the variety.”
Transport Review
“Very friendly and helpful.”
by Carol
Head of German
Hertfordshire
Overall Review
“It was great to get an insight into the culture and have a chance to speak some German. For the students it was a great experience, travelling abroad, getting to know new people, acting responsibly and representing the school abroad.”
Accommodation Review
“Excellent. Great youth hostel, clean and tidy rooms, ideal for students. Staff were flexible and accommodating.”
Transport Review
“Our coach drivers were absolutely fabulous. Professional, friendly, reliable and flexible. A positive addition to a great trip.”
by Alda
Head of Modern Languages
East Sussex
Overall Review
“I travelled with another company with a younger year group, there were not a patch on you. “
Education Review
“The highlight for the students was visiting the German Parliament. Overall it was a good opportunity to learn some historical political language.”
Accommodation Review
“The accommodation and the food was excellent.”
Transport Review
“Best coach I have ever had, comfortable spotlessly clean. Drivers were so friendly and helpful. Best drivers we have ever had.”
by Rachel
Teacher of Modern Languages
Bristol
Overall Review
“Extremely efficient throughout. The service was excellent. I have built up an excellent working relationship with Dane over the past two years and feel that I can contact him about any questions I have and feel confident that he will deal with them quickly and effectively. As always, it was a pleasure working with Club Europe. I have recommended the company to other colleagues in my department too as I have been consistently impressed with the service and friendliness of the staff. Thank you so much!”
Education Review
“It enabled the pupils to speak German in an authentic setting and they also met some German pupils at the hostel, which was a bonus. Many pupils really came out of their shells on the trip and mixed with people they don’t usually mix with. They gained a lot of confidence and independence from being abroad without their parents.”
Visits Review
“The group thoroughly enjoyed all the excursions. They loved the toboggan ride and the Europapark.”
Accommodation Review
“The accommodation was fantastic and the facilities they offered (the disco room in particular) were very well suited to our group. The accommodation was well placed so that the excursions each day weren’t too far away. The staff were very friendly and helpful. The fact that we had our own private dining room we could use at all times was brilliant.”
Transport Review
“Both drivers were fantastic from the outset and throughout. They were very good with the kids and very helpful with any questions we had. I would like to request Ian and Claire for next year’s trip as they were the best bus drivers we have had on a trip so far. I was very impressed with them.”
by Carol
Teacher of Modern Languages
Overall Review
“Same time, same place next year please!”
Accommodation Review
“Great - youth hostel was ideal for our school trip. Accommodation clean, food good, staff friendly and helpful. The food was delicious! Plenty of choice and variety not only for breakfast and evening meals but also for making up packed lunches. The staff were really helpful re students with special dietary requirements.”
Transport Review
“The drivers, Rodney and George from Souls, were fantastic. Very friendly and helpful.”
by Monique
Language Teacher
Slough
Overall Review
“We really enjoyed our visit to Germany. The coach drivers were pleasant, polite and helpful; the hotel was extremely well located and the staff very helpful. In particular, on our last night, they let us have a room in the cellar and one of the staff set up an impromptu disco for us, using the students’ Ipods. Overall, I think that this is one of the most enjoyable trips I have been on - thank you, Club Europe.”
Rep Review
“Isabel was very helpful, organising the check-in prior to our arrival and making sure that we had our ‘disco room’ for the last night.”
Club Europe Privacy Notice – Protecting your privacy
Introduction
Your privacy is paramount to us. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Club Europe uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
We will never share your data with a third party for marketing purposes; it’s not how we work.
1. What is personal data
Personal data refers to information about you, and from which you could be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more personal data which require a higher level of protection.
2. Who does what
Club Europe holidays Ltd is the data controller and we have appointed Tim Johnson as the Data Processing Officer. To keep things simple, when we refer to “we” and “us” it means Club Europe.
3. Legal basis explained
The new laws of data protection set out a number of different reasons for which a company may collect and process your personal data. We believe the following apply to you in terms of how we work:-
Consent
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive our marketing updates.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, in planning and executing your tour, we will need important personal data such as names, emergency mobile contact numbers, passport information and dietary or medical requirements. We use these only to fulfil our contractual obligations and promise to keep them safe and secure.
Legitimate interest
Where we have an ongoing relationship with you, we will use the non sensitive data we store such as email addresses & past tour information to help us keep you informed of our products and social events.
For example, we will look back on previous tour destinations you may have been to and offer new tours that may be relevant.
We will also use your details to send you direct marketing information by email and occasionally post, telling you about products and services that we think might interest you.
You will have the right to unsubscribe at any time and we will respect your preferences.
4. What sort of personal data do we collect?
We collect your name, email address, school or club address, mobile telephone and work contact number as a minimum.
Where you are planning a tour with us we will, at the appropriate time, request that you complete additional passenger information for the group you are responsible for. The information we will request is passport details, dietary or medical requirements, dates of birth, gender, ski ability, height, weight and details of any musical instruments your group may be bringing. If we need to refund you monies then we will request an appropriate bank or building society account. The account and sort code will only be stored in our secure Banking software in case we need to pay you again.
We’ll only ask for and use your personal data collected for recommending tours or inviting you to social events we may be planning. Of course, it’s always your choice whether you share such details with us.
5. Cookies
Our website use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.
If you'd prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browsers.
6. Who do we share your personal data with?
In the course of preparing your tour we are required to share your personal data with trusted third party suppliers such as transport companies, accommodation suppliers, ski suppliers, concert or sport agents etc. These people may be outside of the UK/EEA and so we will endeavour to ensure that any data passed onto these trusted suppliers is kept safe and secure.
In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
We may share your personal data with marketing agencies to improve our products and services.
We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
Through our website we may provide links to third party sites. We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than our website, including those which are linked to from any of the our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Booked groups
In the case of any booked group, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. Any sensitive data such as dietary or health conditions or passport information will be deleted within a reasonable period of time, or at the point at which it serves no purpose to us.
Inactive groups
If you’ve not booked a trip with us or had any interaction with us for more than five years, you will be flagged as inactive and we’ll contact you to ask whether you want to be kept on our database. Unless you reply to say ‘yes’ within 30 days, we’ll delete or anonymise the personal data associated with it.
8. How do we protect your personal data?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to our network is password protected and within the network our reservations system “CERS” is also password protected. When using our “portal” this uses ‘https’ technology, as well as password protection / encryption. Our staff are given regular training about how to prevent cyber attacks.
We regularly monitor our system for possible vulnerabilities and attacks.
9. What are your rights over your personal data?
You have more rights now than ever before and here is an overview of your different rights
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer, Club Europe Ltd, 22-24 Jaggard Way, London SW12 8SG or email duty@club-europe.co.uk
To ask for your information to be amended please contact your account manager or simply call us up and we will amend the details.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
10. About our re-marketing campaign
We are using remarketing to advertise to relevant audiences online. This means that third-party vendors, including Google, show our ads on sites across the internet. Third-party vendors, including Google, also use cookies to serve ads based on browser’s past visits to our website. A s a visitor to our site you can opt out of Google's use of cookies by visiting Google's Ads Settings. Or, you can opt out of a third-party vendor's use of cookies by visiting Google’s Network Advertising Initiative opt out page.
11. If you live outside the UK
As we work with clients both in the EU and outside of the EU we will aim to treat everyone’s personal data in the same way. The new GDPR regulations apply to every member state across the EU, so we all work under the same rules.
Whilst those clients outside of the EU are not directly protected by the GDPR rules, we will aim to follow the same code and offer you the same assurances.
12. Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
13. Further Information
If you have any questions about this privacy notice or how we handle your personal information, please contact Tim Johnson on duty@club-europe.co.uk.
Updated 12th May 2018