What our customers say

Overall Review

Rob and Isabel both had excellent communication and were very easy and flexible regarding itinerary. The tour was excellent and I felt my learning objectives were met.

Transport Review

Excellent.

Overall Review

 The trip was brilliantly organised and run by yourself and your colleagues. Many thanks for all your and your team's work on this, especially Josh who was an amazing tour manager. You all made the whole process much simpler, smoother and more efficient, and it's really appreciated. 

Education Review

The university workshop was great, They did some hands-on experiments and some big demonstrations of exciting chemical reactions. CERN was obviously great and the history of the science museum was nice.

Overall Review

Excellent contact with Robert, and we also appreciated e-mails from Tim at key moments. Our e-mails have always been responded to quickly, everything promised has been sorted swiftly, queries answered, alterations made, and we really cannot fault the support of Club Europe. Every contact with Isabel was dealt with swiftly and efficiently.  Isabel and Robert always communicated with each other as well, so we felt both members of staff were always up to speed with every aspect of our trip. 

Education Review

Namur itself was perfect for a school trip where our focus was linguistic and cultural. Coming from Cornwall our students benefit hugely from the experience of crossing borders constantly, hearing different languages and seeing city life. We are a small school and teach French to half our students and German to the other half.  We cannot staff a trip to France and one to Germany so this is the perfect compromise and attracts students learning both languages. Location excellent. Students used their French and German, used euros, understood more about borders, some of our students were the first members of their family ever to go abroad!

Visits Review

The combination of all visits was perfect.

Accommodation Review

Perfect setting by the river, within walking distance of Namur centre, easy access and parking for the coach, easy access to Germany.

Transport Review

Excellent driving, all on schedule, drivers happy to be flexible with timings, and always researched drop-off points and were able to give us clear directions on where to walk after being dropped off.  They were available on mobiles if we wanted to change plans after being dropped.

Overall Review

Good communication, we always had the information we needed in a timely fashion. It was a fantastic trip, the cooking school was wonderful and exploring Florence on foot was a refreshing change from life in Dubai.

Accommodation Review

Excellent location - right in the heart of things - nice warm rooms for that time of the year (November). We felt safe. 

Rep Review

Josh was fantastic, we didn’t have to worry about a thing! He was so great with the kids (and very patient!) The trip would not have run as smoothly, been as fun or been as easy on the teachers if he hadn’t been there!

Overall Review

I was extremely pleased with Rob's professional and helpful approach. I would like to say a special thank you to Isabel. She was fully aware of my group’s wishes and arranged all the excursions according to my requirements and timings. She was not only fully aware of my deadlines but also took the time to phone me and keep me up to date so that I would not give the parents a false itinerary.

Education Review

The visit to CERN was amazing. The students are Physicists and found the whole experience at CERN riveting. This is their idea and not mine. Their interest in the topic was further increased as they could see what and how research into the unknown is carried out and how it benefits everyone in the long term. The visit to the red cross was an eye opener for them.

Visits Review

The escape room was brilliant and the students said they would happily go there again.

Accommodation Review

Ideal for my group’s requirements. Very clean and well maintained.  The location and accommodation was perfect. It was within walking distance of the train, tram and bus services.

Overall Review

Rob and Isabel were fantastic. Very helpful. I was impressed with Isabel's understanding of local food and entertainment. Overall: Great!

Education Review

Great for Physics support and enrichment. Students particularly enjoyed the S’Cool workshop. 5 out of 5.

Accommodation Review

Perfect. Staff were very helpful. We used the canteen for playing cards in the evening.

Transport Review

Perfect.

Overall Review

Our account manager Rob was always quick to respond, attentive and open. He took my idea and made it come true. Isabel, our Operations Manager was super helpful, answering emails at all times. Her communication was clear and effective and she even took the time to receive us and give us the Oyster cards. We organised the tour with very little time. Yet payments were moved to suit our needs and all the info about them was delivered on time. Communication was fluid at all times, I felt supported by the staff at all times. We would definitely travel with Club Europe again: It was a great experience, I felt understood and supported by the staff. Everything I asked for was delivered.

Visits Review

Everything was done on time. The theatre backstage tour is a once in a lifetime experience.

Accommodation Review

It was suitable for teen groups. Clean and organised. The rest of the guests were respectful and silence at night was respected. The location is accessible. It is far from the city center but the tube is near.

Transport Review

[On travelling on the Eurostar] Everything was fine, the train is a great option to travel.

Overall Review

Excellent organising, brilliant trip. Jonny was always a very friendly and helpful contact. Questions via Skype, email or face-to-face were answered quickly which meant I could give information out to the students and their parents quickly too. He was very approachable. A real pleasure to work with.

Education Review

As a Geography trip we could give first-hand experience of tectonic activity, coastal processes, and alternative tourism; all relevant to the GCSE course the pupils are studying.

Accommodation Review

Hostel was excellent; clean, decent food and all dietary requirements catered for, and the rooming situation was great so all pupils were with their friends. Having male students/teachers on one floor and females the other also helped. Food was excellent. Range of items at both breakfast and dinner catered for all, including those with dietary requirements.

Rep Review

I think Halldór’s best attribute was the recognition that 15 and 16 year old students don’t want to listen to lots of information so when he spoke it was relevant, clear, informative with humour too.

Overall Review

Tim was very helpful from the beginning. He was always available via Zoom or email. Eleanor worked out the itinerary well, the contact with her was good, again always being available via email and a few times on Zoom

Education Review

As well as the obvious French lessons, we are an IB school so we teach students to be open-minded and inquire into culture so that museum, history, art visits were also very beneficial and will feed into their curriculum. We enjoyed the street art tour because Mr Byste was very nice and young for the students to relate to. They enjoyed the boat cruise as a final activity because it was good to see the sights for one last time. Students enjoyed the Atelier des Lumieres because it made the art we had seen come to life.

Accommodation Review

I think that the accommodation was very suitable for the students, they were excited to share rooms. There was free drinking water so that we could fill up our bottles everyday which was a time and money saver. The location was great, in a quiet area and within the zones 1-3 of the Paris metro. It was a short 5-10 minute walk to the nearest two metro stations and there was a supermarket nearby if needed. It was also good that it was less than an hour via coach from CDG airport as it was fairly central/on the eastern side of Paris.

Rep Review

We got on very well with Armelle. It helped obviously with her linguistic ability but she was friendly but fair with all the staff. She led the group to various locations and each time spoke to different groups or single students. They seemed to all have fun together and get on well which was nice. She was trusted by the group. She took away the stress from me as the school trip leader. She led the group at the front and always directed us to the right place. We met every evening to discuss the next day and shared the metro travel directions in our group. I think she was essential, if I had had to do all of that by myself as well as all the concerns for the students it would have been impossible! 

Transport Review

As ever, Emirates were very good.

Overall Review

I have had excellent service as always. Cath always responds very promptly to requests and does her best to help. I have also had excellent service as always from Isabel. She booked many of the museums and the restaurant for us and the trip went very smoothly. Deadlines and processes are  very clear and the online portal is really useful.  I have been very impressed. All aspects of the trip were very well organised.

Education Review

Learning more about World Wars One and Two and using the sites as sources of historical evidence to aid GCSE performance.

Accommodation Review

It is perfect for our needs, which is why we have used it on so many occasions.

Transport Review

We have used this coach company for many years and they have always been excellent.

Overall Review

I was impressed with the personal touch – Luke and other staff are friendly and helpful. They always return emails or calls promptly and do their best to make the process as straightforward as possible. A great week for all the group in a gem of a location – wonderful snow, scenery, skiing and sunshine! Thank you for the great trips we have had over the last 8 years working with Club Europe.

Skiing Review

Excellent quality of equipment. The ski hire sorted out any issues we had. I have given a 5 out of 5 rating for the ski instructors. The race was on a permanent slalom course with none of the usual hanging around I have experienced in other resorts (resort just wasn’t as busy overall). The skiing is great for beginners and intermediates – I would really recommend it. The beginners are right up mountain from the start on lovely safe blue runs. They even get to leave skis up the mountain for a couple of days which makes things very easy. It felt a very safe resort with cautious instructors. Snow was kept in really good condition so skiing was very enjoyable.

Accommodation Review

The location of Hotel Pampeago is great being right by the ski lifts. The food was amazing – loads of it and excellent hotel-quality meals with a choice of about 3 items per course, selected the day before.

Rep Review

Roberto was very helpful and sorted everything we asked. He engaged with the students appropriately and helpfully.

Overall Review

This is the school's third ski trip with Club Europe. As always they are extremely helpful and will get back to you as soon as you have any queries regarding the trip. Ice hockey was superb and the accommodation was fantastic and very helpful. The presentation evening is very helpful for parents and students. All information given in good time. Another great trip for the students! Thank you to Club Europe for all the hard work.

Skiing Review

Beginners instructor was superb. Massive improvement on last trip.

Après-ski Review

The ice hcokey was the highlight of the week. Unbelievable experience for everyone, would definitely do this again.

Accommodation Review

Great facility, will definitely use this again. It met all expectations. Staff were very helpful, especially in regards to our nut allergy and vegan students

Rep Review

Karin went above and beyond on all duties. Organised everything for us with little hassle.

Transport Review

Perfect.

Overall Review

Very happy with the organisation of the trip. I am happy with the process and would use Club Europe again. I was impressed with the portal and the interaction with club Europe staff. Final pack is very clear and easy to use.

Après-ski Review

The Lucky Flitzer alpine coaster was a big hit as was the Tyrolean evening. The accomdation having the football pitch and basketball was very popular with the boys.

Accommodation Review

Overall the accommodation was very good. Rooms were clean and recently refurbished. The boys were a big fan of the sports hall.

Overall Review

Cath was a pleasure to liaise with. She was always at hand and very knowledgable. Deadlines were reasonable to keep up with. Reminders were sent when needed. Pre departure, even with Covid regulations was perfect. I was impressed with the regular contact and personable approach..

Skiing Review

All ski hire was perfect and very efficient!

Après-ski Review

Very very good! It was excellent! Especially the Austrian Folk dancing and swimming.

Accommodation Review

Quality and food for the allergies and vegetarians were very very good. Staff were excellent at remembering this. No issues or areas for improvement.

Rep Review

Maria got on amazingly with us. When needed she was there to help and was very efficient. An excellent rep. Very professional and personable. Good to have a German speaker.

Overall Review

Good, timely communications throughout the year. Fun, well-planned and supportive.

Skiing Review

Very friendly, professional instructors. Very efficient, friendly  ski hire service. Excellent.

Après-ski Review

Kids loved the ice hockey match as usual

Accommodation Review

We used the games room, cinema room. The food was excellent.

Rep Review

We requested Maria after she joined us last year. She becomes a real part of our team and I will be requesting her again. She was excellent.

Overall Review

It works perfectly fine, always has done, takes a lot of admin away from us. I was impressed with the overall ease of organising a trip of such a logistical nature, as everything is done for us! Efficient and excellent.

Accommodation Review

We made use of most the facilties the Aicher had to offer.

Rep Review

Ian was superb all week, an excellent member to have on board with us. He was priceless, so helpful when needed, joined in and got involved with our group. Excellent all round.

Overall Review

Lots of communications leading up to our trip. Defintily a 5 out of 5 for information and guidance regarding the trip. Communication was really clear and helpful with regards to our trip and the activities planned. Cath was very patient with me as we were often behind certain deadlines due to the uncertainty around travel. But the team was very understanding and accommodating of my lateness.

Skiing Review

The ski hire was a great facility, students were in and out quickly. All the instructors were great, very patient with our group.

Accommodation Review

The resort was fantastic, with easy access to the slopes and the hotel. Accommodation was brilliant. Great owner, great food and rooms were perfect for our group. Nice private dinning room for our group. The location was perfect, high resort with lots of snow. Perfect for our beginner groups. Staff were extremely helpful.

Rep Review

Christian was great. A real good rep to have in the resort and engaged well with our whole group of staff and kids.He was very involved and offered us help and support.

Transport Review

Very comfortable and safe. Often stopping to add snow chains when required.

Overall Review

The final pack was very informative; I issued it to all our chaperones for their reference throughout the trip. Everyone, including the chaperones had a fabulous time.I would definitely travel with Club Europe again. Fantastic from start to finish.

Skiing Review

Both Lyon and Simon were excellent instructors. They really got along with the kids and listened to what the chaperones said regarding groups.. We had a couple of snowball fights and the instructors didn’t hesitate to get involved which the kids found brilliant.

Après-ski Review

The ice hockey match was a brilliant evening. The kids loved the game and the fighting! Being involved in the half time entertainment is something that myself and Joe will always remember. The Amada Therma Pool was brilliant.

Accommodation Review

The location was good. We were close to the slopes. All meal times stuck to. Lovely meals, including all special dietary requirements catered for.

Rep Review

Bojana was was fantastic. She couldn’t have done any more for us. She was very well presented and professional at all times. She was much better than I ever expected. She was literally our voice and she sorted out anything we asked of her, including going to the chemist while we were all swimming at Amade Therme pool. Nothing was too much trouble. Excellent, 10/10.

Overall Review

As always, Cath’s Pre-Tour Information Evening was a great success. The final pack is very user friendly and comprehensive. All the necessary information is easy to find and clearly displayed. The quality of accommodation, equipment, ski instructors and evening entertainment was excellent and superb value for money. Outstanding customer service as always. As always, our tour experience with Club Europe was first class and they exceeded our expectations, as they do year on year!

Skiing Review

[About the ski hire]  Excellent equipment and friendly staff. The ski instructors this year were outstanding. Please pass on our regards and thank them again for all their efforts with the students.

Après-ski Review

Both swimming venues and the ice hockey match were excellent as always.

Accommodation Review

As always, the accommodation was first class. Perfect for our needs. Staff were extremely helpful. The food provided was excellent as always. Any students/staff with dietary requirements are always well catered for.

Rep Review

Outstanding service. Georg had an excellent manner with the students and stall alike. His appearance and attitude were first class all week. He went above and beyond our expectations. Georg’s contribution throughout the tour was excellent and made the job of running the trip very easy.

Transport Review

Excellent.

Overall Review

I was impressed with the number of people at Club Europe who were able to offer help and support. We weren’t just dealing with one person but a whole team, including the MD Tim Johnson. The final pack was very useful and easy to navigate. Club Europe are a company who care about the experience you have with them.

Skiing Review

We were all very impressed with the ski gear, the parents even commented on how good quality they were, especially as it was the end of the season. The chaps in the ski shop were clearly used to dealing with large groups and had a very good system at making sure all our group had the correct kit. If we had any problems the ski shop staff were very keen to help throughout the week. A first class service! The two instructors we had were very good and brilliant with our children. Their rapport was excellent which made the week that more enjoyable for the children. Both instructors spoke good English. The parents who had private lessons were also very pleased with them.

Rep Review

Hannah was brilliant. Extremely helpful and supportive throughout the trip and we were very happy with her. No job was too big or small. She was very good with the children and you could see that they responded and trusted her.

Transport Review

The flight times were very well suited to our needs. Particularly the departure on our last day. Location was as close to home/school/hotel as it could be. The transfer from Salzburg to our hotel was perfect. At Gatwick BA customer services were very helpful and created a group check in. At Salzburg the airport was very quiet so made checking in very easy.

Overall Review

I was impressed with the speed and efficiency in responding to questions. A fantastic experience for every single child. Keep doing what you do! Change nothing!

Skiing Review

The ski hire staff were very helpful and accommodating.

Accommodation Review

Staff were very helpful - top marks!

Rep Review

Brilliant. Not what I expected - he was better! His contribution to the trip was paramount.

Overall Review

Luke listened to our requirements and organised a tour that met all our requirements.  Excellent service, professional, excellent reps and management. Gave students the experience of outdoor education and learning to push themselves and look after themselves. Again, a really excellent week with all the service that we have grown to accept with Club Europe.

Skiing Review

Really excellent equipment  - great skis and boots (even my matching pink skis!). Excellent ski shop staff. Excellent service - we had to change a few skis and boots and the shop was helpful at all times. All students loved their instructors and made real progress.

Accommodation Review

The hotel and location are great.

Rep Review

Ben and Karim were really excellent- expected, but still pleased that all lived up to expectations.

Transport Review

We had 6 drivers, several of whom had travelled with us on previous trips: all excellent, professional, friendly, safe.

Overall Review

Tim was very attentive, emails were replied to within a reasonable time scale. Seeing Tim in person in Dubai and then later at the resort were both additional bonuses. I especially appreciated it when deadlines become flexible due to lateness from parents within our school. I was most impressed with the professional nature of presentations available to show parents & the clear information about evening activities. We are very happy that we put our trust in Club Europe as they were able to provide a very professional and detailed level of service which translated into a perfectly executed trip.

Après-ski Review

The clear highlight of the entertainments was the Tyrolean evening although it did result in children yodelling noisily for the remainder of the week! The Austrian curling was also more fun than expected and the staff at the venue were informative, generous and kind with our children. The range of other activities available for free at Winter Fest event were excellent and were much enjoyed by the children.

Rep Review

Hanah’s ability to talk German, navigate around the town of Wagrain, purchase items on our behalf (medicine/phone sims etc) all helped us greatly and massively contributed to the smooth running of our trip. She was extremely helpful during our trip, dealing with all requests efficiently and expertly. She interacted with the children when needed, communicating in a perfectly pitched friendly way.

Transport Review

We were especially pleased with the quiet nature of Vienna airport and the speed of exit and access to transfer coach.

Overall Review

Any queries or questions I had were always dealt with quickly and thoroughly. The final pack contained a good level of detail on the itinerary and travel arrangements for the trip. I found it easy to use and very comprehensive. It was an unforgettable week in the mountains, that will hopefully be the start of a lifelong love of skiing for many of the students.  This was my first experience with Club Europe and I have been really pleased with the trip process from start to finish. This was a thoroughly successful trip and possibly one of the best I have been fortunate enough to be involved with.

Skiing Review

Ben was an excellent link and worked really well with the students, staff and ski instructors to ensure the groups were organised well. Overall a really friendly and professional group of instructors who got the best out of our students.

Après-ski Review

The order and options worked out perfectly (possibly the best we have ever had!). Having the Austrian night on the first evening after skiing was great as it had been a fairly hectic day so not having to leave the hotel was brilliant. A really entertaining couple of hours too! The swimming pool was amazing, the students absolutely loved it! The ice hockey was also a real hit and if we could replicate this programme again I would do 100%. Being back in the hotel for the final evening meant we could do our presentation evening and then give students time to pack. The ice hockey match was a really great experience. We would definitely do this again.

Accommodation Review

We found the layout and facilities of the hotel excellent. The food was perfect for a trip and the fact that students (and staff) could get more if they were hungry was brilliant. Soft drinks machines were great at dinner. Location opposite the supermarkert was great and the walk to the lifts was really quick and easy.

Rep Review

Cathy was on hand whenever needed and very quickly became part of the group. She helped manage any issues we had quickly and effectively and was very organised, making sure the programme for the week went as smoothly as possible. If available, we would definitely be pleased to see Cathy as our rep again.

Transport Review

Really modern and well looked after coaches.

Overall Review

Club Europe provide ski tours that are individually tailored to each school and their reps are the best!. I was impressed with your communication and flexibilty.

Skiing Review

Instructors were cheerful and patient.

Rep Review

Matt was thoroughly awesome. He was one of the best reps we’ve ever had – and we’ve been on around 25 ski trips.

Overall Review

I was impressed with your communication andf flexibitlity. Club Europe provide ski tours that are individually tailored to each school and their reps are the best!

Skiing Review

Instructors were cheerful and patient.

Rep Review

Matt was thoroughly awesome; one of the best reps we’ve ever had – and we’ve been on around 25 ski trips.

Overall Review

Great communication with all of the team and even being about to just pick up the phone and talk to Tim if needed.  Helpful and friendly access to all levels of the company.

Rep Review

Matt was an absolute legend.  He went so far above and beyond with every request.  He was like a tour manager and trip leader all rolled into one.  He did more than would have been expected of him, he preempted questions, he spoke with the students and acted as an additional member of staff and joined in everything with us.  He, like the bus drivers, made it an amazing trip for me as trip leader and all the students. A huge key part in making the trip a success.

Transport Review

Exceptional. Wonderful, couldn’t have been more helpful, kind, supportive, we loved them and their involvement with the whole group/trip.  I would like to absolutely insist on them taking us next year. Rachel and Ollie were awesome and helped make the trip the success it was.  They were so kind and great fun, I’ve now been on two trips with Rachel and would like to think I had a friend for life.  I wouldn’t want anyone else taking us.

Overall Review

Luke has been really good throughout the process. All was smooth. Overall: A wonderful experience for our students made to run nice and smoothly for the adults taking the trip.

Skiing Review

The instructors were friendly and kind to the children.

Après-ski Review

It was excellent, the swimming was brilliant. Some of the kids listed it as their highlight. Ice hockey was really good and the kids loved the curling. The kids loved it all.

Accommodation Review

Better than expected. The place was nicer than the previous year, the hotel was more flexible with meal times for late arrivals and après ski events. We had our own coach, so traveling around the resort was easy.

Rep Review

Fantastic, I couldn’t say a bad word about her, she mixed really well with everyone. On the day of arrival and during our coach journey she texted me. It was reassuring. She socialised with the students all the time and was really friendly with them. It really enhanced the experience, she went above and beyond.

Overall Review

“Luke was very helpful, quick in responding and very knowledgeable on every aspect of the trip. I could speak or email about the trip and no job or question that needed answering was too big a problem. Very helpful in setting up the trip. Overall: Well organised, extremely fun and full of memories.”

Skiing Review

[About the ski hire] “All equipment was in really good condition and fitted really well. There was plenty of hands to help and we got through it all very quickly and with little effort. [About the ski instructors] “ Best set of instructors I have had in 7 trips skiing! All very helpful, knowledgeable. It was very cold and it said a lot that we didn’t have children complaining and they made it very fun for all, including us staff!”

Après-ski Review

“Great variety, with the swimming, horse drawn sleigh ride and evening ski. Something for everyone and they had a great time.”

Accommodation Review

“The location is superb, nice steady walk down to the first slope. Both Intermediate and Advanced could ski back which was great.”

Rep Review

“She communicated positively and enthusiastically with our students. She was very helpful, and made every effort to help the children and myself anyway she could.”

Overall Review

Professional, courteous, committed, fun. Many thanks – a first class experience.

Rep Review

Stuart and his two helpers Dom and Tony were outstanding.

Overall Review

Club Europe staff were all very good. Last minutes changes, dealt with and all tried to help whenever possible. The portal was useful and easy to use and add information. A caring operator who worked hard for the boys to get a great experience and develop their football at the same time.

Extra Activities/Excursions Review

The training session worked well. Lots of facilities, water and equipment. Amount was just right. [On watching the Barcelona Game vs Deportivo game] It was amazing, what an experience for the boys. Good seats and 100% worth the extra last minute changes. Thank you for this, it made the tour a real footballing experience and something definitely we will keep in the future.

Accommodation Review

Very good. Perfect for what we wanted, boys loved it. Boys enjoyed having their own rooms and a bit more freedom than in a hotel. We used the football pitches, gym, basketball, mini golf, and bikes. Food was brilliant, lots of choice and lots of it.

Overall Review

Danielle was superb throughout – easy to get in contact with and answered all questions and queries accurately. Everything was clear and laid out well. Deadlines were made clear and were easy to meet. I was most impressed with the ease of contact. The knowledge shown by the company as a whole regarding issues such as Brexit was most helpful. Whenever a question arose that needed an answer Club Europe could find the answer very swiftly.

Extra Activities/Excursions Review

Facilities were good. Clubs were very welcoming and seemed very pleased to see us!

Accommodation Review

The hostel was good for us, well laid out and adequate space. It offered a location where we could access plenty for the boys to do in their down time.

Rep Review

Adriana was brilliant!

Overall Review

Thoroughly enjoyable tour, great communication and professionalism.

Extra Activities/Excursions Review

Stadium tour was very good, very informative and the students loved it.

Accommodation Review

Very good. Great location near local points of interest, and easy access to outer areas. Food was very good. Good variety and quantity, there was more than enough. Good options for all. Students were grouped together so much easier than having them spread out. Very pleasant stay.